A terrible experience to say the least A terrible experience to say the least. Bought a wig and paid through monthly payment instalments and was told to pay an additional $35 for DHL shipping. Returned the package and STILL waiting 3+ weeks for my money to be returned to me. They keep blaming the shipping company despite the package coming to me in less than 2 weeks. Crooks and thieves, watch out for your money.

I first purchased a wig from Gorgius in October 2023 I first purchased a wig from Gorgius in 2022 and the quality was great however when I purchased 3 more in 2023, it was obvious that the quality was not the same. They had similar packaging but it seemed to be cheap wigs made by a different manufacturer. My previous wig never tangled and a was easy to wash, (I misplaced it which is why I got another in 2023) but the same wig I re-ordered is poorly made, easily tangled, and is nappy. It looks like synthetic hair was used and it was not worth the price. It also too about a month to ship and I learned it came from China. If the return policy wasn't so complicated, I would have returned but I read other reviews that people never received their refund. Do not waste your money on these cheap wigs. You are better off going to a beauty supply store to find the same quality wigs for under $100. I would NOT RECOMMEND!

Customer service was quick and helpful -

THEY REFUSE TO SEND RETURN LABEL BECAUSE… THEY REFUSE TO SEND RETURN LABEL BECAUSE I RECEIVED WIG BUT SEEMED ALOT BRIGHTER THAN I THOUGHTITS OVER 30 DAYS AND STILL NOTHING WHICH IS THE ONLY ORDER ON MY KLARNA ACCOUNT! THEY TRY TO STRONG ARM YOU TO KEEP THE PRODUCT EVEN IF YOU ARE UNHAPPY WITH THE PURCHASE!