You're in the best of hands with Karen White. No better way to express my appreciation. A take charge person without being controlling. She really does know how to get it done without any hic-cups. I wouldn't hesitate to recommend her to any family member or friend. Now if she only knew how to fix cars. Thanks, Karen.

Karen White Karen White was greatly helpful in explaining the loan process from the beginning to the end. During the process she took the time in teaching me how to use my computer for signing loan docs. Although my previous lender was slow in providing the closeout balance, Karen helped me in being patient until we got the information that was needed. She also checked with on a regular basis to keep me updated. I would highly refer to future clients.

Karen White made ours a pleasant experience Karen White guided us through the process with the patience of a saint. Ours was a re-fi of our existing reverse mortgage with RMF. Karen carefully explained the process as we moved forward, and answered all of our questions clearly. Karen is very pleasant, professional and has a calming voice. She also has a full command of the process, which was reassuring as we moved through the reams of documents. Everything went as expected; on time and as agreed. Karen is pro-active in her customer care which is not often found in today's business world. We were so fortunate to have worked with Karen.

No Business in Customer Service I was put in contact with Joe Walker of RMF, and was treated more dismissively than I have ever been in my life. I told him that my Mother died two days earlier, and that I was looking at my options for keeping her home. He asked my age, and when I said 59, he blurted out "you're not qualified" without hearing ANY specifics. I actually will qualify in 9.5 months, but he didn't want to hear that, and was ready to hang up. I asked if he was with RMF, because with some mortgage lead companies, it's hard to know, and he went ballistic, and accused me of "having an attitude". By asking what company he was with, I had an attitude. This man has no business being in customer service period, let alone the mortgage industry.

Thank you Karen White Just want to say how much we appreciate all Karen White did for us--expeditiously, professionally, efficiently, succinctly, --and compassionately for Mom. She made it go smoothly accommodating our own hiccups, staying in touch and informed, and still closing within our demanding final stretch. Mom is at peace with it and the family is so relieved that Mom can stay in her home. Can't thank you enough!