Bring back in person orientation Overall the Au Pair program is the most cost affective way to have customized childcare if a family is open to having a young adult become part of their family for 1-2 years. I do think the program needs to bring back in person training/orientation like they did pre-pandemic. Training young Au Paits virtually is not the best way to learn. 1. They benefit from having a few days in the US before going straight to the host families 2. They have an opportunity to build a network earlier and ask their fellow Au pairs for help 3. Sometimes they are lost in the virtual lessons and instructors miss out on those verbal cues. English is not their first language 4. I understand that inflation is up and the price has gone up too so I’m not sure why the program is skimping on in person training

Bad communication / organization I think the agency should have been more infinitive and explain better what involves the extension for the AuPair. If there is a fee how much , type of visa for the AuPair , if there is any limitations etc etc etc … not making us sign something with a ton of pages without any explanation at all. I didn’t like the fact agency look for the cheapest fly for the AuPair to arrive to their final destination .. they made my AuPair staid at like 3 or 4 am on her connection to her final destination … with all the money the AuPair agency receive at least buy a decent fly for the AuPair at a decent time !! The AuPair meetings should be during the weekends !! Not in a daily basis !!

Good deal with the agency and host family From the beginning they treated me super well, there was good communication and also they were always aware of me. The host family was very nice, so far they have received me very well, to be honest, I am very grateful for how kind they have been to me.

Interexchange knows what they are doing… Interexchange has great and efficient communication. They are kind and very helpful. Their knowledge and advice is detailed and understandable. They are very structured and organized.

Seamless experience We had a seamless experience with adequate information available to answer all our pending questions. As first time participants as an Au Pair host family we were nervous about the process and details, but the team made the whole experience easy. The in-home visit was also helpful. The quality of Au Pair's on the site was also superior to some of the other agencies we tried. In the end we found a perfect match for our family and the agency ensured that both us and the Au Pair were engaged throughout.