Signed up for trial Altimetry Signed up for trial Altimetry. Did not agree to auto renewal. I cancelled after unauthorized auto renewal. For 2 years they debited my credit card. Finally agreed to give me a Altimetry credit for $178 not my credit card. So I’m out over $350. Don’t trust these people.

HIGH ALPHA documented as worse than an S&P500 index fund Their presentation to sell their premium service HIGH ALPHA used examples of recommendations that were never actually made by HIGH ALPHA. I did a spreadsheet of every recommendation made by HIGH ALPHA since its inception in Sep-2019. The annualized return was 4.5% compared to over 8% for the S&P500 in the same period. Those are the cold hard facts. Altimetry asked by email for a time to speak on the phone for Oct-3-2022. I gave them a 45-minute appt and my phone number. They never called, nor did they ever further communicate by any other method as of Oct-7-2022.

A step ahead?? I called today after watching the video on SynBio. I already have the Hidden Alpha subscription, and wanted to make sure I would get the special reports. Megan Bennett helped me quite a bit. She explained that the reports are already available to me but I was just a day ahead of them being available online. She was both pleasant and helpful. When she told me she was relatively new to your company, I was pleasantly surprised. She certainly knows how to provide excellent customer service! Kudos to Megan.

Called Customer service to get help with website Called Customer service to get help with a website question. Meg B. helped me quickly and wanted to know if I had any other questions as a new subscriber. She was genuinely interested in helping in any way beyond my initial question. She said we are here to help and call back with any questions.

"glitch" fixed I had experienced a "glitch" in the system that prevented me from seeing the Altimeter. After working with Meg B. for several days, she was able to get IT to get it fixed. I want to say that Meg B. was awesome from the start, she kept emailing me with status and always answered my questions. This was top rate customer service from Meg B.