It’s false advertising It’s false advertising They say you can have a trial period of 7 days for x amount and do as many searches as you want during that time period. But in reality they don’t provide any useful information unless you go to a premium package and honestly they said there were 58 files on my search subject but I doubt I would get any of that information even if I did pay the premium price Also make sure to cancel right away or they automatically charge your account

When l called the customer service When l called the customer service, the phone was picked up right on time no waiting on the line. My reason for calling was granted. The conversation professional and respectful.

Fast response, problem solution Fast response and quick problem solved with no hassle

I got refunded for my last subscription… I got refunded for my last subscription charge. He kept a cool head and wanted no smoke lmao. Im not happy that all customer service people [including myself] in life are told to explain the policy states why we are charged for a subscription. But you need to change your policy to reflect last customer usage. [Retail credit cards] DO do that and will reimburse you. It sucks customers have to be stressed out and become "agressive or angry or unsatisfied" just to get compliance with a refund. Do better. I understand if someone has used it within 30 days but i accidentally allowed the subscription. It was an accident.

It was very easy to use It was very easy to use. Very helpful for what I was looking for. Thank you!