Recommendation for this self proclaimed… Recommendation for this self proclaimed "hospitality businesses" don't preach to guests about your cancelation/modify reservation policy like it's written in stone from almighty god above. Customer service is outright rude and Zero help and company clearly does not care about their guests and will make Zero effort regardless of circumstances. Stay clear! *business response is going to be some garbled explanation about how they offer a cancelation "insurance policy" for an additional 10% fee but read that Contract carefully, doesn't provide guest any protection and the entire onus is on the guest to “Prove” cancelation reason is covered which is impossible.. just a horrible company run by unfriendly angry people.

Nomadness broke their contract with us and ruined our vacation! In January 2024 we rented from Nomadness one of the new condos at Snowcreek to use during Spring Break same year. On Saturday 03/30 we arrived at the condo believing that everything was fine. We punched in the door code and opened the front door to find that it was fully occupied. The Nomadness representative said that the condo we originally rented was now not available but they had another place for us. The new place was not even CLOSE to what we rented. The house was old, dark, divided in 4 different levels, had only one suite, and was in a completely different area. We refused to stay, but it was an Easter weekend, and the mountain was in its full capacity. We were informed by Nomadness that the client in our original rental, Carol, had a gas leak and was relocated to our rental until Saturday, but on Saturday she REFUSED to leave the property as her vacation was only finishing on Monday. We were pure collateral damage! We actually found out there is nothing that protects clients if Nomadness breaks their contract. After many frustrating phone calls, we received a $1000 refund back on our credit card even though we didn’t agree to a settlement as we were expecting to negotiate around 50% back of what we paid originally as compensation for all the stress Nomadness had caused to ourselves and guests for the vacation. Nomadness also offered a free night on our next rental (non-holiday) on top of the $1000. Here is my problem with the $1000…It doesn’t even cover the cost of the 2 nights Carol spent in our rental. So I asked for 2 free nights on our next rental instead of 1. Nomadness did not give us the 2nd free night and basically said they are not negotiating with us. In fact, NomadnessRentals did not give us anything that we asked for. They totally imposed on us what they wanted to give. We tried to negotiate many times, but they did not budge. Nomadness handled the situation very poorly and clearly do not know how to handle challenging situations.

Objectively the worst customer service Objectively the worst customer service, absolutely Zero help, Stay Clear!! Go with another rental company if at all possible, otherwise you will regret it.