In good conscience I can’t give less… In good conscience I can’t give less than 3 stars because I don’t even have the order to review. I ordered almost 30 days ago, no known delivery date. Emailed and the response was, here’s the tracking #. Not helpful, not a good experience yet. Past the date I needed this by, so now fairly useless.

Ordered black harness with saddle bags… Ordered black harness with saddle bags got Grey with nothing. Seems to be the usual for this company. Should have read reviews.

I recently bought a dog harness from… I recently bought a dog harness from them. The product itself, not bad for quality and price. The customer service and buyer protection, i would steer clear. I ordered a GREY dog harness, paid about $40 USD in total, but received a BLACK harness. No biggie at first, however my understanding is that if a customer gets to choose a colour, the choice should be honoured. Contacted customer service, as per the previous reviews left by others, this company admitted to their mistake but consistently offers a percentage of the refund as a “sincere” apology. I did ask for a product exchange first, for the right colour, as black is a colour i really do not like and the only reason i bought from Petoday was because they had the grey i wanted. But the company told me that the shipping of the new product and shippin of the returning product will be at my expense, again. I had to escalate to paypal and refuse multiple offers of pathetic 10-30% refunds of the price i paid. (Imagine if i had actually purchased more products, dodge a bullet there.) Finally, FINALLY, I received an offer for a full refund, but guess what, the return shipping is NOT covered. I googled estimated rates and it will cost almost as much for my product to be shipped back. Pretty sure the company does not care, they will say “i told you so” because they asked i keep the “wrong” product. In my honest opinion, this is about integrity, not the price of the product. I am thoroughly upset by this experience, and I do not recommend this company to anyone, unless you are willing to risk not receiving the product you paid for. I ended up purchasing a new harness from Amazon because I had wanted a grey harness to match the vest my partner has for work, a shop called Excellent Elite Spanker, they have really good stuff at cheaper prices. I would not trust this company. You can take a chance at your own expense if you wish though.

11 days later and my order still hasn't… 11 days later and my order still hasn't shipped.

Purchased a guaranteed power chewer dog… Purchased a guaranteed power chewer dog toy that my 18 pound dog ripped apart in minutes. I provided the company photos and they told me I never purchased one and will take no action