Built to last forever Hi there, so I have 2 chrome bags. Why I bought a second one? Because I got so bored that the first one just did not wear out! The super cool metal buckle has turned more than one head when I click it closed. They just last forever and age gracefully. Water proof, shock proof. They are all terrain. Been in the crowded subway of shanghai, or the snow of Sweden and they just go on and on. Totally worth the price

Really bad costumer service. Payed but never received items This is probably one of the worst online purchase experiences in my life. I ordered and payed for items and never received an order number or a verification. I tried to contact the seller numerous times: phone, email, twitter. A month later I got a reply telling me that their EU service is down. It is now over 40 days since I placed my order and I have decided to dispute it. A quick check on twitter reveals that that's what they have been telling people since mid November. Nevertheless, Chrome continues to accept orders and payments, even though they are unable to ship items or provide customer service. They have done so for over 3 months, and I have spoken with numerous other twitter users that also -basically- have been scammed. Chrome's products are amazing. A backpack I bought 5 years ago has travelled around the world with me and is still one of my most beloved items. Buy Chrome. But only at a real life store. NEVER online.

$130 shorts didn't fit - 12 email attempts later, Chrome has never responded once!! I purchased a pair of shorts from Chrome and they were way too snug. Their website said I couldn't return them through their website and would have to contact their customer service team - but they don't allow you to call anyone and no one answers their corporate phone number. The pre-recorded messages says "to be fair to everyone" you have to email them. I emailed them more than 12 times over a period of months - and never received a single response. So II'm stuck with a pair $130 shorts that don't fit. I've never experienced anything like this from another company - especially for premium priced products such as theirs. to date I've owned alot of Chrome clothing - but I'll never buy from them again since they won't help a customer out. This is the worst customer service experience I've had with a company. It's downright fraudulent. So buyer beware.

Easy way out to cover the loss. No complain about the products anyway. Wonder about the customer service,that's the main concern. My bag somewhere out there claimed to be lost in transit after enquired about my order. The answer is simple : we will refund your money in 7 business days. Ever consider in customer's situation,try to find a solution by finding alternative that's available to the ordered product. Customer indeed interested in the selling products.So please,do have a consideration in solving customer's problem rather than just compensate and close the case. Disappointed. Thanks Sabrina Garcia.

Brilliant product I have had my Chrome Messenger bag for 3 years, and it is about the single greatest purchase I ever made. Perfect design, durable magnificence. I was kind of broke at the time, and didn't know if I should pull the trigger - but I'm very happy I did.