Avoid! Their customer service sucks Don’t expect any customer service. No one bothers to provide any assistance. Representatives decided what/who to respond. They don’t reply any emails weeks after they were sent. Avoid funding the account if you already have signed up or you risk freezing your assets for 2 weeks before they can be transferred to another broker. Unprofessional!

I want to give -5 Star They blocked my money more than 6 years now!!!! The worst company I ever seen. I sent all documents they asked a couple of times and still nothing. The best way to make trading impossible. As I'm NHS trust member no trust from this people. Luckily there is other platforms easy to verify your account. I using CMC market, IG and eToro.

Missing funds when withdrawal I have been using firstrade for 3 years and I have to close account due to compliance reason of my new job. I wired out all my fund and some of it is missing. My bank have no fees charged for remittance and firstrade denied any responsibility from their side. I'm now missing some of my funds. Never going back to Firstrade.

Hinky, Avoid. Provided customer background, identity check, more than enough financial assets, lots of experience. Financial economist profession. Have never been denied brokerage in half century of investing. Was denied opening account, in e-mail that also wanted to know if I were related to named powerful public officials. No denial reason given even on written request. Something very wrong here, stay away from.

This company is a total fraud!! This company is a total fraud!!! They sat on my $50k withdrawl request for almost two weeks now. They will make all kinds of ridiculous excuses like they needed to verify my identity so I had to send them my driver’s license, bank statements and eventually did a three way call with my bank to verify what???? It’s all a bunch of stall tactics. I guess at this point I’ll need to ask them to reverse the ACH, contact the SEC and local police in Flushing, NY because they essentially have stolen $50k from me and won’t return the funds despite repeated requests