Won't give money back and no contact whatsoever Seems I was a numpty and signed up for the free trial with this lot and thought I'd put reminder in my calendar to cancel before the14 days was up. Didn't get my notice and they took the money from my account. I have now been trying to contact them to cancel and get a refund by sending emails and logging a ticket but without a reply. They have taken more than GBP100 for a worthless subscription. Don't be silly like me and even try them because as others have said there isn't anything worth trying. Out of all the Ancestry/DNA websites out there, Geni is by far the worst.

Just don't sign up. Poor functionality and underhand charging. Extremely limited functionality unless you put in card details and then they take a YEAR'S subscription if you don't cancel? Arguably it's my fault for allowing myself to fall into the trap, but it is still a trap. A monthly charge I could live with as that's quite normal, if still underhand, but £105 is completely unscrupulous.

Sloooooooow Functionality is great, but this site is slooooooooooooooow. Lots of errors due to overload, frustrating, not worth your money.

I paid for a Geni Pro Account and have… I paid for a Geni Pro Account and have been locked out for the past 6 months. I get no response. You have somehow managed to Wipe out my correct e-mail address so that is one issue. With no phone number to contact you I feel that this is one big scam! It is now 10:43 pm I still can not get into my Geni. I believe your answers are computer generated and no one is actually looking into my problem You keep telling me you sent instructions to reset pass-word yet I get nothing! FINALLY help has arrived. I am able to log into my account.

Geni is what you may be searching for Geni is an incredible company. Their website is pretty old and rusty by now and not much have changed throughout the last years. But the Geni community is what makes Geni a fierce competitor and a great genealogy site. But all features of the Geni tree are working well and probably the best on the market. Since Geni offers a Wikipedia like approach and many unique ways of displaying information. The staff of Geni are also very supportive and will do much to satisfy their users. A symbiotic relationship is what you will find if you hop on Geni!