Won't give money back and no contact whatsoever Seems I was a numpty and signed up for the free trial with this lot and thought I'd put reminder in my calendar to cancel before the14 days was up. Didn't get my notice and they took the money from my account. I have now been trying to contact them to cancel and get a refund by sending emails and logging a ticket but without a reply. They have taken more than GBP100 for a worthless subscription. Don't be silly like me and even try them because as others have said there isn't anything worth trying. Out of all the Ancestry/DNA websites out there, Geni is by far the worst.

So wrong So wrong. Incorrect info.

The worst of all of the sites I've tried The worst of all of the sites I've used. They constantly try to force you to use a flash interface. You can't import a GEDCOM file unless you pay because whilst it looks like you can if there are any kind of matches you cannot continue to import unless you decline or accept the matches which you can only do if you pay. It's almost impossible to use unless you want to allow them to use device fingerprinting. If you use any kind of privacy tool the site breaks. Practically any link or button you click leads to a promo to upgrade. The interface is ridiculous many buttons link to a different site with what appears no reason. Clicking on matches stays on geni.com clicking on smart matches in the same location leads to myheritage and it's not clear how these are linked or if it will update geni.com When you try to use help you also get redirected to a page that exclaims "Special Offer: Try Geni Pro for free!" So you have to sign up for support, you have to sign up to import, you have to sign up if you click a button or a link. You also need to sign up if you want to report a bug. This site is basically just one big promo to sign up for a service that still relies on flash.

Geni Vs MyHeritage Originally I signed up for MyHeritage. Printing from that site wastes a lot of paper because you do not seem to be able to control the size of type or space between people, so reports can be hundreds of pages long - most of it white space but the functionality of creating a tree is good. The functionality of Geni however is poor. It seems impossible to delete a relationship if you make a mistake. Many functions are not accessible from the menus, you have to dig around for them or search Help - the site lacks logic and seems as if it was put together in the 1980s and not changed since. It's a poor database implementation (I used to be a DBA). Never got as far as the reporting facilities. Cancelled my subscription and closed the account. If you are on a tight budget, there's a good chance you will regret signing up for Geni.com

Unike Exelente customer service and good kvalité i think