Ultimatum bag - love it! I received my Ultimatum bag a few weeks ago! It’s beautiful and very well made. You can totally tell it’s very high quality and how all the details were thought through! Tefors was also very transparent during the process and communicated consistently. I’d definitely recommend them and would buy from them again.

I ordered the Ultimatum product I ordered the Ultimatum product, and it looked great. But due to my stature (I'm short) it wasn't fully suitable for my needs. However, the professional way in which John and the Tefors Team have handled my issue and provided a suitable solution is something I greatly value. I will not hesitate to comment to friends and associates on my positive experience in dealing with the company and will positively recommend their products and business.

WARNING!!!! WARNING! The freight cost to return the bag is $400 from the USA to China! I did not like the bag and requested via email to return it. I learned that I was responsible for the freight cost, which is listed on their website as well. What they do not list on their website is the freight is $400 from the USA back to them in China. I sent them an image of the freight costs and asked for a USA return address. Their response is, sorry. They did offer a possible 50% discount if I completed a survey in 6-12 months.

Poor quality bag/ a sale as opposed to support team I was initially very happy with the ultimate bag I purchased, as all the promised functionalities were covered. After a few weeks, both the hook connecting the strap to the bag, and the elasticated strap enabling to attach the bag to a small suit case broke. Later, came the turn of the main zip, rendering the bag unusable. Still under the guarantee period, I contacted the support team which gave me two options but suggested I buy a new bag for only 109€ instead of sending the bag back to Asia and having it repaired which they believed would the most expensive option.

Unserious company Warning for this company. You pay but dont recieve any goods or even a response from customer service for many years. I backed this company by kickstarter 2021-04-05 and have send many questions where my shoes are since then. In 2024 i was offered store credits since they dont produce the two pair of shoes I ordered anymore. With the credits I could order one pair of shoes with less quality then I ordered and one pen. Not satisfied.