Great idea, needs polish two parts - online and in person The online experience was OK, but the website could have been more upfront and explanatory about how the auction worked, blended rates, etc. But the website/platform had some glitches that were wholly unnecessary. When I spoke to someone on the phone they explained an upgrade was coming, hopefully these are resolved now. But for something having to do with decent amounts of money, that never should have happened. in person - the first phone call i made to streetshares the person answering the phone interrupted me in the middle of my very first sentence to tell me they were transferring me to someone else. this is ridiculously poor customer service. otherwise the people in e-mail and on the phone were great - but that one very first impression was a very poor one.

The whole experience with Street Shares…Horrific Experience The whole experience with Street Shares has been dismal. The sense of urgency and communication was extremely lacking. After getting an approval then the whole process fell apart. False promises and the whole platform is flawed and the company seems to only draw/attract business owners/clients by touting veteran owned. Deeply disappointing process and we are only writing this review after multiple failed attempts to escalate to management our concerns. We are still waiting to hear back from the principal partner/owner/GM without success. Potential borrowers beware of this company and try other options and get other quotes there is plenty of competitors that will take care of businesses with a solid history like ours and others.

Expensive but accessible Costs for loan are high, but the process wasn't too hard and the turnaround was faster than a bank loan. There were some stumbles along the way, so it wasn't as fast as advertised, but they did get things sorted out and get me the funds in a reasonable timeframe. If your business is too small and too new to qualify for a bank loan, or has revenues too low for the bigger "small" business loan companies, try them out - they may surprise you.

It was a hard road but hard work, as always, paid off... I want to personally thank the VP in charge of Marketing and Business Development, David Bann for reaching out to me and listening to my initial upset. His call was worth getting the Funds, even if I don't get funded. Street Shares is going through a growth phase and there was no mistake that how my account was handled was a reflection of a 'Perfect Storm' of internal changes and a Maternity Leave. David was great at listening to my 'Case' and we left the call in a great place with mutual respect and the relationship in tact. BTW, if you read up on David you'll see what a fine young man he is with a legacy of Service and Education.

Alas, it is another experience to put in my rear view mirror with regret... I thought this would be a great online lender based on positive reviews. Instead I must warn other small businesses from considering this option. It sounds good, but the actual experience is exactly what other low rated reviews have been confirming... you will pay high upfront fees. Incredibly high interest rate. And no loyalty from the lender for performance and track record. I wanted to like this company, I really did, but alas it is another experience to put in my rear view mirror with regret. Go elsewhere for your lending needs. Do not allow this business to take advantage of your growing business and rope you in with false words.