Jeremiah Turco
GBMost of my dealings with Discount… Most of my dealings with Discount Dumpster were very good. Only have one issue... when I asked for a call back I could only get text messages. I know that I actual phone call would have allowed us to have better communication.
Steve Paolucci
GBSimilar to another review - great...until they weren't. Similar to another review, had a vastly different experience recently from a previous experience... 2 yrs ago it was great - this time I tried to cancel a delivery the same day I ordered due to an unforeseen issue and ended up getting charged a $210 fee. The sales person stated "I go home at 3pm so I didnt see or hear your phone call, text and email" that was sent between 3:30pm and 4pm the day before the delivery was originally scheduled. (same day I placed the order...) this was the contact information and email I was directed to use with the contract and calls. Their contract even states that their business hours are 7am to 5pm, but they refused to remove the fee. On top of that, the sales person texted me the following morning at 6am stated he had are received the messages and would make sure the delivery was cancelled. At 9am the delivery shows up with the dumpster which was supposed to be cancelled so we told them to take it back since we had cancelled. The driver admitted that they had "communication issues" and did not get a message. Long story short, I had documentation of all the above and they still refused to remove the fee. Not a client friendly business! beware!
Greg Fanger
GBThis company knows what customer… This company knows what customer service is all about. We just sold our construction company that we had for 41 years and we've worked with thousands of contractors. Jason is trustworthy, professional and friendly. I didn't pick his company because they happened to be the least expensive, it was his reputation of being dependable.
Berthoud, CO Homeowner
GBGreat service at a fair price Your customer service agent (Ross) was polite, knowledgeable, and eager to help with the needs of my particular situation. Drop off was prompt and the driver was skilled and respectful of the property. Pickup was also prompt and within the promised appointment time (as was the delivery). I can see why my neighbor recommended you when asked about his rental from you folks earlier. All in all, a pleasant. professional experience. I would gladly recommend you to others. Thanks!!!
Renee
GBA+ all around! We had the pleasure of working with… We had the pleasure of working with Jason to rent a dumpster recently. Jason was professional, thorough, and efficient in all of our interactions. He was true to his word with the dumpster showing up on the day promised and in good, clean condition. The driver who dropped off and picked up the dumpster was also friendly and customer-service oriented. The final charges were as promised. Overall, a very positive experience. I would highly recommend Discount Dumpster to others. Thank you!