You had the product I wanted in stock You had the product I wanted in stock. The price seemed fair, and your platform is easy to use.

Lens Coatings are considered Prescription Website states that prescription glasses must be canceled within 3 hours of purchase. There is no policy stated for non-prescription cancellations; however, the customer service rep, who loudly talked over me, stated that it is clearly stated on the website that applying coating to lens is the equivalent of a rx order and cannot be canceled. So, unless you buy frames with clear plastic lenses with no rx and no coating (which have no purpose), in truth, NONE of the glasses can be canceled after 3 hours.

The first time I called in The first time I called in, a very helpful gentleman had assisted me. Although it did not result in a sale at that time, the A+ customer service I received led me to come back to purchase the same pair of frames I initially called about. I talked to another person today whom was helpful too when I was checking out.

Great prices Great prices, large selection and easy to use website.

Professional and patient Professional, patient help in choosing the right lenses and frames. The frames arrived in ONE day for me to try on, with a prepaid return label to get them back to EyeSpecs quickly. I'm enchanted!