Shady Company, no response Tried to purchase hooked on phonics for my 4 year old, and my order was rejected. Apparently, I had signed up with their sister company, early moments, and "contested" their subscription. After going back through my emails, I found an email from 2019 asking how I can cancel my subscription. I received a response that it was canceled and no concerns or issues were presented in that email. I don't quite understand the issue nor do I understand why I can't purchase hooked on phonics. The person in the email did not mention any issues with me canceling. That was 4 years ago so I don't recall this company at all. I'm assuming I tried a free trial, and it was not the right fit for my then 4 month old. Either way, I contacted hooked on phonics right away for additional details. Over a month later, still no response.

I really like this program but… I really like this program but sometimes it gets stuck and all the letters or words are jumbled up on top of each other and it often freezes. I was advised that downloading the lesson first would help. My child has fun reading the books that mirror the lessons and I think it has improved his confidence.

My kids are not interested My kids are not interested. It’s not very interactive. It keeps repeating the same pattern. I also tried to cancel it, it shows inactive and I was still charged. Anyhow, I went in again and see, it is active in different access and when I try to cancel it, it says you signed up through the app blah blah, which I tried looking in all places there isn’t any subscription. So this isn’t a simple cancel anytime. Just so you know, it’s more of a headache than a help.

We have been using this program for… We have been using this program for several months and unfortunately there has not been any change. My daughter is still struggling just as much as she was when we began. If your child has even a little bit of a struggle with phonics I don't believe I would recommend this program.

Your product has improved my… Your product has improved my granddaughters ability to read however she stills needs extra help. We will continue using your product in conjunction with any special help she receives from school. Thank you