Very generous offer Very generous offer. Easy process from start to finish. Pick up timely and efficient.

the representative was prompt and very courteous the representative was prompt and very courteous.my only problem with Carvana is the huge difficulty seniors have in contacting verbally Carvana. Many of us seniors are not so computer literate and if it wasn't for our children we would be unable to deal with Carvana

Just go to a dealer Customer service was pretty helpful, but there were several times I just gave up on trying to purchase and trade in a car. I’m sure if you just buy a car it would be easy, but god forbid you try to trade a car in. The time allotted doesn’t feel like enough, it asked for several documents that if you have no idea what you’re doing you’re not going to have enough time to get them. The car I’m ordering has gotten delayed several times. It’s been 3 weeks. At the point a dealer ship would have been better.

This was the absolute worst experience… This was the absolute worst experience I have ever had dealing with any company for any reason. I was on my way to pick up my vehicle over 100 miles away when they sent me an email saying the transaction had been canceled. They gave no reason and just 12 hours prior, had sent me verification that everything was verified and I was ready to pick up my car. There had been many bumps along the way, and several phone calls to overseas lands to speak to questionable customer representatives with a poor grasp of the English language. It took them forever to return my down payment. Overall, just a horrible experience I cannot recommend them enough.

Seamless + even fun This was a completely seamless experience, and I got more from Carvana than other trade-in offers I received. The drop-off day was easy, and my kids loved watching someone get their delivery from the "vending machine" while we waited. I'd definitely sell to Carvana again.