Excellent Customer Service and Quality Product I purchased a Kitbrix bag via Amazon two years ago for my daily crossfit routine, and it has been my faithful companion ever since. Recently, however, the zipper on the bag gave out, causing me some concern. Thankfully, the exceptional customer service at Kitbrix quickly turned my worry into satisfaction. Upon reaching out to them and providing some necessary details, I was pleasantly surprised by the prompt and friendly assistance I received. The customer service representative was attentive, understanding, and efficient in handling my issue. Without hesitation, they arranged for a replacement bag to be sent to me. Receiving the new bag was a delight, and I couldn't be happier with the outcome. Not only did Kitbrix resolve my problem swiftly, but they also did so with a level of care and professionalism that exceeded my expectations. I highly recommend Kitbrix to anyone in search of quality products backed by exceptional customer service. Thank you, Kitbrix, for your outstanding support and for standing behind your products. You've earned a loyal customer in me.

Just a pleasure to deal with I called customer service to ask all sorts of questions particularly about sizing - so helpful, personable and went way beyond what you would expect. consequently when my things arrived they were a perfect fit. Everything that I had was really good quality and competitively priced

Unhelpful company The bag looks good. You are unable to carry it as a rucksack as it only comes with 1 strap. I have contacted the company to ask about obtaining 2nd strap, which with a bad that cost you £100 does not seem unreasonable. They came back with the most unhelpful answerof simple: "NO, you need to buy another bag!!" However, wneh my boyfriend contacted them they sold hom a strap. But not without arguing. It is dissapointing that one must go and argue to obtain something, while if you are just a regular customer, all you hear is an unhelpful NO.

Kitbrix bags are fantastic Kitbrix bags are fantastic. Hard wearing, very durable and spacious. They can be used for various sport disciplines, and even as a weekend travel bag. I use one of my (2) bags as my daily work kitbag (I work for the Ambulance Service) and I can fit in everything I need for a shift (jacket, drinks bottle, flask, packed lunch, stethoscope and a few refrence books and other daily essentials for my role). The kitbrix company themselves are fantastic to deal with. I personally have received absoloutly fantastic customer service from Dawn. 👍 Would highly recommend kitbrix as a company, and would recommend purchasing from them. 5 🌟 all round.

Ordering a second bag … Ordering a second bag in a different colour withe the advertised discount was not straightforward took several attempts to prove to myself discount had been applied. Which is mentioned right at the start and right at the very end but not in between. Could be made clearer sooner.