There is change, don’t go straight to the negatives Reading the reviews now I definitely would’ve expected to never see my package, but I got it 4 days earlier than expected! DHL said by December 1 and Frazier Sterling Dec 5, I think they’re behind on their online tracking on their site but it’s more helpful to have the other tracking. I really love my pieces (1 gift, 2 free gifts). I wear my necklace everyday with no issue and my best friend wears her bracelet with no issue as well. The gift is for my sister so I have no review yet but the packaging is really nice!!

I accidentally made an order… I accidentally made an order a few days ago. Initially, I struggled to contact them, but once I reached out via Instagram, they happily and understandingly cancelled my order. I received my refund within a day and a half (given the US and UK differences I was pretty impressed!). I was hesitant as to what their customer service would be like after reading some comments on here. I can honestly say I was pleased with how quickly they helped me out. I would definitely use in the future.

Delayed shipping but product eventually arrived. UPDATED: My order did eventually arrive after 4 weeks. I'm changing the rating to 3 stars because (a) the experience could have been so much better and (b) the product looks great on the website but is only okay in person. ORIGINAL FROM TWO WEEKS AGO: Do not buy from this website. Listen to all the other 1-star reviews. I placed an order three weeks ago. The necklace is still not shipped even though the order confirmation email stated 3-5 days for shipping. After contacting customer service multiple times, I finally received a reply. They said it will take them another 1-2 weeks to figure out shipping for a total of at least 5 weeks to process the order. The item has since become sold out on their website. I do not anticipate receiving the item based on what the previous reviewers have experienced.

Amazing company! Truly one of my favorite jewelry companies. Every single thing I have ordered from there I have been obsessed with. So trendy, so fun, and always get compliments every time I wear anything from Frasier. Reasonably priced and shipping comes so fast. 10/10 would recommend every time, and great for gifts!!!!

Untimely manner, “policy” is bull Cheap quality jewelry that you could get from Shein and save your money. All reviews and complaints are replied to MONTHS later and copy and pasting the same response to everyone. Not to mention the only good reviews are all posted on the same singular day…obviously the company trying to cover it up instead of owning up to mistakes. The company “claimed” the page on July 19, only ONE good review before then, the rest are all posted on THE SAME DAYS, how dumb can you be? Bad customer service, bad quality, why would you ever shop here?