Frias's customer service is…nothing short of amazing. Frias's customer service is second-to-none! The transportation to and from the airport, housekeeping, and restaurant reservations are tremendous pluses to any stay. Our second year renting from them and would not think of doing it any other way. Thank you so much for a great stay and wonderful service!

Everything was great Everything was great! Our condo was just as expected from viewing online. Concierge service was great. Easy check-in and check-out process. All of the Frias shuttle drivers were super nice! We had a great experience using Frias Properties and will definitely use them again next year.

We loved our Aspen apartment We loved our apartment, there was all the things we needed for a comfortable stay. The beds were super comfortable, the temperature could be adjusted easily, we could store our skis on the way out. It was great to meet other guests at breakfast and the breakfast was spot on, with all you needed for a healthy meal before hitting the slopes. Independance Square was ideally located and so easy. Andrea and the staff were very helpful, I had some altitude sickness the first day or two and she supplied oxygen can which was very helpful. Highly recommended.

Our first room was in disrepair Our first room was in disrepair. The bathroom shower was malfunctioning and water was all over the bathroom floor. Two days later, we had to move out of our room and into another room facing the bakery. It was a nice room, but every night when the bar got out people were fighting, swearing, singing, and drunk. This was happening from 12:00AM to 3AM every night, for a week. I went to the Police station to talk to the Sargent about the situation, and he promised to have a police presence when the bar closed, but no joy. The nice manager of the hotel told my wife that other hotel guests were also calling the police directly to no avail as well. I am a travel writer and I’m going to have to write about this. I’m hoping that Ben the CEO will follow through on his promise to talk to the town and the Police and do something about this. It would be nice if Frias could give us some relief on the $6,000 we spent. We had a terrible time.

Amazing location in downtown Aspen Amazing location in downtown Aspen! Front desk staff very friendly and helpful! Housekeeping would be appreciated to be offered more often or at least not only at 8am. Also would have appreciated a heads up about the very loud, very early construction outside our window. Other than that, things were great, but would love to suggest to the owners of 211 to add a functional mirror outside of the bathroom.