Alex F
ILNo real warranty if you outside service center countries So, before about 7 years bought their luggage with No Matter What Lifetime warranty - in Israel. Israeli dealer provides only limited warranty, so in case of serious issue you have to send it to the service center. I sent it to the Germany service center, what costed me 50 euro. And they didn't took it because Germany customs asked them to pay. And they suggested me to pay to customs. Of course I didn't want and the luggage is sent back to me. The level of the service is "total loss". And I paid for their luggage x4 than other brands because of the special warranty.
アブ Amrouche
GBAwful logistics and operations 5 days in today since I passed my order and item has still not shipped out. They create a UPS label and let your shipment rot in their warehouse. Then nothing happens. Don't trust them, their operations and logistics are NOT reliable.
Quentin Debavelaere
FRI have been very very impressed by… I have been very very impressed by Eagle Creek customer service. I have bought a toiletry bag and a pack-it folder almost 10 years ago and I still use them. A few months ago I lost the plastic board of the pack-it garment folder, and eaglcreek managed to find me a replacement one that they shipped for free, almost 10 years I bought the item on Amazon. Amazing Thank you Pedro Costa