Rehab Loan Went Very Well I worked with Justin on a rehab loan and the process was smooth and efficient. We closed on time and the documents were all in order. Great job CSL!

Very poor communication Very poor communication. Cancelled my loan without telling me, I found out through the builder. I can't get straight answers from anyone, they pass me around to different people. Another person will say the loan is not cancelled. They passed me off to Luis Montero who I've left messages with and sent emails to requesting to call me for clarification. No response...yet this is the guy that's supposed to give me answers. I called someone else and they said sorry he's slammed right now. Well, I did reach out to this guy 2 months ago to check on the status of the loan and he never responded then either. Supposedly they sent out letters to others like me notifying that the loans are cancelled, somehow no one got their letters. I am out closing cost fees which I've asked for but told too bad.

No Follow-Up Had a great first call with Justin, went through the details of my 1031 exchange, he said everything sounded good and would follow up with next steps. He never followed up - I tried calling and emailing for a week straight with no response.

Erik B and Richard V Erik B. makes the transaction as smooth as possible. Richard V. is very quick to respond and very easy to work with. Turn around times are great.

Poor operations Sales rep has always been great but the loan processing has been a disaster. Furthermore, I paid off a loan and CSL is suppose to refund you the money in 30 days and that didn’t happen. I had to follow up multiple times (I have the email chains) and finally got a reasonable answer after 3 weeks. Unfortunately, I had to move on from using CSL even though my sales rep has always been helpful.