Will NOT be ordering from this company again With Christmas and my daughter's birthday coming up, I decided to order a Wrangler tote and purse that she wanted. Why I opted to order from Montana West as opposed to Amazon, Cavender's or another tried and true website is beyond me! Anyway, I found what I was looking for on the site and placed the order. I did not realize until I received the WRONG color that the picture on the order submission confirmation was not what I thought I ordered (not even close!), although the description including color, was correct. I chalked this up to my own oversight. Since there was no shipping label, invoice or any other documentation included in the package I called to find out how to return/exchange for the color I wanted. When I found out their return policy and process is absolutely ridiculous I decided I'd just keep the item and resell it on FB marketplace, Poshmark, or Ebay. By this time the color I wanted was no longer available from other merchants, so I placed another order with Montana West (I know, what was I thinking?!?). I was diligent and made sure the picture in the order submission was correct, as well as the description, etc. This time the items were received in two different packages. The first one to arrive was, guess what..., the wrong color!! At least this time it was kind of close. The last package to be received (a week or so later) was the only one that was actually the item I ordered! Lessons learned the hard way. Learn from my experience and save yourself some grief, frustration, etc. - Don't order from Montana West!

Absolutely LOVE working with this… Absolutely LOVE working with this company! It's been years, after years of loving Montana West items. So, when we decided to open up a brick & mortar store, Montana West items were on the top of the list to try to set up a wholesale account. And we did! Customers love how the handbags "fit" them and they also love the pockets! That's in addition to the many styles, colors, and shapes. We have many happy, repeat customers. Based on web pictures or descriptions there have been times I've wondered if I should order it, but I've always been amazed when I do hold it in my hands. Products offered are very nice and the selection is so big, it's sometimes hard choosing favorites among them; handbags, sandals, boots, accessories, sunglasses, sale items, etc. It's not very often, (maybe twice) and I always take the customer's word, but when an item hasn't been as perfect as it should be, Montana West has always gone over and above to help me as a retailer. This reflects a company that cares. Period. They stand behind not only their products but for us, as retailers. It helps me to provide the best for my customers. Respect & honesty are important to me. I am able to tell my customers if anything goes wrong or isn't right to bring it back and we'll take care of it. All I need to do is just take pictures of the item, give a detailed explanation, and submit in the area on their website and in no time the issue is resolved. We have been buying from them now for a few years with a short break in between. We are still very happy. and so are our customers. Items ship quickly and while on occasion the packaging might be better, overall it's Montana West USA is one of my favorites to place an order. So much so, if I could the store would be filled with nothing but Montana West USA products! From ordering, website, phone conversations, to any other business transaction, Montana West USA has always shown respect for my business through their interactions and great products. Definitely a 5 star company! I was shocked there were no other reviews.

Received a wallet from this company for… Received a wallet from this company for my birthday. I’ve had it a total of 11 days and it’s falling apart. The card holders are too small and rip when you try to get cards in or out. The outside was made to look like leather but it’s plastic and starting to peel on all the corners.

Never order there from Canada Never order there from Canada, as they will charge you a big USD shipping fee then you'll later have the surprise of beeing billed again by the transporter for "international custom fees" without any warning. So your product will cost you twice as expected, AFTER the transaction is completed. They simply cash out the USD shipping fees and let you pay again for it and wash their hands. No help was received from the company, they'll wish you luck paying your fees.

Sent wrong color Sent wrong color. I returned for an exchange at shipping charge of $11.80. They received on August 21. They refuse to give me a re-ship date and further NEVER answer their phone. Is this company a scam? I either want my purse or my money back. Terrible customer service.