Robbery and abuse They repossessed without contacting me to try to work something out, in doing so there was damage to car and driveway. First said I could catch up payments and pay fees to get my car back $2000.00 then when I called to pay that they decided I had to pay it off $10,800. Oddly close to original loan amount in 2018. 4 years later equaling about $8600.00 in payments made.They gave me 10 days to pay. I did so on the 10th day before deadline, I wanted to get my car, they acted as if they didn't know where it was. Impound lot told me that it was taken to auction already in another state. 13 days after paying in full and hours of phone calls I finally picked my car up, covered in mud with no gas, bumper cover almost falling off, dents, scratches, chiped windshield, items missing, black oily substance all over the car staining paint.

Trying to get my refund I refianced my auto loan through another company and am owed a refund on my gap ins, I have been trying to resolve this for over a month. Santander keeps giving me the run around i have requested a lease of lien as this is what i was told to do per the executive office of Santander. That request was rejected. I contacted the ins company they informed me that the previous letter from Santander was not sufficent as they needed a release of lien. The lady in the Executive office told me that I no longer owed Santander anything and that i need to get a lien release submit it to the Ins, company so they can send my refund directly to me as santander is telling me they yet to receive the refund check and it will take the 6 to 8 weeks to refund it to me, Well they are refusing to give me a release of lien! I owe these people nothing no more absoulty nothing they were paid in full on November 8,2021.I do NOT recommend this company to anyone as they will give you the run around. It would be one thing had I not done exactly what i was told to do by their executive office but i did. and still being denied the lien release letter so my next step is BBB and Attorney Generals Office and a attorney!!!! i

Stay away from SANTANDER CONSUMER USA Stay away from this finance company. There crooked as hell with their fees etc theyve gotten sued for their illegal practices etc..look them up..They have to pay up due to their illegal practice etc..AND the staff are all robots and rude