Sharon Healey
GBBAD CUSTOMER SERVICE The loan process was simple and the reps were professional. Paying it off is another matter. The on-line portal doesn't have an option to pay off the loan in full. I called customer service and was on hold for 20 minutes before getting a message that no one was available to take my call.
Alan Wagner
GBInconsistency Very polite and cordial staff but the company as a whole just lost my business for good. I've had 3 loans from them and they were all paid in full and in good standing. However after trying to apply for another loan ( with a higher credit score and higher income) I was denied without a co-signer, which I didn't need in the past. Absolutely ridiculous. Consistency with good repeat customers goes a long way. Will not recommend anymore.
Jason Warner
GBI would recommend staying away from the… 1038 Columbus Ave., Marysville, OH 43040 I would recommend staying away from the Marysville, Ohio branch of Mariner Finance. I recently defaulted on my loan (hardship), but then paid the loan in full. But the branch manager (Charles/Chuck) seemed to be irritated when I would call him following up on the refund of the overpayment I made, he said he could not give me any information about my Loan, (mind) you that was opened and paid off at this Mariner Branch. Wouldn't give me any info of payments that I made, or why his payoff was different than he quoted me at the beginning, I am missing over 80$ that should have been added to my overpayment. It was very unprofessional the way he handled my concerns, I did hang up on him, because I was so upset.
KATHLEEN LAWSON
GBNON EXISTANT CUSTOMER SERVICE I'VE BEEN TRYING TO GET THROUGH TO SOMEONE FOR 3 DAYS. I'VE LEFT 3 MESSAGES AFTER WAITING ON HOLD EACH TIME. NO ONE CALLS ME BACK. TERRIBLE CUSTOMER SERVICE. I WILL NEVER USE THIS SERVICE AGAIN. I WOULD GIVE -0- IF IT WAS A RATING CHOICE.
audrey F
GBI had a great experience I had a great experience , Mrs. Stephanie Ritter was extremely helpful, patient and worked effortlessly at helping me with my financial burden. I would recommend their services to friends and family. Awesome service. Audrey Ford