Won't give money back and no contact whatsoever Seems I was a numpty and signed up for the free trial with this lot and thought I'd put reminder in my calendar to cancel before the14 days was up. Didn't get my notice and they took the money from my account. I have now been trying to contact them to cancel and get a refund by sending emails and logging a ticket but without a reply. They have taken more than GBP100 for a worthless subscription. Don't be silly like me and even try them because as others have said there isn't anything worth trying. Out of all the Ancestry/DNA websites out there, Geni is by far the worst.

Speeds similar to dial-up circa 1995 I started a tree on the free version of Geni years ago but ignored it. Yesterday & today I began adding data and the site is extremely sluggish. Profiles won't open, pages freeze for more than 3 minutes, words typed in appear only after significant delay and the data isn't accepted by the site after lengthy 'processing' times. I tried over two days - 5 hours or so, but Geni is flat unusable. It's a shame because I like the interface, and I absolutely LOATHE Ancestry - who once tried to sell me my own images, the creeps. But if the 'lite' version of Geni is this bad, I def don't want to see the other side of the paywall.

Don't waste your money!! Don't waste your money!!! Some people have to follow the rules while others don't. I have been a paying member since 2018 and am not renewing. Customer service allows the same person to create duplicates and not add any information but then they become a manager of that profile. I now have family that have children before they were even born or spouses added that are not correct and data conflicts all over the place because of this person. Customer service is a joke!!

Geni Vs MyHeritage Originally I signed up for MyHeritage. Printing from that site wastes a lot of paper because you do not seem to be able to control the size of type or space between people, so reports can be hundreds of pages long - most of it white space but the functionality of creating a tree is good. The functionality of Geni however is poor. It seems impossible to delete a relationship if you make a mistake. Many functions are not accessible from the menus, you have to dig around for them or search Help - the site lacks logic and seems as if it was put together in the 1980s and not changed since. It's a poor database implementation (I used to be a DBA). Never got as far as the reporting facilities. Cancelled my subscription and closed the account. If you are on a tight budget, there's a good chance you will regret signing up for Geni.com

So wrong So wrong. Incorrect info.