Contacted business and started… Contacted business and started application but had questions. Unable to get ahold of them and left message to cancel order. They processed the order anyway and charged me. Do not use this business.

The exchanged vest arrived The exchanged vest arrived. (From M to S) Thank you very much, but just to give you an idea, the Small size is larger on her. (21 pounds) until I close it most of the way down and then it fits perfectly. I believe your “small” size can go til to a 25 pound dog. I believe your “Small” is larger than you may realize, but this is a wonderful harness. Well made and fits her perfectly. Thank you so much.

The prices and the goods offered here… The prices and the goods offered here are nice, the manager quickly reacted to my questions and fulfilled all my requests. Really great, I’m glad I picked you The delivery was fast, customer support was in touch all the time, it’s very nice that My Service Animal actually cares about their clients. You are the best, I’m saying as a regular. My first expereince with My Service Animal was amazing, I have zero complaints. All items fit well (harness and leash), registration was very fast, I’m surprised. Thanks!

Problems Ordered two tags, were shipped out in time via USPS. I never received them, the P.O. said more postage was due. I emailed the company, sent a copy of the notice of postage due, but "John" refused to do anything about it, would not call the p.o., just insisted he had put enough postage on. I warned him that the notice said the post office would be returning the items by a certain date if he did not pay the postage due. They were returned to him. I then had to battle through Paypal to get the refunds because he refused to refund me voluntarily. I have the email string to prove he knew in plenty of time to fix the problem.

It was my first experience registering… It was my first experience registering animals online and, to be honest, I was terrified at first. The whole process looked too complicated for me. Fortunately, very nice people from the My Service Animal customer support were incredibly helpful and guided me through the whole process. I’m very happy with everything!