Be very careful with this site as it… UPDATE: Numerade issued a partial refund (which, I am thankful for). However, it does not change my earlier warning to anyone who would like to try their service. --- Be very careful with this site as it could be quite deceptive. I didn't realize that my cancelation didn't go through because when I tried to do it, it kept telling me that the card information I had entered was incorrect. I inadvertently gave up and lo and behold an annual charge appeared on my account for a service I actually did not even use. I requested a refund but was sent a link to basically say I would not be eligible for one because they a NO REFUND POLICY. I had to cancel my card and report it to my bank and is now a disputed charge. I was finally able to cancel the subscription but only after I was already charged. They do not send you any reminders that your free trial will expire so, keep track. And even when you do, make sure you receive a confirmation email. I would not ever use them again.

Unauthorised subscription and charge EDIT: As evident again in Numerade's response to my review, they ignore the part that I never subscribed or authorised a payment to their service. I didn't cancel the free trial as I never actually signed up myself. Original Review: I noticed that something didn't add up in my bank account and after looking into the issue further, I discovered a monthly charge on my debit card for 4 months by Numerade that was not authorized. Honestly, I had never even heard of Numerade and I have no clue how they got my email address and card info, which is very suspicious. I reached out to them to explain the situation and request a refund - obviously, they responded with the classic template saying I didn't cancel my free trial on time, clearly disregarding my actual experience. By checking the reviews, I realised more people have dealt with the same thing. Never before have I had such a problem. The fact that Numerade has a no refund policy and doesn't take responsibility when unauthorised subscriptions and payments are made tells a lot. Awful.

If I could give them no stars I would If I could give them no stars I would. I signed up for the free trial and canceled Thursday. They billed me today for it. I logged into my account and it says I only have the numerate free plan and gives me the option to upgrade it. Emily Vargas told me I did not cancel my plan and to click on the billing link and select cancel. Funny because there is NO option to cancel since it says I only have a free account. How are you billing me for something that your own website says is a free account??? IT's mind boggling to me and I'm going to have to cancel my credit card most likely to get rid of it. Also, they don't have many answers on it. We needed it to help my son in Honors Geometry and it did not help much at all. I just want this whole thing over with.

Scam The 7 day trial ended and they charged my account 180.00 without a confirmation email or any notification.

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