Ordered a customized necklace over a… Ordered a customized necklace over a month ago and I messaged them through IG they told me it was custom order and it can take up 4 weeks. On 5 weeks now and messaged them again and they state they have supply chain issues and that became a problem the last few weeks mind you the communication was a week a part. Now its 2 different stories. They offered me gift card $ 25.

Amazing company! Truly one of my favorite jewelry companies. Every single thing I have ordered from there I have been obsessed with. So trendy, so fun, and always get compliments every time I wear anything from Frasier. Reasonably priced and shipping comes so fast. 10/10 would recommend every time, and great for gifts!!!!

Pretty meh overall The package does take time to arrive, but not MONTHS like some reviews say. I contacted customer service and they need serious help in that department… I found that Instagram is the best method of communicating with them. The quality is cheap but pretty standard for the prices. Ordered four pieces and bc one “custom” item took so much time, three items arrived before and we got a refund for the “custom”. Pretty sure its an aliexpress scam. Won’t be buying from them again, but, they’re not as bad as some say.

Delayed shipping but product eventually arrived. UPDATED: My order did eventually arrive after 4 weeks. I'm changing the rating to 3 stars because (a) the experience could have been so much better and (b) the product looks great on the website but is only okay in person. ORIGINAL FROM TWO WEEKS AGO: Do not buy from this website. Listen to all the other 1-star reviews. I placed an order three weeks ago. The necklace is still not shipped even though the order confirmation email stated 3-5 days for shipping. After contacting customer service multiple times, I finally received a reply. They said it will take them another 1-2 weeks to figure out shipping for a total of at least 5 weeks to process the order. The item has since become sold out on their website. I do not anticipate receiving the item based on what the previous reviewers have experienced.

Amazing experience with Frasier Sterling Have had amazing experience ordering frasier sterling products. The jewelry is just as it looks in photos, fits perfect and quality is amazing for the price! The sweat suits are 10/10, fit is perfect, quality is better than $250 sweats from other brands and love the prints. Customer service is quick to respond if needed and haven’t had any issues!