Signed up for trial Altimetry Signed up for trial Altimetry. Did not agree to auto renewal. I cancelled after unauthorized auto renewal. For 2 years they debited my credit card. Finally agreed to give me a Altimetry credit for $178 not my credit card. So I’m out over $350. Don’t trust these people.

READ THEIR TERMS OF SERVICE FIRST READ THEIR TERMS OF SERVICE FIRST Any reputable firm offering a 30 day trial would refund a client's money no questions asked. This is NOT the case with this company. In their extraordinarily long terms of service agreement, this fact can be dissected. They also claim institutional clients pay $100K per month for their research. I have worked with institutional clients on Wall Street for 20 years and have never heard of this firm and such claims are rubbish. Avoid.

Called Customer service to get help with website Called Customer service to get help with a website question. Meg B. helped me quickly and wanted to know if I had any other questions as a new subscriber. She was genuinely interested in helping in any way beyond my initial question. She said we are here to help and call back with any questions.

Poor performance Poor performance, warning the refund they talk about is limited to 30 days and I never saw it mentioned in the ad. These guys are connected to Chaikin who sent out a false pre-market SCMI BUY recommendation and were so incompetent that they didn't notify me of the error until after trading hours and the SCMI stock dropped over %10. I don’t expect them to be always right with advice, but I expect intentional advice, not erroneous costly advice.

A step ahead?? I called today after watching the video on SynBio. I already have the Hidden Alpha subscription, and wanted to make sure I would get the special reports. Megan Bennett helped me quite a bit. She explained that the reports are already available to me but I was just a day ahead of them being available online. She was both pleasant and helpful. When she told me she was relatively new to your company, I was pleasantly surprised. She certainly knows how to provide excellent customer service! Kudos to Megan.