Outdated Technology: MP Profiles w/o Sources While this review is present-dated, it represents long-term thinking. Geni.com utilizes long-outdated technology, which makes it cumbersome. MyHeritage (Geni's parent company) has shown no interest in upgrading the Geni.com technology—especially Overviews formatting plus the add/detach aspect. About three years ago, a MyHeritage rep once told me the company planned to roll Geni.com into MyHeritage. Nothing has changed since. I test-trialed MyHeritage and didn't like its appearance or functionality except for the processing speed, which is faster than Ancestry.com. Bottom Line: MyHeritage needs to upgrade its Geni.com ASAP or sell it to a company that will upgrade Geni.com's technology. If you're thinking of subscribing to being a Geni Pro member, don't expect all MP profiles to be sourced. In fact, too many have no sources included. It is a workplace site dependent on Pro members to help supply sources. That said, many MP person profiles starting ca. 1750 in British Colonial America going back to the early medieval era are quite helpful and sourced.

Won't give money back and no contact whatsoever Seems I was a numpty and signed up for the free trial with this lot and thought I'd put reminder in my calendar to cancel before the14 days was up. Didn't get my notice and they took the money from my account. I have now been trying to contact them to cancel and get a refund by sending emails and logging a ticket but without a reply. They have taken more than GBP100 for a worthless subscription. Don't be silly like me and even try them because as others have said there isn't anything worth trying. Out of all the Ancestry/DNA websites out there, Geni is by far the worst.

Don't waste your money!! Don't waste your money!!! Some people have to follow the rules while others don't. I have been a paying member since 2018 and am not renewing. Customer service allows the same person to create duplicates and not add any information but then they become a manager of that profile. I now have family that have children before they were even born or spouses added that are not correct and data conflicts all over the place because of this person. Customer service is a joke!!

Unike Exelente customer service and good kvalité i think

Complete rubbish and just money making Complete rubbish and just money making. 'Hints' to records that make no sense or match anyone. Other users 'hijacking' my tree and adding people, facts, records etc. which are of no relevance to me and my family. I wish, wholeheartedly, I had never seen it or got involved. I would delete my tree if I could find out how to do so. It is an incredibly amateur and difficult, confusing site to use. 'Help' and 'Customer Support' is non-existent. Don't bother with it!