Fantastic design and will be using… Fantastic design and will be using again shortly for another card

All hype, very little substance. They have a fancy website which has lots of bold claims and hype. However, the reality of the service is much different. When you place your order they send you a QR code and tell you to put your card in an envelope and take it to the Post Office. If you don't have a way of freezing your card then it should go into RFID blocking packaging. The package gets addressed to Signet London at a Mailboxes Etc mailbox in Bristol. There is nothing secure about that. The fancy manufacturing facility they hype is a dingy basement apartment. A guy with a carrier bag unloads the Mailboxes Etc box and takes your card there. He bends your plastic card, prys the chip off it, and sticks it to your metal card. He puts it in a black postage box - not RFID blocking - and posts it from the local village Post Office. Nothing secure about that. At any point in the process your card RFID could be captured or the physical card scanned, taken a picture of, or details simply written down. Nothing secure about that. The biggest kicker is deep in the FAQs it says the contactless on your card may not work anymore. Mine doesn't. And the thickness of it means it doesn't fit into a lot of card machines, making it utterly useless. Looks cool, I suppose.

Great experience When the original card arrived it was the wrong colour, due to the website not being clear, I ordered 'white gold' which I assumed would be shiny and silver. However it was a coated white card with gold writing. When I raised my unhappiness with Signet the customer service was basically exemplary, I could not fault it. They worked with me to get the design I really wanted. I have the new card now, I opted for the brushed steel, it's brilliant. I absolutely love it. The only down side is the contactless doesn't work, but then that gives me more time to look at my new card!

Excellent team and a great Product… Excellent service team and a great product. I was able to design my own card at home, and the Signet London team made helpful suggestions to improve the quality of my design. They very quickly produced my new card (and not withstanding a little mix-up) was able to get my card completed within 5 business days.

Absolutely love my card Absolutely love my card! Service and communication was great. Got my card back in two days. The quality and finish is amazing. Might have to do the same with other cards :)