Ordered a customized necklace over a… Ordered a customized necklace over a month ago and I messaged them through IG they told me it was custom order and it can take up 4 weeks. On 5 weeks now and messaged them again and they state they have supply chain issues and that became a problem the last few weeks mind you the communication was a week a part. Now its 2 different stories. They offered me gift card $ 25.

Fine jewelry is amazing. Regular jewelry is iffy i have been ordering from this shop since they first started. They always have such cute styles, and I LOVE that they added a fine jewelry section because i personally prefer to spend my money on something that won’t tarnish and you can wear everyday. Be warned however, their regular jewelry is priced pretty high for something that tarnishes fairly quickly. I kept mine out of water and they tarnished within 3-4 wears. Definitely save ur money on the non-fine jewels.

My FAVORITE jewelry brand ever! My FAVORITE jewelry brand ever! I’ve been shopping at Frasier Sterling since 2018 and I’ve loved every single piece I’ve bought. They are such great quality too, my pieces look just as good as when I first purchased them! They’re customer service is great too, they’ve always been super helpful whenever I needed assistance tracking a package or other inquiries!

Don’t Waste your time, money or energy on a company that can’t deliver! I purchased a custom necklace for my daughter late November, but prior to Thanksgiving. While I understand that it’s “custom” it is now basically February and I still don’t have the item I paid for. It’s always “Angel, I’m sorry. Give it more time.” How does no one not know where the item is. Did it even get produced? It’s not like it was shipped to me and possibly lost by the carrier. No, this is solely on the company. My pre-teen daughter has more faith than myself in the company and thinks “they’ll make it right.” They attempted to have a new one made and shipped. However, that deadline has also come and gone. While they are offering to cancel and refund my money, it’s so much more than that. It’s a terrible way to conduct business. As a business, one should have a way to know where every item is until it has been released to the carrier. Why can’t someone place a wish order directly? Why can’t someone call anyone who know more than their customer service representatives. Who by the way only respond via email. Don’t call me Angel, call my by name. And do better as a whole.

There is change, don’t go straight to the negatives Reading the reviews now I definitely would’ve expected to never see my package, but I got it 4 days earlier than expected! DHL said by December 1 and Frazier Sterling Dec 5, I think they’re behind on their online tracking on their site but it’s more helpful to have the other tracking. I really love my pieces (1 gift, 2 free gifts). I wear my necklace everyday with no issue and my best friend wears her bracelet with no issue as well. The gift is for my sister so I have no review yet but the packaging is really nice!!