10/10 from a busy mom! Honestly, I was nervous to sell a whole car online!! But the process was seamless and smooth and quite easy! I was able to do it from the comfort of my home office and I was given so much more than any dealer within a 50-mile radius. The gentleman that came to my home to get my car explained the process, was professional, and made it very easy! Overall, 10/10!

the representative was prompt and very courteous the representative was prompt and very courteous.my only problem with Carvana is the huge difficulty seniors have in contacting verbally Carvana. Many of us seniors are not so computer literate and if it wasn't for our children we would be unable to deal with Carvana

PRE ORDER FAILURE Pre ordered a car and then it disappeared with no explanation. No updates or info. Returned money to credit card but no explanation. Help desk was no help - checked all email accounts for missed info but nothing. Waste of time - does not make car buying any easier and definitely not cheaper. So many better deals out there with MUCH BETTER customer service

Carvana was the highest quote I… Carvana was the highest quote I received from 5 online companies. They held the quote open for like a week. After I agreed to sell to the car to Carvana, they allowed me to drive it for another week. Showed up on time with check in hand, picked it up and left. Great transaction all around.

A great way to sell a vehicle! This is the third car I’ve sold to Carvana and the process is seamless if you follow the instructions. An unpleasant surprise was that we had to pay $590.00 to have the Audi picked up from our home as pickup was free the first two times but since we were unable to drive to Tampa we paid it. Your chat bot Sebastian gave me some concerning text responses the morning of my pickup so I had to call your customer service for clarification. The driver, Marquita, was pleasant and efficient!