Won't give money back and no contact whatsoever Seems I was a numpty and signed up for the free trial with this lot and thought I'd put reminder in my calendar to cancel before the14 days was up. Didn't get my notice and they took the money from my account. I have now been trying to contact them to cancel and get a refund by sending emails and logging a ticket but without a reply. They have taken more than GBP100 for a worthless subscription. Don't be silly like me and even try them because as others have said there isn't anything worth trying. Out of all the Ancestry/DNA websites out there, Geni is by far the worst.

no free customer support, costs $100 Has no customer support to call if you lose account access. Has ability to email a support team, but only if you purchase a $100 annual membership.

Complete rubbish and just money making Complete rubbish and just money making. 'Hints' to records that make no sense or match anyone. Other users 'hijacking' my tree and adding people, facts, records etc. which are of no relevance to me and my family. I wish, wholeheartedly, I had never seen it or got involved. I would delete my tree if I could find out how to do so. It is an incredibly amateur and difficult, confusing site to use. 'Help' and 'Customer Support' is non-existent. Don't bother with it!

I paid for a Geni Pro Account and have… I paid for a Geni Pro Account and have been locked out for the past 6 months. I get no response. You have somehow managed to Wipe out my correct e-mail address so that is one issue. With no phone number to contact you I feel that this is one big scam! It is now 10:43 pm I still can not get into my Geni. I believe your answers are computer generated and no one is actually looking into my problem You keep telling me you sent instructions to reset pass-word yet I get nothing! FINALLY help has arrived. I am able to log into my account.

Speeds similar to dial-up circa 1995 I started a tree on the free version of Geni years ago but ignored it. Yesterday & today I began adding data and the site is extremely sluggish. Profiles won't open, pages freeze for more than 3 minutes, words typed in appear only after significant delay and the data isn't accepted by the site after lengthy 'processing' times. I tried over two days - 5 hours or so, but Geni is flat unusable. It's a shame because I like the interface, and I absolutely LOATHE Ancestry - who once tried to sell me my own images, the creeps. But if the 'lite' version of Geni is this bad, I def don't want to see the other side of the paywall.