Won't give money back and no contact whatsoever Seems I was a numpty and signed up for the free trial with this lot and thought I'd put reminder in my calendar to cancel before the14 days was up. Didn't get my notice and they took the money from my account. I have now been trying to contact them to cancel and get a refund by sending emails and logging a ticket but without a reply. They have taken more than GBP100 for a worthless subscription. Don't be silly like me and even try them because as others have said there isn't anything worth trying. Out of all the Ancestry/DNA websites out there, Geni is by far the worst.

no free customer support, costs $100 Has no customer support to call if you lose account access. Has ability to email a support team, but only if you purchase a $100 annual membership.

Geni is one big cash grab Geni literally promotes itself as having one family tree that connects all of humanity, but to be able to join that one family tree, I have to purchase a PRO subscription (costs $119.40 per year). Their business model is about PAYWALLING the ability the join the one family tree that it is famous for, effectively making it a CRIPPLEWARE. Their goal is to not help people explore their ancestors in one giant family tree, but rather gather as much REVENUE and PROFIT as they can. Geni is a CASH GRAB.

The worst of all of the sites I've tried The worst of all of the sites I've used. They constantly try to force you to use a flash interface. You can't import a GEDCOM file unless you pay because whilst it looks like you can if there are any kind of matches you cannot continue to import unless you decline or accept the matches which you can only do if you pay. It's almost impossible to use unless you want to allow them to use device fingerprinting. If you use any kind of privacy tool the site breaks. Practically any link or button you click leads to a promo to upgrade. The interface is ridiculous many buttons link to a different site with what appears no reason. Clicking on matches stays on geni.com clicking on smart matches in the same location leads to myheritage and it's not clear how these are linked or if it will update geni.com When you try to use help you also get redirected to a page that exclaims "Special Offer: Try Geni Pro for free!" So you have to sign up for support, you have to sign up to import, you have to sign up if you click a button or a link. You also need to sign up if you want to report a bug. This site is basically just one big promo to sign up for a service that still relies on flash.

Outdated Technology: MP Profiles w/o Sources While this review is present-dated, it represents long-term thinking. Geni.com utilizes long-outdated technology, which makes it cumbersome. MyHeritage (Geni's parent company) has shown no interest in upgrading the Geni.com technology—especially Overviews formatting plus the add/detach aspect. About three years ago, a MyHeritage rep once told me the company planned to roll Geni.com into MyHeritage. Nothing has changed since. I test-trialed MyHeritage and didn't like its appearance or functionality except for the processing speed, which is faster than Ancestry.com. Bottom Line: MyHeritage needs to upgrade its Geni.com ASAP or sell it to a company that will upgrade Geni.com's technology. If you're thinking of subscribing to being a Geni Pro member, don't expect all MP profiles to be sourced. In fact, too many have no sources included. It is a workplace site dependent on Pro members to help supply sources. That said, many MP person profiles starting ca. 1750 in British Colonial America going back to the early medieval era are quite helpful and sourced.