New Watch Straps - Seiko Velatura I bought watch parts from EwatchParts and had a great experience. Their parts are top-notch, durable, and fit my watch perfectly. When I received the wrong strap, they quickly fixed the problem, apologizing and sending the correct strap without any additional charge. It arrived in perfect condition. I recommend EwatchParts for high-quality watch components. Thanks for the excellent service!

Excellent Product and Customer Service Purchased a $1500 diamond bezel from them and it was gorgeous. Retail stores were asking upwards of $4000. Great product, fast shipping and awesome communications. Had replies within 30minutes during business hours. Checked out there ebay store too and they have over 30,000+ positive feedback. So they are reputable, must of been just one of those customers "wes". Companies do make mistakes.

Ordered a part that was defective Ordered a part that was defective. In my communications, they suggested some basic steps, which any person would have tried. In the long run, I returned the movement for a replacement, which they promptly sent. The replacement part was in fine shape. Had their email correspondence been more appropriate, I would have rated them 5 stars.

Incompetent shipping, unfriendly and unhelpful customer service *Update since posting this review they have replied blaming me for putting my wrong address. The arrogance and rudeness is unbelievable. I put the correct address if they bothered to check the original invoice they will see my unit number which THEY excluded from the shipping address. Outrageous customer service. Also they stated again shipping takes up to 45 days even though I’ve repeatedly stated it was way over that time BECAUSE they messed up the address. Incompetent shipping, item took 2 months to arrive. Why? Because they didn't enter my full address on the shipping manifest which I provided when I ordered. Unfriendly and unhelpful customer service. When I contacted them after 50+ days of waiting they said "due to covid many packages are delayed so allow upto the full 45 days" I clearly stated I had waited 50+ days and in 2024 it's ridiculous they are still blaming covid for delays. In the end after 2 months of waiting my local postal company reached out to say the address they put down was incomplete. The item is correct but unforgivable mistake with the address and generic reply to my follow up email.

Absolute garbage products and service Ordered a bezel insert for a Rolex 16610. The insert does not fit at all. It was no problem removing and installing the original insert but somehow they claimed that it was «impossibel» that the the replacement didn’t fit. Zero refund. Recommend you stay clear Edit: an original and genuine 16610, not a replica as implied by the seller in his comment below