Don’t Waste your time, money or energy on a company that can’t deliver! I purchased a custom necklace for my daughter late November, but prior to Thanksgiving. While I understand that it’s “custom” it is now basically February and I still don’t have the item I paid for. It’s always “Angel, I’m sorry. Give it more time.” How does no one not know where the item is. Did it even get produced? It’s not like it was shipped to me and possibly lost by the carrier. No, this is solely on the company. My pre-teen daughter has more faith than myself in the company and thinks “they’ll make it right.” They attempted to have a new one made and shipped. However, that deadline has also come and gone. While they are offering to cancel and refund my money, it’s so much more than that. It’s a terrible way to conduct business. As a business, one should have a way to know where every item is until it has been released to the carrier. Why can’t someone place a wish order directly? Why can’t someone call anyone who know more than their customer service representatives. Who by the way only respond via email. Don’t call me Angel, call my by name. And do better as a whole.

Fine jewelry is amazing. Regular jewelry is iffy i have been ordering from this shop since they first started. They always have such cute styles, and I LOVE that they added a fine jewelry section because i personally prefer to spend my money on something that won’t tarnish and you can wear everyday. Be warned however, their regular jewelry is priced pretty high for something that tarnishes fairly quickly. I kept mine out of water and they tarnished within 3-4 wears. Definitely save ur money on the non-fine jewels.

Not Mad Just Disappointed w/ Quality Delivery took way too long, the ring size selection is poor, this expensive necklace is mostly plastic and broke upon first use. The earrings I bought look good but I have not used them yet, so we'll see. All in all this company gives mostly H&M quality at 5-6 times the price. I'm not angry just disappointed.

The reason I’m giving this company one… The reason I’m giving this company one star is because they consistently (according to me and everyone else) do not ship their items in a timely manner. I don’t know why, I don’t care why. If you send a confirmation email telling the consumer your item will ship in 3-5 business days, it should, and reviewing the evidence, they are feeding you BS. Get your stuff together.

Amazing experience with Frasier Sterling Have had amazing experience ordering frasier sterling products. The jewelry is just as it looks in photos, fits perfect and quality is amazing for the price! The sweat suits are 10/10, fit is perfect, quality is better than $250 sweats from other brands and love the prints. Customer service is quick to respond if needed and haven’t had any issues!