Absolutely fantastic other than the… Absolutely fantastic other than the fact that the offer changed by $400 from when I first checked - the original amount was not honored. It was one of the reasons I decided not to purchase my next car through Carvana

Seamless + even fun This was a completely seamless experience, and I got more from Carvana than other trade-in offers I received. The drop-off day was easy, and my kids loved watching someone get their delivery from the "vending machine" while we waited. I'd definitely sell to Carvana again.

the representative was prompt and very courteous the representative was prompt and very courteous.my only problem with Carvana is the huge difficulty seniors have in contacting verbally Carvana. Many of us seniors are not so computer literate and if it wasn't for our children we would be unable to deal with Carvana

Carvana was the highest quote I… Carvana was the highest quote I received from 5 online companies. They held the quote open for like a week. After I agreed to sell to the car to Carvana, they allowed me to drive it for another week. Showed up on time with check in hand, picked it up and left. Great transaction all around.

PRE ORDER FAILURE Pre ordered a car and then it disappeared with no explanation. No updates or info. Returned money to credit card but no explanation. Help desk was no help - checked all email accounts for missed info but nothing. Waste of time - does not make car buying any easier and definitely not cheaper. So many better deals out there with MUCH BETTER customer service