Pleasantly Surprised Very pleasantly surprised by how smooth and painless the process was. I sold the car on Friday afternoon and the money was deposited in my checking account on Monday morning, even though Saturday and Sunday are “non-banking” days. I didn’t expect the processing to be that fast. Also, what I was paid for the car was much, much more than any dealer was willing to pay. I would recommend Carvana to anyone interested in selling their vehicle.

The process was made easy and expedient… The process was made easy and expedient by the helpful and agreeable staff. I received, what I see to be, slightly above market price for my vehicle. No wait time, bargaining, dragged out inspection, or frivolous paperwork. Direct deposit within 2 days. Great experience.

Just go to a dealer Customer service was pretty helpful, but there were several times I just gave up on trying to purchase and trade in a car. I’m sure if you just buy a car it would be easy, but god forbid you try to trade a car in. The time allotted doesn’t feel like enough, it asked for several documents that if you have no idea what you’re doing you’re not going to have enough time to get them. The car I’m ordering has gotten delayed several times. It’s been 3 weeks. At the point a dealer ship would have been better.

PRE ORDER FAILURE Pre ordered a car and then it disappeared with no explanation. No updates or info. Returned money to credit card but no explanation. Help desk was no help - checked all email accounts for missed info but nothing. Waste of time - does not make car buying any easier and definitely not cheaper. So many better deals out there with MUCH BETTER customer service

Very easy, Best offer from any app. Their offer for my vehicle was thousands above other dealership/app offers and the process was very streamlined & painless. They picked up my vehicle at my home for a very reasonable, small fee ($40) and had my payment processed very quickly via ACH. This was my first time selling with Carvana, but I was very pleased with how easy it was.