Awful logistics and operations 5 days in today since I passed my order and item has still not shipped out. They create a UPS label and let your shipment rot in their warehouse. Then nothing happens. Don't trust them, their operations and logistics are NOT reliable.

Eagle Creek Repair- Awesome Good morning, I want to thank you so much for having repaired my Eagle Creek favorite cart. I was so surprised when I opened the package and realized that the wheels had been replaced, As I examined the bag I also noticed how carefully the tear in the back had been covered with the perfect tape. Whoever did this work really likes his craft and so appreciate the attention given to my bag. I also ordered two more carts to give to my nieces. Again, Thank YOU!!! SSC

Eagle Creek Cargo Hauler 130 Eagle Creek claim that this bag is reinforced at the weakest points so you don't have to worry whilst travelling. On my VERY FIRST trip abroad I was dismayed to see that 2 holes had appeared in the bottom of the bag. I had dropped off my bag at check in and on arrival at the hotel saw the holes in the bottom. On closer inspection it was obvious that the fabric used was thin and flimsy and any scuffs would quickly wear a hole in the material. So I raise the issue with Eagle Creek under the 'No Matter What' warranty. The bag was shipped by me (another £10 wasted) to the repair centre. Nearly 4 months later I am still waiting for a successful resolution from Eagle Creek. A shoddy product that is not up to the job as advertised and a shoddy (non-existent) level of customer service. Don't waste your money on a bag that can't take the rigours of normal travel and don't expect Eagle Creek to honour their commitments specified on the website.

Just bought a wheeled backpack and it… Just bought a wheeled backpack and it is pricey £270 but seems sturdy. I’ll be using it for my 12 months round the world trip so let’s see if the marketing claims are met. Also, it’s a shame bags don’t come with waterproof coating on all backpacks

I have been very very impressed by… I have been very very impressed by Eagle Creek customer service. I have bought a toiletry bag and a pack-it folder almost 10 years ago and I still use them. A few months ago I lost the plastic board of the pack-it garment folder, and eaglcreek managed to find me a replacement one that they shipped for free, almost 10 years I bought the item on Amazon. Amazing Thank you Pedro Costa