My Service Animal not customer friendly Went to the My Service Animal website. Checked out the size of vest to order per their chart. My standard poodle is 68 pounds and 26 inches tall. Their chart says a medium is for dogs 24 - 30 inches tall weighing from 61 - 76 pounds. The vest arrived and is woefully too small. When I sent them an email describing the problem this is the response I got: "We can offer 2 options please choose one: 1. Keep the old harness and purchase a new one with 40% discount 2. Return the old one and purchase a new one with 20% discount " I suggested that it would be more helpful if I paid to return the vest and they sent out a large vest charging me for any difference in price between medium and large. Their response was enlightening - they weren't going to help me and offered the following: "So do you want to send us the old one and purchase a new one? Or keep old one and purchase new one with 40% off " Clearly these folks are not interested in happy customers - I suggest you avoid them.

It was my first experience registering… It was my first experience registering animals online and, to be honest, I was terrified at first. The whole process looked too complicated for me. Fortunately, very nice people from the My Service Animal customer support were incredibly helpful and guided me through the whole process. I’m very happy with everything!

Problems Ordered two tags, were shipped out in time via USPS. I never received them, the P.O. said more postage was due. I emailed the company, sent a copy of the notice of postage due, but "John" refused to do anything about it, would not call the p.o., just insisted he had put enough postage on. I warned him that the notice said the post office would be returning the items by a certain date if he did not pay the postage due. They were returned to him. I then had to battle through Paypal to get the refunds because he refused to refund me voluntarily. I have the email string to prove he knew in plenty of time to fix the problem.

Thank you! Nick was super helpful! I had a few questions about my order and they were promptly addressed, and resolved. I expected issues but there were NONE and I got my dog's card in the mail just a few days later. Thank you again!

doubted but everything is fine thanks to the company and special thanks to Daniel. I had many questions and nuances, and as a result, he helped in everything and gave me a personal discount of 20%