I needed something affordable and that… I needed something affordable and that would be good for my budget. I got my ESA Letter and let me tell you that it’s definitely worth giving this company a try. You won’t be disappointed

Problems Ordered two tags, were shipped out in time via USPS. I never received them, the P.O. said more postage was due. I emailed the company, sent a copy of the notice of postage due, but "John" refused to do anything about it, would not call the p.o., just insisted he had put enough postage on. I warned him that the notice said the post office would be returning the items by a certain date if he did not pay the postage due. They were returned to him. I then had to battle through Paypal to get the refunds because he refused to refund me voluntarily. I have the email string to prove he knew in plenty of time to fix the problem.

Contacted business and started… Contacted business and started application but had questions. Unable to get ahold of them and left message to cancel order. They processed the order anyway and charged me. Do not use this business.

My Service Animal not customer friendly Went to the My Service Animal website. Checked out the size of vest to order per their chart. My standard poodle is 68 pounds and 26 inches tall. Their chart says a medium is for dogs 24 - 30 inches tall weighing from 61 - 76 pounds. The vest arrived and is woefully too small. When I sent them an email describing the problem this is the response I got: "We can offer 2 options please choose one: 1. Keep the old harness and purchase a new one with 40% discount 2. Return the old one and purchase a new one with 20% discount " I suggested that it would be more helpful if I paid to return the vest and they sent out a large vest charging me for any difference in price between medium and large. Their response was enlightening - they weren't going to help me and offered the following: "So do you want to send us the old one and purchase a new one? Or keep old one and purchase new one with 40% off " Clearly these folks are not interested in happy customers - I suggest you avoid them.

Fraudulent Fraudulent, don't believe the reviews, this does not work. Paid for everything I needed and my apartments still wouldn't accept as this is not from a real doctor. They have no help, the number doesn't work it always says calls overloaded and proceeds to tell you they prioritize premium subscribers, plus the stuff never came in the mail, never got a tracking number as the website said i would, and i couldnt dispute the transaction with my bank. They basically robbed me