READ THEIR TERMS OF SERVICE FIRST READ THEIR TERMS OF SERVICE FIRST Any reputable firm offering a 30 day trial would refund a client's money no questions asked. This is NOT the case with this company. In their extraordinarily long terms of service agreement, this fact can be dissected. They also claim institutional clients pay $100K per month for their research. I have worked with institutional clients on Wall Street for 20 years and have never heard of this firm and such claims are rubbish. Avoid.

Called Customer service to get help with website Called Customer service to get help with a website question. Meg B. helped me quickly and wanted to know if I had any other questions as a new subscriber. She was genuinely interested in helping in any way beyond my initial question. She said we are here to help and call back with any questions.

Poor IP system AND "customer service"! I signed up with them on 10/9/21 but I never received access to their web site as promised. The automated system didn't send info to log on. I called the member services (#800 701-9346) on 11/3/21 to cancel because I hadn't got access to their site. The guy I talk with apologized sent me an email with the log on info and specified that my 30 day review would period start 11/3/21. When I called today to cancel 12/2/21 they said they couldn't refund my money because I joined 10/9/21. I tried explaining what happened but to no avail. SO their IP system screwed up -the cust. serv. guy tried to help but was not aware he couldn't reset the review period (or lied about it) - and the last person couldn't have cared less and implied I had lied to her.

Meghan Bennett was a delight Meghan Bennett was a delight. She made me feel comfortable and answered all of my questions succinctly and professionally. She led me through parts of the program and how to navigate it. Was very helpful. I am almost sad I don't have more questions so she can help me more. Also, just so you don't think this is some lonely guy needing to talk on the phone I am 71 yo and happily married

Signed up for trial Altimetry Signed up for trial Altimetry. Did not agree to auto renewal. I cancelled after unauthorized auto renewal. For 2 years they debited my credit card. Finally agreed to give me a Altimetry credit for $178 not my credit card. So I’m out over $350. Don’t trust these people.