Paul T
GBEasy peasy...always the best prices I have sold four vehicles to and bought one from Carvana. As in the past their purchase price of my vehicles was significantly higher than local dealers and other online buyers. When I sold my most recent vehicle to them I would have purchased from them but they didn't have the vehicle I wanted in stock. Every transaction has been totally drama free.
customer
GBVery generous offer Very generous offer. Easy process from start to finish. Pick up timely and efficient.
Steven O
GBGreat overall, more direct communication when requirements not met. I have used Carvana previously and provided a 5 star review. If everything goes smoothly and all your documents are in order it is an amazing process. However, some of the nuanced requirements are not communicated well by Carvana. Ex. I uploaded all the documents with appropriate dates and received a confirmation pickup schedule. The day of pickup I called to see why no one showed up and they stated my registration expired 60 days from that date….. but with a CA title they wanted an expiration >75 days. This was not communicated until I called and was informed. At this point the offer had expired and I had to register the car again 2 months early, which required a smog check. And then was quoted a lower offer than initial. I wish there was more transparency for all issue, and more of a direct communication versus the end-user having to reach out when deadlines are missed by Carvana. Keri, the team member who picked up the car was pleasant and professional. Did a great job and was very personable. Best part of the experience.
William Parente
GBTotally As Advertised We were told by several people that Carvana would give us the best deal on buying our car. We went online, filled the information required and very quickly was quoted a price, which was higher than all the dealers quoted us. The next day we scheduled to drop our car off at a pickup point, and the following day, the money was in our bank account. I never experienced an easier transaction.
Austin DeCrosta
GBThe process was made easy and expedient… The process was made easy and expedient by the helpful and agreeable staff. I received, what I see to be, slightly above market price for my vehicle. No wait time, bargaining, dragged out inspection, or frivolous paperwork. Direct deposit within 2 days. Great experience.