Avoid, avoid, avoid The happiest day of my life occurred on 27th September 2022 when I finally completed the sale fo my 50% share in a JJH house. We lived in it for almost 10 years and during that time, despite paying a monthly service charge of over £50, and never being behind in our rent, they have done absolutely nothing. We had to plead with them to clear the gutters which, because our property backed onto a wooded area, filled with leaves on a regular basis throughout summer and Autumn. Eventually I told them they would have to pay for any damage done to my property in the garden, and in the house as a result of damp, and they finally sent someone up to clear them. They were supposed to spray the drive annually with weedkiller. By the time they got to our house the mixture was so weak it was totally ineffective so my husband used to do it properly. The staff turnover is enough to tell you how bad this company is. They never get back to you if you phone, and the cheek of having a recorded mesage boasting about their "excellent customer service" is just a joke. If you can find an alternative to JJH just go for it, but avoid this company if you can.

I have been a resident at Sealand House… I have been a resident at Sealand House in Prestwich since January 2015, when l came here it was a nice, clean place to live. Since Yvonne Castle took over as C.E.O. the standards have gone down hil then along came Fortem, we had our cleaning hours cut back and the standard is not as good as we had before, some areas are getting cleaned may be once a month sometimes every two months, where as before all areas were cleaned twice a week. We had our window cleaning service reduced with some windows on the outside not cleaned for over two years and the sevice has still not improved, the previous window cleaners cleaned all the outside and all the inside communal areas. We had a handy man who came every Monday, washed out the refuse bins when emptied, cleaned th bin rooms, washed the outside light fittings, swept the pathways and cleaned the recycle bin area, although we are still paying for the five hours each Monday we have had five hours of the handy man in over two years. Each year our charges have gone up yet the service jhas not improved all jj housing can say is things are getting better, I reported the situation to the Housing Ombudsman qwho have upheld my complaint.

this is the 3/4 time I have contacted… this is the 3/4 time I have contacted them. regarding a replacement window that their contractors FORTEM have let me down the last contractor went bankrupt, and it looks like FORTEM are on their way also. fortem say that they will be out to do the repair next week and have a guess what day it falls on yes the 1st of APRIL, I honestly don't know whether to laugh or cry

OMG I live in Hudson Court 6 years OMG I live in Hudson Court 6 years. I couldn't tell you everything But I pay my rent.no staff in here.

Absolutely disgusting behaviour from… Absolutely disgusting behaviour from latest staff members lying to me on phone about my dying dad wouldn't give me any details about him or discuss it with me I'm next of kin... And there lies hurt even more especially NOT helping my dad when I'm his last days so sad don't send your loved ones there'Lancaster' they have my details and telephone number already it's on record and I've already rang twice yo complain nobody helped or contacted me again disgusting