no free customer support, costs $100 Has no customer support to call if you lose account access. Has ability to email a support team, but only if you purchase a $100 annual membership.

Account deletion I had not used Geni.com for over 8-10 years so I decided to ask for it to be completely deleted including all the profiles I had set up. Their team was super quick in helping me achieve this. Thank you

Geni is one big cash grab Geni literally promotes itself as having one family tree that connects all of humanity, but to be able to join that one family tree, I have to purchase a PRO subscription (costs $119.40 per year). Their business model is about PAYWALLING the ability the join the one family tree that it is famous for, effectively making it a CRIPPLEWARE. Their goal is to not help people explore their ancestors in one giant family tree, but rather gather as much REVENUE and PROFIT as they can. Geni is a CASH GRAB.

Won't give money back and no contact whatsoever Seems I was a numpty and signed up for the free trial with this lot and thought I'd put reminder in my calendar to cancel before the14 days was up. Didn't get my notice and they took the money from my account. I have now been trying to contact them to cancel and get a refund by sending emails and logging a ticket but without a reply. They have taken more than GBP100 for a worthless subscription. Don't be silly like me and even try them because as others have said there isn't anything worth trying. Out of all the Ancestry/DNA websites out there, Geni is by far the worst.

Sloooooooow Functionality is great, but this site is slooooooooooooooow. Lots of errors due to overload, frustrating, not worth your money.