I made an assumption that my payoff… I made an assumption that my payoff balance would be the day I had my procedure. Come to find out, I was charged an interest rate 27.990% (based on documents,fair), however, I paid off the balance within 10 days (assuming the final payoff date was the date of the surgery). That amounted to ~$2,550 for the year, per what I was told. When I spoke with the agent, she said she’d submit a ticket to request the removal and that often times when people payoff the balance within 30 days of the payoff date, the interest rate is removed or refunded. I called to follow up and spoke with another agent after I was told I’d receive a call within 7-10 business days with a response (no one called me). They said I would get nothing in return and that it was rejected. No offer to refund at least 50% back or divide what the interest would have accrued in 10 days, nothing! After asking for a manager (because this was unacceptable. It’s taking advantage of customers), the agent came back and said he’d submit another ticket (taking another 7-10 bus days). I asked what difference would this ticket make from the first and why couldn’t I speak with a manager. He said they basically would dispute it and try again. Which was not helpful. I made an honest mistake of miscalculating the payoff date was the date of my procedure, by 10 days. No offer to adjust the interest amount, at all!! I will never use or recommend this company again for future procedures. And be sure to let anyone I know to avoid this company who doesn’t treat customers fairly, understanding the situation.

The worst Customer Service & they have… The worst Customer Service & they have no Dispute process to assist on Fraud transactions.

I secured a loan with an intro 0% I secured a loan with an intro 0% for 6 months. It started as an ACH direct payment from Day 1. A month before the expiration, I did a balance transfer. The account was paid in full and the ACH was stopped. It was reported as Closed, In Good Standing, Paid in Full. 3 months later, they now are reporting it as Past Due for $130 ($4 of alleged unpaid amounts). It caused me to drop 55 points on my credit. Now they want me to rescind this review or are challenging it. I have the proof that the account was closed. They stalked me with a collection team and reported my first late payment in 31 years. For a $4 balance. And by the way, before I initiated the balance transfer, PatientFi gave me a 10 day payoff (it was a medical installment loan so zero new charges) so after they received the full balance due, to then charge me interest of $4 then report that late? Take my advice I wish I’d never worked with them. Horrific

I applied for a loan with PatientFi… I applied for a loan with PatientFi because I was told that if I paid it off within a year I would have no interest. They reported to Credit Karma that there was interest on the loan. I had automatic payments on my account and I missed one payment after that I was charged double payments every month after that, when I called to ask over the double payments I was told that they saw no such payments on my account. I finished paying the debt and was double charged on my last payment I had to dispute it with my bank to get that resolved and later got an email from them saying that I had outstanding payments on my account, it took me two days of calling customer service and finally getting someone on the phone to get that solved! Now its been almost TWO MONTHS since I’ve paid off the debt and they still haven’t reported it to Credit Karma only saying that I paid off 8% of my loan effectively ruining my credit score. I seriously don’t recommend this company to anyone!

She was very clear She was very clear, easy to understand, and pointed me in the right direction with friendly and clear directions.