Avoid! Their customer service sucks Don’t expect any customer service. No one bothers to provide any assistance. Representatives decided what/who to respond. They don’t reply any emails weeks after they were sent. Avoid funding the account if you already have signed up or you risk freezing your assets for 2 weeks before they can be transferred to another broker. Unprofessional!

Requested documentation sent, STILL not enough! I send all the requested documentation, send the documentation again, and they won't let me withdraw my funds. I moved into a new home, provided the documentation as requested, and they deny my address change. I send more documentation, speak to the same customer rep twice, Mr. C, regarding the matter and was told the docs were not enough. SEC, here I come!

I signed up 2 weeks ago I signed up 2 weeks ago, but having a problem connecting bank account with major institution. In addition, I had a problem with employment verification, and it took 45 minutes via phone to get help. That was resolved, but now I can't fund my account. I sent an email 2 days ago, but still waiting for response. That being said, I have not used the trading platform yet, but if I have a problem, I'm assured a very long wait time. Maybe the delay in funding will give me some time to research the competition a bit more.

I really enjoy using Firstrade I really enjoy using Firstrade. Especially I didn’t encounter any app down time during trading in these days while I heard my friends did experience app down when using other broker’s platform to trade. What else I can say, I love Firstrade!

So far i have had very few issues So far i have had very few issues . I have not tried to withdraw funds but every question i have asked has been answered right away. I dont agree with all their policies but they have been very honest and forthcoming with documentation. Site seems easy to use