So wrong So wrong. Incorrect info.

Won't give money back and no contact whatsoever Seems I was a numpty and signed up for the free trial with this lot and thought I'd put reminder in my calendar to cancel before the14 days was up. Didn't get my notice and they took the money from my account. I have now been trying to contact them to cancel and get a refund by sending emails and logging a ticket but without a reply. They have taken more than GBP100 for a worthless subscription. Don't be silly like me and even try them because as others have said there isn't anything worth trying. Out of all the Ancestry/DNA websites out there, Geni is by far the worst.

Don't waste your money!! Don't waste your money!!! Some people have to follow the rules while others don't. I have been a paying member since 2018 and am not renewing. Customer service allows the same person to create duplicates and not add any information but then they become a manager of that profile. I now have family that have children before they were even born or spouses added that are not correct and data conflicts all over the place because of this person. Customer service is a joke!!

The worst of all of the sites I've tried The worst of all of the sites I've used. They constantly try to force you to use a flash interface. You can't import a GEDCOM file unless you pay because whilst it looks like you can if there are any kind of matches you cannot continue to import unless you decline or accept the matches which you can only do if you pay. It's almost impossible to use unless you want to allow them to use device fingerprinting. If you use any kind of privacy tool the site breaks. Practically any link or button you click leads to a promo to upgrade. The interface is ridiculous many buttons link to a different site with what appears no reason. Clicking on matches stays on geni.com clicking on smart matches in the same location leads to myheritage and it's not clear how these are linked or if it will update geni.com When you try to use help you also get redirected to a page that exclaims "Special Offer: Try Geni Pro for free!" So you have to sign up for support, you have to sign up to import, you have to sign up if you click a button or a link. You also need to sign up if you want to report a bug. This site is basically just one big promo to sign up for a service that still relies on flash.

Geni is one big cash grab Geni literally promotes itself as having one family tree that connects all of humanity, but to be able to join that one family tree, I have to purchase a PRO subscription (costs $119.40 per year). Their business model is about PAYWALLING the ability the join the one family tree that it is famous for, effectively making it a CRIPPLEWARE. Their goal is to not help people explore their ancestors in one giant family tree, but rather gather as much REVENUE and PROFIT as they can. Geni is a CASH GRAB.