Great overall, more direct communication when requirements not met. I have used Carvana previously and provided a 5 star review. If everything goes smoothly and all your documents are in order it is an amazing process. However, some of the nuanced requirements are not communicated well by Carvana. Ex. I uploaded all the documents with appropriate dates and received a confirmation pickup schedule. The day of pickup I called to see why no one showed up and they stated my registration expired 60 days from that date….. but with a CA title they wanted an expiration >75 days. This was not communicated until I called and was informed. At this point the offer had expired and I had to register the car again 2 months early, which required a smog check. And then was quoted a lower offer than initial. I wish there was more transparency for all issue, and more of a direct communication versus the end-user having to reach out when deadlines are missed by Carvana. Keri, the team member who picked up the car was pleasant and professional. Did a great job and was very personable. Best part of the experience.

A great way to sell a vehicle! This is the third car I’ve sold to Carvana and the process is seamless if you follow the instructions. An unpleasant surprise was that we had to pay $590.00 to have the Audi picked up from our home as pickup was free the first two times but since we were unable to drive to Tampa we paid it. Your chat bot Sebastian gave me some concerning text responses the morning of my pickup so I had to call your customer service for clarification. The driver, Marquita, was pleasant and efficient!

Easy peasy...always the best prices I have sold four vehicles to and bought one from Carvana. As in the past their purchase price of my vehicles was significantly higher than local dealers and other online buyers. When I sold my most recent vehicle to them I would have purchased from them but they didn't have the vehicle I wanted in stock. Every transaction has been totally drama free.

Simplicity Simplicity- Get your quote on line, fill out some paperwork honestly, arrange pick up. Good communication with the truck driver and everything goes smoothly

Pleasantly Surprised Very pleasantly surprised by how smooth and painless the process was. I sold the car on Friday afternoon and the money was deposited in my checking account on Monday morning, even though Saturday and Sunday are “non-banking” days. I didn’t expect the processing to be that fast. Also, what I was paid for the car was much, much more than any dealer was willing to pay. I would recommend Carvana to anyone interested in selling their vehicle.