I canceled within the 7 day period and…no refund ! I canceled within the 7 day period and they wont refund my money.they sent me old info. from 2001 - 2002. They said they would send me my money back after i waited weeks and never did. Had to cancel my debit card so they could not keep charging me.its a shame Google lets these bums advertise ! I emailed Google and their responce was that companys like this slip through the cracks.well it must be a big CRACK ! Altinetry said that they are not a financial adviser their a financal reporter .more like a financal RIP OFF.

I just checked my credit card statement… I just checked my credit card statement and there is a healthy charge lister there. I was under the impression that our original agreement is ended at least a year ago. Would you please check your records and let me know where I stand. John Tierne

Fortunately I read your website… Fortunately I read your website reviews. All are ex-members of your altimetry due to poor communication or no communication. lack of pleasant customer service and overcharging with no money returned during your 30 days refund period. your presentation was good but your sales follow through is the worst.

Poor IP system AND "customer service"! I signed up with them on 10/9/21 but I never received access to their web site as promised. The automated system didn't send info to log on. I called the member services (#800 701-9346) on 11/3/21 to cancel because I hadn't got access to their site. The guy I talk with apologized sent me an email with the log on info and specified that my 30 day review would period start 11/3/21. When I called today to cancel 12/2/21 they said they couldn't refund my money because I joined 10/9/21. I tried explaining what happened but to no avail. SO their IP system screwed up -the cust. serv. guy tried to help but was not aware he couldn't reset the review period (or lied about it) - and the last person couldn't have cared less and implied I had lied to her.

A step ahead?? I called today after watching the video on SynBio. I already have the Hidden Alpha subscription, and wanted to make sure I would get the special reports. Megan Bennett helped me quite a bit. She explained that the reports are already available to me but I was just a day ahead of them being available online. She was both pleasant and helpful. When she told me she was relatively new to your company, I was pleasantly surprised. She certainly knows how to provide excellent customer service! Kudos to Megan.