Awful experience Awful experience. Agents not knowledgeable about what is on the market. Was a mistake to use very apt. Got an apartment on my own using zillow and trulia after ditching this awful service.

Excellent service and advice. Excellent service and advice.. Andris really went above and beyond in finding me more options when a couple fell through, and in sending across great virtual tours on demand. The only aspect I think veryapt as a service overall needs to improve is increasing listings. Also for someone who had to sign a lease without ever seeing the apartment, add commentary on the unit beyond what's in the virtual tour (example, it smells musty, or the walls are really thin etc.)

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Extremely Negative Experience I had an extremely negative experience with this one agent, Alex. He has been acting in an extremely unprofessional manner. I told Alex that I would be visiting Philadelphia three weeks later and asked him to help me schedule tours with some properties (with very specific questions). I waited for his response for more than 10 days and did not hear anything. I sent him two follow up emails afterwards and still did not get his reply. At that point, I assumed that he did not want to work with me, but he then responded after two weeks and asked if I needed assistance. I understood that sometimes things could be hectic, and since he responded, I decided to continue working with him and asked him to help me schedule these tours. He then disappeared again, not getting back to me with any details nor answering my call. Because I was waiting for Alex and hoping that he would support me in this process, I did not schedule any tours with properties that I wanted to check out. Now that I needed to do this on my own, many of these places no longer have available agents during the time of my visit. If Alex had a personal emergency, he should have at least let me know, or the VeryApt team should have transferred my request to another agent. But none of these happened. Alex's unprofessionalism has brought me tons of inconvenience and wasted my time, and I do not think this is the right attitude to treat any clients.

They are not helpful They are not helpful, did not list up possible options, did not good at make an appointment with property owner. I made reservation for tour by myself. Only at the beginning their response was quick.