I accidentally made an order… I accidentally made an order a few days ago. Initially, I struggled to contact them, but once I reached out via Instagram, they happily and understandingly cancelled my order. I received my refund within a day and a half (given the US and UK differences I was pretty impressed!). I was hesitant as to what their customer service would be like after reading some comments on here. I can honestly say I was pleased with how quickly they helped me out. I would definitely use in the future.

Ordered a customized necklace over a… Ordered a customized necklace over a month ago and I messaged them through IG they told me it was custom order and it can take up 4 weeks. On 5 weeks now and messaged them again and they state they have supply chain issues and that became a problem the last few weeks mind you the communication was a week a part. Now its 2 different stories. They offered me gift card $ 25.

Amazing experience with Frasier Sterling Have had amazing experience ordering frasier sterling products. The jewelry is just as it looks in photos, fits perfect and quality is amazing for the price! The sweat suits are 10/10, fit is perfect, quality is better than $250 sweats from other brands and love the prints. Customer service is quick to respond if needed and haven’t had any issues!

Pretty meh overall The package does take time to arrive, but not MONTHS like some reviews say. I contacted customer service and they need serious help in that department… I found that Instagram is the best method of communicating with them. The quality is cheap but pretty standard for the prices. Ordered four pieces and bc one “custom” item took so much time, three items arrived before and we got a refund for the “custom”. Pretty sure its an aliexpress scam. Won’t be buying from them again, but, they’re not as bad as some say.

Not Mad Just Disappointed w/ Quality Delivery took way too long, the ring size selection is poor, this expensive necklace is mostly plastic and broke upon first use. The earrings I bought look good but I have not used them yet, so we'll see. All in all this company gives mostly H&M quality at 5-6 times the price. I'm not angry just disappointed.