Firstrade

30-50 Whitestone Expwy., 11354, Flushing, United States
image
1.60
Based on 20 Reviews

5

10.00%

4

5.00%

3

0.00%

2

5.00%

1

80.00%
About Firstrade

Firstrade Securities is an online discount brokerage firm headquartered in Flushing, New York offering investment products - stocks, exchange-traded funds , options, mutual funds, and bonds.

Tags
Contact Info

You need to Login first to submit your review.

image
Sone
TW

Avoid! Their customer service sucks Don’t expect any customer service. No one bothers to provide any assistance. Representatives decided what/who to respond. They don’t reply any emails weeks after they were sent. Avoid funding the account if you already have signed up or you risk freezing your assets for 2 weeks before they can be transferred to another broker. Unprofessional!

image
Angela Huang
GB

I really enjoy using Firstrade I really enjoy using Firstrade. Especially I didn’t encounter any app down time during trading in these days while I heard my friends did experience app down when using other broker’s platform to trade. What else I can say, I love Firstrade!

image
Manager James
GB

Scammers are liers My overall experience was medium. Several times they ignored my emails or answered answers that have nothing to do with what I wrote. When I talked to them about Withdrawal I saw that they start asking for all kinds of illogical things and become unpleasant. So I realized I wasn't going to stay with them. In the end transfer was fine. Most of their representatives are very professional and kind I must say, the problem in my opinion is in the "back office". They must improve their service there. They must immediately allow those who want to withdraw their money without asking questions and without asking for anything (it didn't happen to me, but I read too many negative comments on this subject). I personally did not feel at ease that my money would be with them so I decided to move Hope they improve in the future

image
Clever_In_Net
NO

My overall experience was medium My overall experience was medium. Several times they ignored my emails or answered answers that have nothing to do with what I wrote. When I talked to them about Withdrawal I saw that they start asking for all kinds of illogical things and become unpleasant. So I realized I wasn't going to stay with them. In the end transfer was fine. Most of their representatives are very professional and kind I must say, the problem in my opinion is in the "back office". They must improve their service there. They must immediately allow those who want to withdraw their money without asking questions and without asking for anything (it didn't happen to me, but I read too many negative comments on this subject). I personally did not feel at ease that my money would be with them so I decided to move Hope they improve in the future

image
Consumer
GB

My account is missing money this… My account is missing money this morning. They claimed having technical issues, I want to wait till tomorrow to see if they fix the problem. Company of this kind cannot be trusted.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow