Won't give money back and no contact whatsoever Seems I was a numpty and signed up for the free trial with this lot and thought I'd put reminder in my calendar to cancel before the14 days was up. Didn't get my notice and they took the money from my account. I have now been trying to contact them to cancel and get a refund by sending emails and logging a ticket but without a reply. They have taken more than GBP100 for a worthless subscription. Don't be silly like me and even try them because as others have said there isn't anything worth trying. Out of all the Ancestry/DNA websites out there, Geni is by far the worst.

This is a tree program rather than a research program I subscribe to 3 genealogy sites. This is my favourite "tree" site, better than Ancestry and Myheritage. It allows merging within your tree and others. They also give you hints to similar trees. It is best to consider it a non-research site and then you will not be disappointed.

Complete rubbish and just money making Complete rubbish and just money making. 'Hints' to records that make no sense or match anyone. Other users 'hijacking' my tree and adding people, facts, records etc. which are of no relevance to me and my family. I wish, wholeheartedly, I had never seen it or got involved. I would delete my tree if I could find out how to do so. It is an incredibly amateur and difficult, confusing site to use. 'Help' and 'Customer Support' is non-existent. Don't bother with it!

Geni Vs MyHeritage Originally I signed up for MyHeritage. Printing from that site wastes a lot of paper because you do not seem to be able to control the size of type or space between people, so reports can be hundreds of pages long - most of it white space but the functionality of creating a tree is good. The functionality of Geni however is poor. It seems impossible to delete a relationship if you make a mistake. Many functions are not accessible from the menus, you have to dig around for them or search Help - the site lacks logic and seems as if it was put together in the 1980s and not changed since. It's a poor database implementation (I used to be a DBA). Never got as far as the reporting facilities. Cancelled my subscription and closed the account. If you are on a tight budget, there's a good chance you will regret signing up for Geni.com

Geni is one big cash grab Geni literally promotes itself as having one family tree that connects all of humanity, but to be able to join that one family tree, I have to purchase a PRO subscription (costs $119.40 per year). Their business model is about PAYWALLING the ability the join the one family tree that it is famous for, effectively making it a CRIPPLEWARE. Their goal is to not help people explore their ancestors in one giant family tree, but rather gather as much REVENUE and PROFIT as they can. Geni is a CASH GRAB.