Avoid, avoid, avoid The happiest day of my life occurred on 27th September 2022 when I finally completed the sale fo my 50% share in a JJH house. We lived in it for almost 10 years and during that time, despite paying a monthly service charge of over £50, and never being behind in our rent, they have done absolutely nothing. We had to plead with them to clear the gutters which, because our property backed onto a wooded area, filled with leaves on a regular basis throughout summer and Autumn. Eventually I told them they would have to pay for any damage done to my property in the garden, and in the house as a result of damp, and they finally sent someone up to clear them. They were supposed to spray the drive annually with weedkiller. By the time they got to our house the mixture was so weak it was totally ineffective so my husband used to do it properly. The staff turnover is enough to tell you how bad this company is. They never get back to you if you phone, and the cheek of having a recorded mesage boasting about their "excellent customer service" is just a joke. If you can find an alternative to JJH just go for it, but avoid this company if you can.

Absolutely disgusting behaviour from… Absolutely disgusting behaviour from latest staff members lying to me on phone about my dying dad wouldn't give me any details about him or discuss it with me I'm next of kin... And there lies hurt even more especially NOT helping my dad when I'm his last days so sad don't send your loved ones there'Lancaster' they have my details and telephone number already it's on record and I've already rang twice yo complain nobody helped or contacted me again disgusting

Disgusting treatment. If I could give no stars I would, I’ve sat a watched this so called housing give 3 bedroom properties to a family that in no way shape or form are entitled to it when there is bigger families waiting years for one, they’ve only gone an gave a 3 bed property to family of just two parents an one new born child, when there is families crying out for bigger properties is absolutely disgusting the way they just palm you off with ohh we can’t discuss this matter with you, ohh & they let people get away with committing fraud like letting people keep houses when they were never down for living at the property in the first place they do not give a flying f#ck about families that are born an bread here there only out to help certain people of certain backgrounds & they can’t deny it, if I knew exactly what this so called housing was like I would never of accepted a tenancy of them 13 years ago, the way they treat certain families is disgusting & the sooner I can get away from this company the better absolutely vile!!!!!

OMG I live in Hudson Court 6 years OMG I live in Hudson Court 6 years. I couldn't tell you everything But I pay my rent.no staff in here.

JJH HANG YOUR HEAD IN SHAME Nothing can be worse than the way JJH run their housing association and the care and welfare of tenants. As far as the Tenancy Agreement goes, its not worth the paper is it written on. Where I live, JJH have broken every part of their responsibilities in the Tenancy Agreement. Including tenants health and safety, poor maintenance, allowing some tenants to continue using drugs and cause discomfort and distress to other tenants. Since I moved in 7 years ago, there has been a serious issue with the emptying of refuse bins. It can be weeks before the general waste bins are emptied. Bags of rotten food are left on the floor. When the bins are emptied, maggots can be seen in the bottom of the bins as they have never been washed-out in the time I have lived here - 7 years!! Then there is the smell which is though-out the building. It's an absolute disgrace. I’m not surprised that there is a big turnover of staff. How can they be expected to do a proper job when their hands are tied behind their backs. So, I won’t be holding my breath that things will be any better when JJH are taken over by SanctuaryHousing I live in Holly Bank House, Lindley, Huddersfield. A block of 15 flats in a lovely area.There are some lovely, kind and friendly tenants here. But recently there has been tenants that have caused problems. To the point of some tenants being frightened, stressed and intimidated. It seems that the rule is now to mix problem tenants with elderly, good tenants and hope they fit in. That is never going to happen here. There have had some help from some good JJH staff, but they have left because they were over stretch in covering too many areas, unable to carry out work due to ‘too many chiefs and not enough Indians’ and no job satisfaction.