Called Customer service to get help with website Called Customer service to get help with a website question. Meg B. helped me quickly and wanted to know if I had any other questions as a new subscriber. She was genuinely interested in helping in any way beyond my initial question. She said we are here to help and call back with any questions.

I just checked my credit card statement… I just checked my credit card statement and there is a healthy charge lister there. I was under the impression that our original agreement is ended at least a year ago. Would you please check your records and let me know where I stand. John Tierne

A step ahead?? I called today after watching the video on SynBio. I already have the Hidden Alpha subscription, and wanted to make sure I would get the special reports. Megan Bennett helped me quite a bit. She explained that the reports are already available to me but I was just a day ahead of them being available online. She was both pleasant and helpful. When she told me she was relatively new to your company, I was pleasantly surprised. She certainly knows how to provide excellent customer service! Kudos to Megan.

Poor performance Poor performance, warning the refund they talk about is limited to 30 days and I never saw it mentioned in the ad. These guys are connected to Chaikin who sent out a false pre-market SCMI BUY recommendation and were so incompetent that they didn't notify me of the error until after trading hours and the SCMI stock dropped over %10. I don’t expect them to be always right with advice, but I expect intentional advice, not erroneous costly advice.

I canceled within the 7 day period and…no refund ! I canceled within the 7 day period and they wont refund my money.they sent me old info. from 2001 - 2002. They said they would send me my money back after i waited weeks and never did. Had to cancel my debit card so they could not keep charging me.its a shame Google lets these bums advertise ! I emailed Google and their responce was that companys like this slip through the cracks.well it must be a big CRACK ! Altinetry said that they are not a financial adviser their a financal reporter .more like a financal RIP OFF.