READ THEIR TERMS OF SERVICE FIRST READ THEIR TERMS OF SERVICE FIRST Any reputable firm offering a 30 day trial would refund a client's money no questions asked. This is NOT the case with this company. In their extraordinarily long terms of service agreement, this fact can be dissected. They also claim institutional clients pay $100K per month for their research. I have worked with institutional clients on Wall Street for 20 years and have never heard of this firm and such claims are rubbish. Avoid.

Poor IP system AND "customer service"! I signed up with them on 10/9/21 but I never received access to their web site as promised. The automated system didn't send info to log on. I called the member services (#800 701-9346) on 11/3/21 to cancel because I hadn't got access to their site. The guy I talk with apologized sent me an email with the log on info and specified that my 30 day review would period start 11/3/21. When I called today to cancel 12/2/21 they said they couldn't refund my money because I joined 10/9/21. I tried explaining what happened but to no avail. SO their IP system screwed up -the cust. serv. guy tried to help but was not aware he couldn't reset the review period (or lied about it) - and the last person couldn't have cared less and implied I had lied to her.

Fortunately I read your website… Fortunately I read your website reviews. All are ex-members of your altimetry due to poor communication or no communication. lack of pleasant customer service and overcharging with no money returned during your 30 days refund period. your presentation was good but your sales follow through is the worst.

ALTIMETRY.COM are SCAMMERS Unfortunately ALTIMETRY.COM are scammers. Their billing system locks you in to repeat regular billing that you can't escape from. Contacting them repeatedly to request an end to your subscription is futile and met with NO RESPONSE at all. As you use a contact form on their website to contact them, you have no proof that you did in fact contact them because you don't have a dated copy of the email. You will need to contact your bank or credit card company to have these unauthorized automatic withdrawals stopped and refunded. (Altimetry, 110 Cambridge St., Cambridge, MA 02141) The fact that ALTIMETRY.COM / JOEL LITMAN had to scam me for $133 per month should give you an idea of how reputable their service is. My advice is to STAY AWAY from ALTIMETRY.COM.

A step ahead?? I called today after watching the video on SynBio. I already have the Hidden Alpha subscription, and wanted to make sure I would get the special reports. Megan Bennett helped me quite a bit. She explained that the reports are already available to me but I was just a day ahead of them being available online. She was both pleasant and helpful. When she told me she was relatively new to your company, I was pleasantly surprised. She certainly knows how to provide excellent customer service! Kudos to Megan.