Very easy, Best offer from any app. Their offer for my vehicle was thousands above other dealership/app offers and the process was very streamlined & painless. They picked up my vehicle at my home for a very reasonable, small fee ($40) and had my payment processed very quickly via ACH. This was my first time selling with Carvana, but I was very pleased with how easy it was.

This was the absolute worst experience… This was the absolute worst experience I have ever had dealing with any company for any reason. I was on my way to pick up my vehicle over 100 miles away when they sent me an email saying the transaction had been canceled. They gave no reason and just 12 hours prior, had sent me verification that everything was verified and I was ready to pick up my car. There had been many bumps along the way, and several phone calls to overseas lands to speak to questionable customer representatives with a poor grasp of the English language. It took them forever to return my down payment. Overall, just a horrible experience I cannot recommend them enough.

the representative was prompt and very courteous the representative was prompt and very courteous.my only problem with Carvana is the huge difficulty seniors have in contacting verbally Carvana. Many of us seniors are not so computer literate and if it wasn't for our children we would be unable to deal with Carvana

Honest Price, Fair Deal, Great Technology I tried the dealership where I purchased the car. They knew the car better than anyone since all regular maintenance and recalls over the past 10 years were done there. But I had to bring it in (it had been in ten days before) for inspection. Which meant anxiety, as they played around with the pricing. Carvana asked a few important questions at its website like title, liens, mileage, mechanical condition (my estimate) and exterior condition. All fair and easily answered. Then - boom - back came a price which I knew from Kelley Blue Book and Edmonds was fair and reasonable. I accepted. The pickup was even smoother. The Carvana representative arrived at the appointed hour at my home and did the check-list diagnostic while I watched, and presented me the check at the agreed price, with a few words of good advice. Carvana, once it had the documentation in hand notified me by email that the purchase was accepted by Carvana and I knew I could negotiate the check.

PRE ORDER FAILURE Pre ordered a car and then it disappeared with no explanation. No updates or info. Returned money to credit card but no explanation. Help desk was no help - checked all email accounts for missed info but nothing. Waste of time - does not make car buying any easier and definitely not cheaper. So many better deals out there with MUCH BETTER customer service