No delivery, refusing to reship I ordered Nov 22, my order never arrived in Mexico. 7 weeks later, I requested my order to be reshipped to a US address. They first agreed, but then cancelled the reshipment because the original order showed a failed delivery. My address was correct and they admitted they were having issues with their shipments to Mexico and no longer offer it. Nothing on the tracking indicates where the package is and they are expecting me to go on a wild goose chase 2 months after purchase? Absolutely horrendous. They could have easily fixed this situation. Now I have to dispute the charge and warn others that they do not care whether you get your order or not. I ordered over $100 worth as they were meant to be Christmas gifts. Overall an extremely disappointing experience and I would never order again. Edit in reply to Pony-o reply: The tracking I was given for the reshipment to the US address still says acceptance pending (as of this moment) and has not updated since jan 8. I have been not been given any new tracking number. I was however told that that reshipment was cancelled because of the delivery attempts in Mexico. The tracking for the Mexico address does NOT says anything about it being available for pickup. Also there is a lobby that receives all packages and always has someone there. Always. So unless you can provide me the address where this package apparently is waiting for pickup, I don't even know where to check.

My favorite thing about this company is… My favorite thing about this company is how versatile their products are. They are great for any hair type! Whether you have long, short, thick, or thing hair. There is definitely something for everyone. I also love how their products come in so many different colors :)

I love the look Pony O gives my hair! I kept seeing Pony O ads on my social media and have been wanting to upgrade my updo look. Pony O was affordable and they sent tutorial video via text and sent an instruction card with my order. It was great because it made my first time using Pony O very user friendly! It is so comfortable, a much better alternative to elastic bands. I love the product and will be ordering more for myself and my daughters, definitely recommend!

They only work if you are sedentary ! I ordered two of these on the promise that they held hair and didn’t slip out like traditional hair ties. I secured them properly as per the instructions, went for a run twice and they kept sliding out, so had to stop my runs several times to re-do my hair! So annoying! Then, eventually, they were hanging off the ends of my hair and I lost them both - on two separate runs. So, absolutely pointless purchases as they are lying in the gutter somewhere! The product descriptions / selling patter should really state that they hold hair ONLY if you do not move much! These are NOT suitable for exercise!

Shipping cost too high I finally got the product, and it’s good for thin hair so I’m happy with it. But, the shipping cost, especially to Norway, is way too high! I ended up paying a total of $70 for products worth $45. All because of the additional taxes and fees on the Norwegian border! It’s way too expensive for us, too bad because the product itself is good…