Still don't have a sale Still don't have a sale. Not even one prospect.

Purchased 2015 Subaru in 5/2021 and in… Purchased 2015 Subaru in 5/2021 and in June (one month later) the check engine light came on. Called the dealer (Salton motors in Alpharetta, GA) and they advised the SureSale inspector Eric Sherrod inspected the car with 170 point inspection. Reviewed the provided report on the car and everything showed in good working order with no error codes on the computer. Went to AutoZone to have them check the check engine code - showed P0300 - Random - Multiple Misfire Detected - Called the Dealer back and they recommended the Subaru Dealer (Subaru of Kennesaw). Took my car to them and explained we had a SureSale 5mth warranty and they would work with them to get our car fixed. Took 2 to 3 weeks to get the adjuster from SureSale to communicate with the Service Rep (Lucy)... The warranty has some exclusions on the policy, like pre-existing issues, but ours was not. We had no check engine light at purchase, then month later we do. Also the 170 point inspection said all shocks/struts, alternator, AC, belts and all bushings were in good standing. THEY WERE WRONG... the dealership found over $5500 worth of issues (bad AC Compressor, Spark Plugs, Spark Plug Wires, All Bushings, All Struts, AC/Alternator belt, Alternator, light bulbs in all lights (exterior), fluids never changed and many more items...) that should have been found in this "inspection" that was completed on this car to give it the "Certified SureSale Warranty". The adjuster for SureSale denied all the items?!?!? I cannot understand how they make this decision, as the issues were to be in good standing (per their report) and after inspection by the dealer they are serious issues. Confirmed with local dealer (Salton Motors) they do not inspect the cars - only SureSale does. Called SureSale and spoke to Richard (supervisor, refused to provide his last name) and he stated that the dealer has to complete the inspection and that SureSale doesn't inspect the cars - HOW CAN THEY GIVE A WARRANTY IF NO ONE IS DOING AN ACTUAL INSPECTION?!?!? Someone is lying and my gut is telling me its SureSale! Now I am out $5,500 for items that should have been corrected/fixed before it was given this warranty and false since of security that we would be taken care of. SureSale is one of the most deceptive, deceitful, sneaky, misleading, unreliable, scheming, phony and fraudulent companies I have ever dealt with. They don't want to help you and not sure how they ever would. This was the worst experience and I would NEVER recommend this TERRIBLE company!!

So far i have worked 2 inspections and… So far i have worked 2 inspections and was paid promptly the following Monday. It's very helpful being able to effectively communicate with the company owner and having all of my questions answered with very little delay.

Hard to reach anyone at your company Hard to reach anyone at your company. I never get a warm body to answer the phone. I leave voicemails messages and get no reply. Vin number on the site is incorrect. Because the vin number is incorrect, the whole description of the truck is incorrect. You could look at the inspection of the truck and see that the description is all wrong.

SureSale provided an excellent… SureSale provided an excellent service... a 125 point inspection report and 5 month 5000 mile warranty. Will use again. Thanks!