Purchased a guaranteed power chewer dog… Purchased a guaranteed power chewer dog toy that my 18 pound dog ripped apart in minutes. I provided the company photos and they told me I never purchased one and will take no action

Very Poor Quality I recently ordered 2 dog harnesses from this company, big mistake. These products came from China so I never knew when to expect them. When they finally arrived they were extremely poor quality. To send them back I was told I would have to pay shipping to China, forget that. When I disputed that requirement I was offered first a 10% refund then a 15% refund, which I have yet to see in my account. Stay clear of this business, they are a rip off.

Bad quality After many shipping delays… Not completely your fault although you did choose the cheapest shipping company in Canada. I finally received my package only to find I did not get the colours I asked for. After writing to you guys I was offered a three dollar refund… Which I did except because I didn’t think sending the packages back would be worth my time. Seeing how it is -20° in Montreal at the time I needed the coats. Fast forward two weeks and both coats have broken. One has ripped along the seams on both sides of the chest. Both coats have lost their drawstrings along the neck lines. Also the quality of fabric and straps look nothing like they do online. Safe to say I’ll never be ordering from you guys again

I recently bought a dog harness from… I recently bought a dog harness from them. The product itself, not bad for quality and price. The customer service and buyer protection, i would steer clear. I ordered a GREY dog harness, paid about $40 USD in total, but received a BLACK harness. No biggie at first, however my understanding is that if a customer gets to choose a colour, the choice should be honoured. Contacted customer service, as per the previous reviews left by others, this company admitted to their mistake but consistently offers a percentage of the refund as a “sincere” apology. I did ask for a product exchange first, for the right colour, as black is a colour i really do not like and the only reason i bought from Petoday was because they had the grey i wanted. But the company told me that the shipping of the new product and shippin of the returning product will be at my expense, again. I had to escalate to paypal and refuse multiple offers of pathetic 10-30% refunds of the price i paid. (Imagine if i had actually purchased more products, dodge a bullet there.) Finally, FINALLY, I received an offer for a full refund, but guess what, the return shipping is NOT covered. I googled estimated rates and it will cost almost as much for my product to be shipped back. Pretty sure the company does not care, they will say “i told you so” because they asked i keep the “wrong” product. In my honest opinion, this is about integrity, not the price of the product. I am thoroughly upset by this experience, and I do not recommend this company to anyone, unless you are willing to risk not receiving the product you paid for. I ended up purchasing a new harness from Amazon because I had wanted a grey harness to match the vest my partner has for work, a shop called Excellent Elite Spanker, they have really good stuff at cheaper prices. I would not trust this company. You can take a chance at your own expense if you wish though.

STAY AWAY FROM PETODAY!… I ordered an item and paid extra for expedited shipping, the tracking info said it’s now in NJ, I should have received the item last week. I’m refusing my order and want a full refund, including what I paid for expedited shipping. I’ve emailed customer service 3 times and never got a response from anyone at Petoday. I reported this business to the BBB and I’m writing this review to warn others about using this website, it’s one of the worst! STAY AWAY FROM PETODAY!