I contacted VeryApt about my interest… I contacted VeryApt about my interest in a few apartments in the D.C. area. I contacted them by email and using the "contact us" area on their website. Ten days later all I've received is an email saying their working to assign me a representative. Are you kidding me? Used HotPads instead!

Couldn't have done it without them Very Apt and Katrina have been INCREDIBLY helpful. Honestly can say that we would not have been able to navigate the housing market in Evanston without them. They helped walk us through each stage of the process from scheduling tours to signing papers and putting down deposits. Would recommend to anyone that asks.

Recommend VeryApt and Hadieh! My concierge, Hadieh, was great! She is knowledgeable about the Evanston area, and doesn't hesitate in offering candid advice. I appreciated her honesty, as well as willingness to answer all my questions patiently. She helped me secure an apartment that gave me the most bang for my buck and met all my needs. Bonus: she met with me in person when I was in the area and helped expedite the process of signing my lease by directly connecting us to the property manager. Thanks for your help, Hadieh!

Extremely Negative Experience I had an extremely negative experience with this one agent, Alex. He has been acting in an extremely unprofessional manner. I told Alex that I would be visiting Philadelphia three weeks later and asked him to help me schedule tours with some properties (with very specific questions). I waited for his response for more than 10 days and did not hear anything. I sent him two follow up emails afterwards and still did not get his reply. At that point, I assumed that he did not want to work with me, but he then responded after two weeks and asked if I needed assistance. I understood that sometimes things could be hectic, and since he responded, I decided to continue working with him and asked him to help me schedule these tours. He then disappeared again, not getting back to me with any details nor answering my call. Because I was waiting for Alex and hoping that he would support me in this process, I did not schedule any tours with properties that I wanted to check out. Now that I needed to do this on my own, many of these places no longer have available agents during the time of my visit. If Alex had a personal emergency, he should have at least let me know, or the VeryApt team should have transferred my request to another agent. But none of these happened. Alex's unprofessionalism has brought me tons of inconvenience and wasted my time, and I do not think this is the right attitude to treat any clients.

They are not helpful They are not helpful, did not list up possible options, did not good at make an appointment with property owner. I made reservation for tour by myself. Only at the beginning their response was quick.