My Chrome Bag has been my best bag… My Chrome Bag has been my best bag ever. However, after some years I had a minor quality issue, but instantly I got a new one. Adding to that...a great service guiding me throug the ordering process. Thanks Chrome...you're the best!!

Yalta 3.0 - Fake waranty and poor service The chest strap fell off the bag with regular use. I didn't even have it for very long. Customer service gave me an elaborate and ridiculous method to try to reattach it, which is completely impossible. Then they said, go find a repair shop. The bag clearly has defective workmanship. They would not repair or replace the bag as the so called "lifetime warranty" states. The warranty is fake. It's just a marketing strategy. Their customer service is very unprofessional in their tone and response. I would not recommend buying products from his company. They fall apart after just a short time.

The state of the bag after 1 year Purchased for approximately £70 on sale. Very poor customer care service, after telling them I haven’t got the receipt they kept sending me automated emails.

Wating response on this inquery: Wating response on this inquery: _____________________________ Dear Chrome, I have recently bought a Bravo 3.0 backpack. Product pictures clearly shows a quick-access laptop zipper on the side. This feature is essential, especially for roll-top bags and would be a big selling point for many including me. Needless to say, the bag I received does not have this quick-access for the laptop. This is so bizarre and unacceptable that it is kind of funny... You have a real photo of a real product that is advertising and showing features that does not exist in the products that you sell to your customers !? Whats going on here Chrome?

Poor poor poor customer service!! Bought an expensive bag - urban ex pannier. Wish Id read the reviews here before I did so! Used it for the first time and the part that fixes it to the pannier rack broke. Emailed customer services who replied telling me where I could buy another one!! Sent a chaser email explaining that wasnt really the point and heard nothing back. If it had been a cheap bag I wouldn't have been so bothered - but with gold plated prices I really would expect gold plated customer service!