Cool Product / Misleading Quality Product is cool. But don't buy it if you expect quality or for them to stand behind their lifetime warranty. Zipper failed on my backpack - and when I submitted a warranty claim their response was "too bad so sad tell your dad." That quality guarantee is just marketing

Easy way out to cover the loss. No complain about the products anyway. Wonder about the customer service,that's the main concern. My bag somewhere out there claimed to be lost in transit after enquired about my order. The answer is simple : we will refund your money in 7 business days. Ever consider in customer's situation,try to find a solution by finding alternative that's available to the ordered product. Customer indeed interested in the selling products.So please,do have a consideration in solving customer's problem rather than just compensate and close the case. Disappointed. Thanks Sabrina Garcia.

Couldn't be happier Really, really happy with this purchase. I bought a citizen messenger bag about 13-14 years ago and it's been my daily workhorse since. Recently (like in the last 3-6 months) the shoulder strap has started to fray across the middle, making it hard to slide the buckle and threatening the bags' integrity. I contacted Chrome to see if they would honor their warranty. To be honest, I kind of assumed that they wouldn't or would give me a hard time. This was my experience with Timbuk 2, whose bag I used for a similar time before being told "it looks like it's been well-loved" and given a small discount code. I went with Chrome instead and I've never been disappointed. The customer service person was quick to respond and after requesting some additional pictures they sent me a code for a new bag (less shipping). The new bag is actually better (and bigger?) than the old one and I couldn't be happier.

$130 shorts didn't fit - 12 email attempts later, Chrome has never responded once!! I purchased a pair of shorts from Chrome and they were way too snug. Their website said I couldn't return them through their website and would have to contact their customer service team - but they don't allow you to call anyone and no one answers their corporate phone number. The pre-recorded messages says "to be fair to everyone" you have to email them. I emailed them more than 12 times over a period of months - and never received a single response. So II'm stuck with a pair $130 shorts that don't fit. I've never experienced anything like this from another company - especially for premium priced products such as theirs. to date I've owned alot of Chrome clothing - but I'll never buy from them again since they won't help a customer out. This is the worst customer service experience I've had with a company. It's downright fraudulent. So buyer beware.

Overpriced low quality poorly designed clothing I bought a pair of Wyatt 5 jeans for $120 which are advertised as "The toughest pair of jeans you'll ever own, period!"...the left leg stitching started unraveling from the bottom to knee in less than six months (a pair of generic $40 Levis would have lasted three years). Threw away the jeans and now I'm stuck with a $120 gift certificate for a site that has absolutely nothing desirable (yeah I don't want a $180 hoodie).