Poor follow up service Had been a customer for 25 years but the last year we had no rep for our territory which was part of the contract .They use to come every month to service the 25 year old machine now its only if I call and then its when they have a rep to come out. In 2024 they started a minimum product purchase of 200.00 /per month along with the rental fee of 147.00/month. I am a small restaurant and can not do that You decide for yourself if you want to be one of their customers.!!!!

Stole our dishwasher deposit Stole our dishwasher deposit after we returned the equipment. Started ghosting / ignoring us completely, top down from sales reps to customer service people. If you get a hold of them they'll say they're going to send the money then they never do, and become unresponsive.

Poor communication Poor communication. Ghosting. Rep and corporate is not responsive to the multiple people from my org trying to reach out to them. I cannot get ahold of them to get training information after my company purchased the training. Cannot get ahold of them to get the refund due to not responding or allowing people from my company to begin training.

Really bad customer service and they… Really bad customer service and they sponsor ownership who steal money.