Called Customer service to get help with website Called Customer service to get help with a website question. Meg B. helped me quickly and wanted to know if I had any other questions as a new subscriber. She was genuinely interested in helping in any way beyond my initial question. She said we are here to help and call back with any questions.

Poor IP system AND "customer service"! I signed up with them on 10/9/21 but I never received access to their web site as promised. The automated system didn't send info to log on. I called the member services (#800 701-9346) on 11/3/21 to cancel because I hadn't got access to their site. The guy I talk with apologized sent me an email with the log on info and specified that my 30 day review would period start 11/3/21. When I called today to cancel 12/2/21 they said they couldn't refund my money because I joined 10/9/21. I tried explaining what happened but to no avail. SO their IP system screwed up -the cust. serv. guy tried to help but was not aware he couldn't reset the review period (or lied about it) - and the last person couldn't have cared less and implied I had lied to her.

i have great results with 3 portfolios i have great results with 3 portfolios. I don t understand bad review. but I don t try to cancel. I don t know how the costumer service are good. but the portfolio is rock solid return

A step ahead?? I called today after watching the video on SynBio. I already have the Hidden Alpha subscription, and wanted to make sure I would get the special reports. Megan Bennett helped me quite a bit. She explained that the reports are already available to me but I was just a day ahead of them being available online. She was both pleasant and helpful. When she told me she was relatively new to your company, I was pleasantly surprised. She certainly knows how to provide excellent customer service! Kudos to Megan.

HIGH ALPHA documented as worse than an S&P500 index fund Their presentation to sell their premium service HIGH ALPHA used examples of recommendations that were never actually made by HIGH ALPHA. I did a spreadsheet of every recommendation made by HIGH ALPHA since its inception in Sep-2019. The annualized return was 4.5% compared to over 8% for the S&P500 in the same period. Those are the cold hard facts. Altimetry asked by email for a time to speak on the phone for Oct-3-2022. I gave them a 45-minute appt and my phone number. They never called, nor did they ever further communicate by any other method as of Oct-7-2022.