Expensive You guys are Expensive ! Customer Service is just normal

Kelley Transit has always been pretty good! Kelley Transit has always been pretty good to our robotics team. They are priced right for our robotics team. Our biggest complaint is that the WIFI has never worked on our 3 trips that we took this competition season. This was first time being offered WIFI and were excited but disappointed each time. I stopped complaining this last trip. The interior of the bus (mainly the seat headrests are starting to deteriorate at back of the bus). It is time to either upgrade the seats, have reliable WIFI or get another bus. Our Driver for the second leg of the trip (after driver swap) was fantastic and would recommend MOMO (his nickname) to everyone. He worked with us very well within DOT guideline hours and was very accommodating. Don't get me wrong Kelley is a good company but needs to improve it's buses to compete with other companies out there.

Very professional and efficient Great experience with Kelley Transit. Our company manages multiple events around the country and therefore we book motor coaches on a regular basis. The experience with Kelley Transit has been positive from start to finish. Quick to provide estimates and answer questions, competitive pricing, organized and efficient contracting process and nice vehicles. I couldn't ask for more. I've already booked another charter with them in May.

Kelley Transit has become like family with the care the took helping us get to our family reunion! Kelley transit has provided us exceptional service from booking, rates, payments for our family reunion for the last 2 years. The team has become like family to all 45 of us traveling south with the great service we have received. Our drivers have been great safely getting us to our destination with a comfortable ride. I highly recommend Kelley to all they have made doing business with a huge group an ease. Thank you Kelley Transit from the Jernigan Family!!

The bus had a weak battery which had to… The bus had a weak battery which had to be known before sending the bus to pick us up. There was smoke coming from the vents in between the windows. The bus driver was late picking us back up. There was a leak in the roof of the bus which caused water to seep into the cabin. The bus battery died while at a rest stop which caused us to be stuck there for 3-4 hours until the issue was resolved which in turn caused me to miss work. The overall experience was horrible. I would never book a charter with them ever again!!!