Fantastic Products and Customer Service I have had nothing but great experiences with Chrome and get a lot of compliments in office and field settings. I've owned their bags for years, taking them through fairly difficult conditions without any major issues. I recently noticed stitching being torn from one of my bags and customer service was amazing. They honoured their warranty, despite covid, and ensured I got a replacement product and was allowed to keep the warranty item. Great group and great products.

Cool Product / Misleading Quality Product is cool. But don't buy it if you expect quality or for them to stand behind their lifetime warranty. Zipper failed on my backpack - and when I submitted a warranty claim their response was "too bad so sad tell your dad." That quality guarantee is just marketing

$130 shorts didn't fit - 12 email attempts later, Chrome has never responded once!! I purchased a pair of shorts from Chrome and they were way too snug. Their website said I couldn't return them through their website and would have to contact their customer service team - but they don't allow you to call anyone and no one answers their corporate phone number. The pre-recorded messages says "to be fair to everyone" you have to email them. I emailed them more than 12 times over a period of months - and never received a single response. So II'm stuck with a pair $130 shorts that don't fit. I've never experienced anything like this from another company - especially for premium priced products such as theirs. to date I've owned alot of Chrome clothing - but I'll never buy from them again since they won't help a customer out. This is the worst customer service experience I've had with a company. It's downright fraudulent. So buyer beware.

Yalta 3.0 - Fake waranty and poor service The chest strap fell off the bag with regular use. I didn't even have it for very long. Customer service gave me an elaborate and ridiculous method to try to reattach it, which is completely impossible. Then they said, go find a repair shop. The bag clearly has defective workmanship. They would not repair or replace the bag as the so called "lifetime warranty" states. The warranty is fake. It's just a marketing strategy. Their customer service is very unprofessional in their tone and response. I would not recommend buying products from his company. They fall apart after just a short time.

Couldn't be happier Really, really happy with this purchase. I bought a citizen messenger bag about 13-14 years ago and it's been my daily workhorse since. Recently (like in the last 3-6 months) the shoulder strap has started to fray across the middle, making it hard to slide the buckle and threatening the bags' integrity. I contacted Chrome to see if they would honor their warranty. To be honest, I kind of assumed that they wouldn't or would give me a hard time. This was my experience with Timbuk 2, whose bag I used for a similar time before being told "it looks like it's been well-loved" and given a small discount code. I went with Chrome instead and I've never been disappointed. The customer service person was quick to respond and after requesting some additional pictures they sent me a code for a new bag (less shipping). The new bag is actually better (and bigger?) than the old one and I couldn't be happier.