Would not even have given them a… Would not even have given them a star,renting a studio flat from them and due to my asthma I wanted a one bedroom flat which was just a transfer,I've got registered and were told that it needs to be activated by housing officers,normally within 7-10 working day,well,its been 3weeks and still not activated,now I cannot bid,stay clear from this housing

To call them absolutely appalling is… To call them absolutely appalling is quite generous of me. They just cannot seem to do a thing right when they eventually attempt to do anything at all. There has been a leak from the toilet of the flat upstairs on 2 occasions now. I have reported the fact my toilet, next doors and the flat aboves are faulty and not functioning properly and on occasion leak. The last leak drenched my carpet I was told a dehumidifier would be sent. After using towels to soak up as much water as possible and chasing up the dehumidifier for 2 weeks the carpets stank. When I finally spoke to someone I was told the carpets were destroyed and that they would pay for replacements. 5 months later nothing has been done about the toilets or the carpets. They don't empty gutters, we (4 tenants) each pay £20 a month service charge for maintenance of the communal areas the gardeners spend no more than 15 minutes a month at the properties they are bad mannered, lazy, useless and usually leave the commual areas in a worse state than on arrival they let the weeds grow through the flags up to a meter tall, when after many complaints a representative of the company phoned me and said he would come and check/audit there work next time they came and that he would contact me before hand so I could be there. They have since been twice and I never heard from him again . When they do send maintenance workers they destroy property. And there is now a considerable rat presence that has been reported on many occasions but not acted upon. They fail to communicate with me or each other. And to add insult to injury send news letters claiming to aim for excellency. The response below states they take all complaints very seriously, it could not be less accurate unless they mean they take the complaints been aired publicly seriously. They certainly don't act on complaints. The response also suggests I contact customer services which again is adding insult to injury as I have done so many many times. They clearly think my time is worthless. I still have not heard a thing from them regarding any repairs, the rat problem, the faulty toilets or the gardening problem.

Avoid, avoid, avoid The happiest day of my life occurred on 27th September 2022 when I finally completed the sale fo my 50% share in a JJH house. We lived in it for almost 10 years and during that time, despite paying a monthly service charge of over £50, and never being behind in our rent, they have done absolutely nothing. We had to plead with them to clear the gutters which, because our property backed onto a wooded area, filled with leaves on a regular basis throughout summer and Autumn. Eventually I told them they would have to pay for any damage done to my property in the garden, and in the house as a result of damp, and they finally sent someone up to clear them. They were supposed to spray the drive annually with weedkiller. By the time they got to our house the mixture was so weak it was totally ineffective so my husband used to do it properly. The staff turnover is enough to tell you how bad this company is. They never get back to you if you phone, and the cheek of having a recorded mesage boasting about their "excellent customer service" is just a joke. If you can find an alternative to JJH just go for it, but avoid this company if you can.

Absolutely disgusting behaviour from… Absolutely disgusting behaviour from latest staff members lying to me on phone about my dying dad wouldn't give me any details about him or discuss it with me I'm next of kin... And there lies hurt even more especially NOT helping my dad when I'm his last days so sad don't send your loved ones there'Lancaster' they have my details and telephone number already it's on record and I've already rang twice yo complain nobody helped or contacted me again disgusting

JJH astra Line a disater. Last night Friday the 28th October the fire alarm went of at approx 20.30, the fire brigade attended, no damage done, but they could not reset the fire alarm?? They contacted Astra Line (who are a total waste of time, there response time on calls is not acceptable) they could not give the fire brigade a code to reset the fire alarm, they said they could wait any longer and left. I tried to contact Astra Line who answered my call after approx 5 minutes. They said a engineer was on there way but could not give a time. A electrician from FORTEM came about 22.00 but could do nothing, again contacted Astra Line and said another engineer was on there way, but again could not give a time. Finally the fire alarm was switched of this morning the 29th at approx 03.30 that is 7 hours of constant noise.(This is not acceptable) Also when the fire alarm went of 2 fire doors did not close?? At this moment in time JJH leave a lot to be desired. Our ILC is of sick at the moment,as I said before Astra Line want to get there act together, when you pull your cord in your flat and takes up to 10 minutes to answer if you were ill you could be died before they answer. JJH Please get your act together we pay a high service charge, and get nothing for it.