Big nope. If you are looking to get an ESA Letter, this is absolutely NOT the company to use. They DO NOT provide you with a letter. They charge you $19 for a REQUEST for housing knowing full well that your landlord requires an an actual letter from a licensed therapist/doctor.

help to get the ESA letter I was helped to setup the appointment for the letter of emotional support by Najiah. She was extremly helpful and deserves to be rewarded. Thanks

My Service Animal not customer friendly Went to the My Service Animal website. Checked out the size of vest to order per their chart. My standard poodle is 68 pounds and 26 inches tall. Their chart says a medium is for dogs 24 - 30 inches tall weighing from 61 - 76 pounds. The vest arrived and is woefully too small. When I sent them an email describing the problem this is the response I got: "We can offer 2 options please choose one: 1. Keep the old harness and purchase a new one with 40% discount 2. Return the old one and purchase a new one with 20% discount " I suggested that it would be more helpful if I paid to return the vest and they sent out a large vest charging me for any difference in price between medium and large. Their response was enlightening - they weren't going to help me and offered the following: "So do you want to send us the old one and purchase a new one? Or keep old one and purchase new one with 40% off " Clearly these folks are not interested in happy customers - I suggest you avoid them.

doubted but everything is fine thanks to the company and special thanks to Daniel. I had many questions and nuances, and as a result, he helped in everything and gave me a personal discount of 20%

The prices and the goods offered here… The prices and the goods offered here are nice, the manager quickly reacted to my questions and fulfilled all my requests. Really great, I’m glad I picked you The delivery was fast, customer support was in touch all the time, it’s very nice that My Service Animal actually cares about their clients. You are the best, I’m saying as a regular. My first expereince with My Service Animal was amazing, I have zero complaints. All items fit well (harness and leash), registration was very fast, I’m surprised. Thanks!