Elegance and personal First the products are all so elegant, sophisticated, beautiful and unique, but in addition, customer service was phenomenal. I placed an order for a gift for my daughter for her wedding and used a credit card by mistake that she has access to from when she was younger. I thought I shouldn’t have used that card so that she doesn’t come across the purchase. I reached out to customer service to see if I could change the payment type, and they responded immediately, took action to see what could be done and gave instructions…. THEN they followed up to let me know the new payment for the order was all set. All of this was immediate action and offered so pleasantly. Truly a great experience not to mention the beautiful earrings that are exactly what I was looking for!!!

Got burned by customer support I’ve been a customer for a few years and they have great products however I got burned by customer support and I can’t shop there anymore. Tl;dr you won’t get your money back or a replacement order if anything goes wrong with shipping. I placed an order in mid Feb and it was shipped out promptly. The issue is even though the package was marked as delivered at Feb 20 at 5:15pm, it was not actually there - I checked at 5:30pm. I double checked the next morning and again, the package wasn’t there. I then flew out of town for vacation. Upon returning from my trip, I TRIPLE checked and again. Not there. So I reached out to their customer support. To say the least, they were not very helpful and did not show much empathy. I explained my situation and they sent me a generic response to wait 3-4 days. I already did that! I asked for a replacement order, alternatively a refund. They denied both. I opened a dispute with my credit card company and they lied in their argument. They put the blame on me going on vacation and then not being able to locate the package upon my return. This doesn’t make sense. If it was actually delivered the day before I left town, then I would have received it. For context, I work from home so I keep a close eye on any expected packages. My complex also locks and secures each unit’s mailbox. Meaning if the package was actually delivered to my mailbox, then it would be there. Net net, I never got my package and I can’t get my money back. Shop at your own risk because apparently as a consumer you’re now responsible for the mistakes that a courier that the merchant picks makes.

Penelope was a great help with my… Penelope was a great help with my latest purchase! I misread my birthday gift coupon but she still helped me sort it out and gave me free shipping. I received my purchase about a week after I ordered and it came in perfect condition. I'm excited to wear my new jewelry!

Wonderful customer seevice The customer service was outstanding. I accidentally ordered the wrong bracelet for my son’s wedding. They shipped the correct one super fast and gave me a store credit immediately. I preferred refund since I had already bought the correct one. It was handled promptly and nicely. They also add a handwritten card with your name on it with a heart in the package. I will definitely be ordering from them again.❤️

Outstanding Company I received my first order from Olive and Piper yesterday. The pieces are beautiful and of excellent quality. The on-line ordering was simple and straightforward. My order arrived within a week. The communication from the company was timely and personal.