JJH astra Line a disater. Last night Friday the 28th October the fire alarm went of at approx 20.30, the fire brigade attended, no damage done, but they could not reset the fire alarm?? They contacted Astra Line (who are a total waste of time, there response time on calls is not acceptable) they could not give the fire brigade a code to reset the fire alarm, they said they could wait any longer and left. I tried to contact Astra Line who answered my call after approx 5 minutes. They said a engineer was on there way but could not give a time. A electrician from FORTEM came about 22.00 but could do nothing, again contacted Astra Line and said another engineer was on there way, but again could not give a time. Finally the fire alarm was switched of this morning the 29th at approx 03.30 that is 7 hours of constant noise.(This is not acceptable) Also when the fire alarm went of 2 fire doors did not close?? At this moment in time JJH leave a lot to be desired. Our ILC is of sick at the moment,as I said before Astra Line want to get there act together, when you pull your cord in your flat and takes up to 10 minutes to answer if you were ill you could be died before they answer. JJH Please get your act together we pay a high service charge, and get nothing for it.

OMG I live in Hudson Court 6 years OMG I live in Hudson Court 6 years. I couldn't tell you everything But I pay my rent.no staff in here.

Neglected We live in the centre of Stockport. The response to security issues has been neglectful. Poor response to the communal garden turning into a dog toilet; plants growing out of the roof for the past two years; mould developing on the walls; electrical equipment showing signs of deterioration; large amounts held in the unspent sinking fund; internal decoration not completed; fire door and emergency lighting messaging being difficult to understand. Senior people failing to arrive for meetings to discuss the above. This has left us feeling neglected as a property within the JJH empire.

Absolutely disgusting behaviour from… Absolutely disgusting behaviour from latest staff members lying to me on phone about my dying dad wouldn't give me any details about him or discuss it with me I'm next of kin... And there lies hurt even more especially NOT helping my dad when I'm his last days so sad don't send your loved ones there'Lancaster' they have my details and telephone number already it's on record and I've already rang twice yo complain nobody helped or contacted me again disgusting

Scooter/Bin door Issue regarding scooter/Bin door now resolved, thanking you Jonnie Johnson for your prompt action.