Happy Customer I needed a backpack quickly. I ordered the backpack so easily. The tracking information was relayed to me along with a very timely delivery of merchandise. No hidden fees and I referred others that needed this particular backpack to your company. Thank you, J Wright

I was extremely disappointed with customer service return I was extremely disappointed with starting a return. I was told several times the package was torn and I would only receive 60% refund. When I explained the plastic package was not a zip lock bag but a plastic bag that needed to be torn to open it was said again the bag was torn. I once again asked what zip lock bag are you referring to I received no response but was told to return in the zip lock bag. How do you open a completely sealed bag without tearing the bag to get to what is inside. If you want the product returned back in a sealed bag you should provide a package that opens and closes

I was excited to receive my Mier… I was excited to receive my Mier waterproof backpack. I am certain the material is waterproof but I was very disappointed to see that the absolute cheapest plastic clips on the market were used to clip the roll top down. These clips (3) play an intrachol part in securing the bag that keeps the water out of the opening of the bag. I am already looking for replacement clips of a higher quality because I KNOW they will break soon just from normal use of opening and closing the bag. Mier, you completely missed the mark. These bags are for more active people who find themselves outdoors, in the elements more often. I've seen more sturdy clips on toddler toys. Too bad ...the bags seem to be constructed pretty well otherwise. SS

No brainer This bag is so unbelievably durable, versatile, and it looks kickass. I've been using it to deliver food for doordash on my bike and also for my own personal grocery shopping. Plenty of storage and excellent insulation. Super glad I found it. Thank you!

Delightfully surprised all around I’m a world of lame customer service was unexpectedly surprised and delighted! Ordered a cooler bag, took longer than expected but Bill in customer service took excellent care of me. The bag was from an older model a few years ago so it was a bit different but actually much better! With extra protection padding and more functional pockets… Overall very pleased <3