Cool Product / Misleading Quality Product is cool. But don't buy it if you expect quality or for them to stand behind their lifetime warranty. Zipper failed on my backpack - and when I submitted a warranty claim their response was "too bad so sad tell your dad." That quality guarantee is just marketing

Built to last forever Hi there, so I have 2 chrome bags. Why I bought a second one? Because I got so bored that the first one just did not wear out! The super cool metal buckle has turned more than one head when I click it closed. They just last forever and age gracefully. Water proof, shock proof. They are all terrain. Been in the crowded subway of shanghai, or the snow of Sweden and they just go on and on. Totally worth the price

The state of the bag after 1 year Purchased for approximately £70 on sale. Very poor customer care service, after telling them I haven’t got the receipt they kept sending me automated emails.

Chrome industries Sure, you can write a review for Chrome by going to the Chrome Web Store and finding the Chrome app. Then, click on "Reviews" and share your thoughts about the browser. Is there anything specific you'd like to know about writing a review for Chrome?

Couldn't be happier Really, really happy with this purchase. I bought a citizen messenger bag about 13-14 years ago and it's been my daily workhorse since. Recently (like in the last 3-6 months) the shoulder strap has started to fray across the middle, making it hard to slide the buckle and threatening the bags' integrity. I contacted Chrome to see if they would honor their warranty. To be honest, I kind of assumed that they wouldn't or would give me a hard time. This was my experience with Timbuk 2, whose bag I used for a similar time before being told "it looks like it's been well-loved" and given a small discount code. I went with Chrome instead and I've never been disappointed. The customer service person was quick to respond and after requesting some additional pictures they sent me a code for a new bag (less shipping). The new bag is actually better (and bigger?) than the old one and I couldn't be happier.