Good product that arrived speedily -

Unhelpful company The bag looks good. You are unable to carry it as a rucksack as it only comes with 1 strap. I have contacted the company to ask about obtaining 2nd strap, which with a bad that cost you £100 does not seem unreasonable. They came back with the most unhelpful answerof simple: "NO, you need to buy another bag!!" However, wneh my boyfriend contacted them they sold hom a strap. But not without arguing. It is dissapointing that one must go and argue to obtain something, while if you are just a regular customer, all you hear is an unhelpful NO.

I received this as a new member… I received this as a new member incentive for British Cycling, and I am very happy with it. Some have mentioned that it could do with being fluorescent/reflective, but this really only relevant if you are using it for cycling. I like that it's black. It's waterproof, roomy, and comfortable. Delivery was problem free as well :)

POKIT Bag - Awesome I received a POKIT from KITBRIX a couple of months ago and it is awesome. Moreover, I had a minor quality issue with the velcro. I spoke with KITBRIX and within a few days I had a replacement. The customer service was truly outstanding and I would strongly recommend the company. Cracking kit and exceptional post sales support - what more can you ask for?

Excellent Customer Service and Quality Product I purchased a Kitbrix bag via Amazon two years ago for my daily crossfit routine, and it has been my faithful companion ever since. Recently, however, the zipper on the bag gave out, causing me some concern. Thankfully, the exceptional customer service at Kitbrix quickly turned my worry into satisfaction. Upon reaching out to them and providing some necessary details, I was pleasantly surprised by the prompt and friendly assistance I received. The customer service representative was attentive, understanding, and efficient in handling my issue. Without hesitation, they arranged for a replacement bag to be sent to me. Receiving the new bag was a delight, and I couldn't be happier with the outcome. Not only did Kitbrix resolve my problem swiftly, but they also did so with a level of care and professionalism that exceeded my expectations. I highly recommend Kitbrix to anyone in search of quality products backed by exceptional customer service. Thank you, Kitbrix, for your outstanding support and for standing behind your products. You've earned a loyal customer in me.