The man working was on a personal phone… The man working was on a personal phone call and seemed put out by having to be i interrupted to help me. In fact he just placed the phone down made the person on phone wait while he looked at my jewlery.i felt he rushed through my inventory. He actually under estimated 1 item.

Lost my Gold and insurance still not paid out after more than a month I sent my gold on 8/17/2023, the support was really helpful and nice guiding me through the process. After I dropped the package off, there were some issues with UPS which resulted in the loss of my package. At first it seemed very promising that UPS would pay the insured amount of my package to compensate the loss, but according to the email support, UPS Cases can take a while. This did not seem like a big problem to me as this was an issue on UPS end, not from the gold guys, but since the last email (about 3 weeks ago) I haven't heard a single thing from them. No money, no gold nothing, I'm basically at 0 now and although I asked for a response multiple times via email, I haven't gotten a single status update. The biggest problem that I still have is that I was planning to pay personal expenses with the money I would have been paid, but due to the enormous delay I had to find another way to pay my bills. It pretty much f-ed up my whole life, there's still plenty bills left to pay which I cannot afford at all and since my gold is lost there's no other way to get it sold. Long story short, I lost my gold and I'm still not getting any response at all.

Friendly honest and just all around… Friendly honest and just all around good experience!!

Wonderful company Wonderful company. Wonderful staff. I completely trust what they're telling me. They are so knowledgeable. Would definitely recommend!

I bought a gold Hip Hop necklace and… I bought a gold Hip Hop necklace and after 4 years the clasp and surrounding area faded and looked bad. I spoke to Amy in Customer Service and sent back the necklace. I was notified that they would replace the necklace , but that it was out of stock at this time. I called back and spoke to Amy in customer service again and that if I wanted I could choose a different necklace instead. I just got my new necklace and it is wonderful. And just wanted to say what a great customer service rep Amy is.