Carvana was the highest quote I… Carvana was the highest quote I received from 5 online companies. They held the quote open for like a week. After I agreed to sell to the car to Carvana, they allowed me to drive it for another week. Showed up on time with check in hand, picked it up and left. Great transaction all around.

PRE ORDER FAILURE Pre ordered a car and then it disappeared with no explanation. No updates or info. Returned money to credit card but no explanation. Help desk was no help - checked all email accounts for missed info but nothing. Waste of time - does not make car buying any easier and definitely not cheaper. So many better deals out there with MUCH BETTER customer service

Seamless + even fun This was a completely seamless experience, and I got more from Carvana than other trade-in offers I received. The drop-off day was easy, and my kids loved watching someone get their delivery from the "vending machine" while we waited. I'd definitely sell to Carvana again.

A great way to sell a vehicle! This is the third car I’ve sold to Carvana and the process is seamless if you follow the instructions. An unpleasant surprise was that we had to pay $590.00 to have the Audi picked up from our home as pickup was free the first two times but since we were unable to drive to Tampa we paid it. Your chat bot Sebastian gave me some concerning text responses the morning of my pickup so I had to call your customer service for clarification. The driver, Marquita, was pleasant and efficient!

Just go to a dealer Customer service was pretty helpful, but there were several times I just gave up on trying to purchase and trade in a car. I’m sure if you just buy a car it would be easy, but god forbid you try to trade a car in. The time allotted doesn’t feel like enough, it asked for several documents that if you have no idea what you’re doing you’re not going to have enough time to get them. The car I’m ordering has gotten delayed several times. It’s been 3 weeks. At the point a dealer ship would have been better.