the representative was prompt and very courteous the representative was prompt and very courteous.my only problem with Carvana is the huge difficulty seniors have in contacting verbally Carvana. Many of us seniors are not so computer literate and if it wasn't for our children we would be unable to deal with Carvana

Just go to a dealer Customer service was pretty helpful, but there were several times I just gave up on trying to purchase and trade in a car. I’m sure if you just buy a car it would be easy, but god forbid you try to trade a car in. The time allotted doesn’t feel like enough, it asked for several documents that if you have no idea what you’re doing you’re not going to have enough time to get them. The car I’m ordering has gotten delayed several times. It’s been 3 weeks. At the point a dealer ship would have been better.

Totally As Advertised We were told by several people that Carvana would give us the best deal on buying our car. We went online, filled the information required and very quickly was quoted a price, which was higher than all the dealers quoted us. The next day we scheduled to drop our car off at a pickup point, and the following day, the money was in our bank account. I never experienced an easier transaction.

What made our experience great was the… What made our experience great was the convenience Carvana offers for selling our vehicle. We were moving out of the state and had 1 day set aside to sell. The whole process took less than 24 hours. Registering the vehicle on their website took less than an hour. We had an offer within a few minutes. Carvana came right to our door the next day to complete the transaction. We got a great offer from them equal to, maybe even a little more than what we would have gotten if we sold it on another platform. Would highly recommend!

Great overall, more direct communication when requirements not met. I have used Carvana previously and provided a 5 star review. If everything goes smoothly and all your documents are in order it is an amazing process. However, some of the nuanced requirements are not communicated well by Carvana. Ex. I uploaded all the documents with appropriate dates and received a confirmation pickup schedule. The day of pickup I called to see why no one showed up and they stated my registration expired 60 days from that date….. but with a CA title they wanted an expiration >75 days. This was not communicated until I called and was informed. At this point the offer had expired and I had to register the car again 2 months early, which required a smog check. And then was quoted a lower offer than initial. I wish there was more transparency for all issue, and more of a direct communication versus the end-user having to reach out when deadlines are missed by Carvana. Keri, the team member who picked up the car was pleasant and professional. Did a great job and was very personable. Best part of the experience.