Absolutely fantastic other than the… Absolutely fantastic other than the fact that the offer changed by $400 from when I first checked - the original amount was not honored. It was one of the reasons I decided not to purchase my next car through Carvana

PRE ORDER FAILURE Pre ordered a car and then it disappeared with no explanation. No updates or info. Returned money to credit card but no explanation. Help desk was no help - checked all email accounts for missed info but nothing. Waste of time - does not make car buying any easier and definitely not cheaper. So many better deals out there with MUCH BETTER customer service

Honest Price, Fair Deal, Great Technology I tried the dealership where I purchased the car. They knew the car better than anyone since all regular maintenance and recalls over the past 10 years were done there. But I had to bring it in (it had been in ten days before) for inspection. Which meant anxiety, as they played around with the pricing. Carvana asked a few important questions at its website like title, liens, mileage, mechanical condition (my estimate) and exterior condition. All fair and easily answered. Then - boom - back came a price which I knew from Kelley Blue Book and Edmonds was fair and reasonable. I accepted. The pickup was even smoother. The Carvana representative arrived at the appointed hour at my home and did the check-list diagnostic while I watched, and presented me the check at the agreed price, with a few words of good advice. Carvana, once it had the documentation in hand notified me by email that the purchase was accepted by Carvana and I knew I could negotiate the check.

Great overall, more direct communication when requirements not met. I have used Carvana previously and provided a 5 star review. If everything goes smoothly and all your documents are in order it is an amazing process. However, some of the nuanced requirements are not communicated well by Carvana. Ex. I uploaded all the documents with appropriate dates and received a confirmation pickup schedule. The day of pickup I called to see why no one showed up and they stated my registration expired 60 days from that date….. but with a CA title they wanted an expiration >75 days. This was not communicated until I called and was informed. At this point the offer had expired and I had to register the car again 2 months early, which required a smog check. And then was quoted a lower offer than initial. I wish there was more transparency for all issue, and more of a direct communication versus the end-user having to reach out when deadlines are missed by Carvana. Keri, the team member who picked up the car was pleasant and professional. Did a great job and was very personable. Best part of the experience.

Very generous offer Very generous offer. Easy process from start to finish. Pick up timely and efficient.