Absolutely disgusting behaviour from… Absolutely disgusting behaviour from latest staff members lying to me on phone about my dying dad wouldn't give me any details about him or discuss it with me I'm next of kin... And there lies hurt even more especially NOT helping my dad when I'm his last days so sad don't send your loved ones there'Lancaster' they have my details and telephone number already it's on record and I've already rang twice yo complain nobody helped or contacted me again disgusting

JJH astra Line a disater. Last night Friday the 28th October the fire alarm went of at approx 20.30, the fire brigade attended, no damage done, but they could not reset the fire alarm?? They contacted Astra Line (who are a total waste of time, there response time on calls is not acceptable) they could not give the fire brigade a code to reset the fire alarm, they said they could wait any longer and left. I tried to contact Astra Line who answered my call after approx 5 minutes. They said a engineer was on there way but could not give a time. A electrician from FORTEM came about 22.00 but could do nothing, again contacted Astra Line and said another engineer was on there way, but again could not give a time. Finally the fire alarm was switched of this morning the 29th at approx 03.30 that is 7 hours of constant noise.(This is not acceptable) Also when the fire alarm went of 2 fire doors did not close?? At this moment in time JJH leave a lot to be desired. Our ILC is of sick at the moment,as I said before Astra Line want to get there act together, when you pull your cord in your flat and takes up to 10 minutes to answer if you were ill you could be died before they answer. JJH Please get your act together we pay a high service charge, and get nothing for it.

Anti social behaviour from kids I have just over 2 yrs lost my wife my son and I have mental health disabilities. Osprey know of this I'm disabled and the kids have a play park that's never played in we pay for the maintenance of it which I think is pointless. They built a new fence to keep the cars off the grass and they belt it with footballs and they run riot through people's gardens ours the most as they know it gets to us. They scream,shout with no respect for us but yet it's ok for them to play football in the street and in people's gardens mostly ours. Osprey think it's ok and our nerves are shot but now apparently 3 tennants have all logged complaints about us shouting at them which is lies and we've signs up telling people there is cameras in operation but apparently that's not allowed??. Who are they protecting or what have they got to hide as it's strange I wiggle a finger telling them if they want there ball to come to the front door and ask for it this happened 2 the boy gets told ok u can get ure ball out curtains are never opened as they stand and glare in at the windows but yet we are the ones being punished but we called police ounce they don't do anything so from now on everytime they run through our garden or cause anti social behaviour I'm calling 101 every time but I guarantee nothing gets done just proves if ure face fits ure in there pack I know who reported me 24 Jarvis pl,26 Jarvis pl, 14 or 16 Jarvis pl. And 24&26 are in cahoots together. I can't get stressed I'm a diabetic and stress puts it on the red but they just don't care. We even had mould osprey were ment to deal with it called housing disrepair my son has asthma but yet he was spoken to by Stewart of osprey like an animal and was told he's my carer it's his job to clean it anyone with a brain cell knows asthma and mould don't mix so myself being disabled had to clean it after Stewart ordered my son to clean it they sent masson and Tait the morning after to look at it but housing disrepair will get a call back asi logged a complaint with osprey again did nothing about it.

To call them absolutely appalling is… To call them absolutely appalling is quite generous of me. They just cannot seem to do a thing right when they eventually attempt to do anything at all. There has been a leak from the toilet of the flat upstairs on 2 occasions now. I have reported the fact my toilet, next doors and the flat aboves are faulty and not functioning properly and on occasion leak. The last leak drenched my carpet I was told a dehumidifier would be sent. After using towels to soak up as much water as possible and chasing up the dehumidifier for 2 weeks the carpets stank. When I finally spoke to someone I was told the carpets were destroyed and that they would pay for replacements. 5 months later nothing has been done about the toilets or the carpets. They don't empty gutters, we (4 tenants) each pay £20 a month service charge for maintenance of the communal areas the gardeners spend no more than 15 minutes a month at the properties they are bad mannered, lazy, useless and usually leave the commual areas in a worse state than on arrival they let the weeds grow through the flags up to a meter tall, when after many complaints a representative of the company phoned me and said he would come and check/audit there work next time they came and that he would contact me before hand so I could be there. They have since been twice and I never heard from him again . When they do send maintenance workers they destroy property. And there is now a considerable rat presence that has been reported on many occasions but not acted upon. They fail to communicate with me or each other. And to add insult to injury send news letters claiming to aim for excellency. The response below states they take all complaints very seriously, it could not be less accurate unless they mean they take the complaints been aired publicly seriously. They certainly don't act on complaints. The response also suggests I contact customer services which again is adding insult to injury as I have done so many many times. They clearly think my time is worthless. I still have not heard a thing from them regarding any repairs, the rat problem, the faulty toilets or the gardening problem.

Disgusting treatment. If I could give no stars I would, I’ve sat a watched this so called housing give 3 bedroom properties to a family that in no way shape or form are entitled to it when there is bigger families waiting years for one, they’ve only gone an gave a 3 bed property to family of just two parents an one new born child, when there is families crying out for bigger properties is absolutely disgusting the way they just palm you off with ohh we can’t discuss this matter with you, ohh & they let people get away with committing fraud like letting people keep houses when they were never down for living at the property in the first place they do not give a flying f#ck about families that are born an bread here there only out to help certain people of certain backgrounds & they can’t deny it, if I knew exactly what this so called housing was like I would never of accepted a tenancy of them 13 years ago, the way they treat certain families is disgusting & the sooner I can get away from this company the better absolutely vile!!!!!