Contacted business and started… Contacted business and started application but had questions. Unable to get ahold of them and left message to cancel order. They processed the order anyway and charged me. Do not use this business.

Big nope. If you are looking to get an ESA Letter, this is absolutely NOT the company to use. They DO NOT provide you with a letter. They charge you $19 for a REQUEST for housing knowing full well that your landlord requires an an actual letter from a licensed therapist/doctor.

I was able to get two of my three dogs… I was able to get two of my three dogs registered with my service animal, ( I didn't have enough money to do the third) and even mad a mistake and ordered the wrong item. The representative was very kind and sent me what I needed promptly! I will definitely refer everyone to them!!

My Service Animal is a reliable company… My Service Animal is a reliable company with the best products, I’ve ordered from them some accsessories a few times and always was happy was the quality. Very happy I found you, guys!

My Service Animal not customer friendly Went to the My Service Animal website. Checked out the size of vest to order per their chart. My standard poodle is 68 pounds and 26 inches tall. Their chart says a medium is for dogs 24 - 30 inches tall weighing from 61 - 76 pounds. The vest arrived and is woefully too small. When I sent them an email describing the problem this is the response I got: "We can offer 2 options please choose one: 1. Keep the old harness and purchase a new one with 40% discount 2. Return the old one and purchase a new one with 20% discount " I suggested that it would be more helpful if I paid to return the vest and they sent out a large vest charging me for any difference in price between medium and large. Their response was enlightening - they weren't going to help me and offered the following: "So do you want to send us the old one and purchase a new one? Or keep old one and purchase new one with 40% off " Clearly these folks are not interested in happy customers - I suggest you avoid them.