I accidentally made an order… I accidentally made an order a few days ago. Initially, I struggled to contact them, but once I reached out via Instagram, they happily and understandingly cancelled my order. I received my refund within a day and a half (given the US and UK differences I was pretty impressed!). I was hesitant as to what their customer service would be like after reading some comments on here. I can honestly say I was pleased with how quickly they helped me out. I would definitely use in the future.

The items you ordered are probably sold out Terrible customer experience - ordered my items over 2 months ago, was dragged along without a shipping update, then told that 1 item was sold out, still no shipping update. After multiple follow ups, I just found out that ALL of the items I had ordered 2 months ago are sold out. Literally awful.

Good Company I've ordered from Frasier Sterling a few times. All of the accessories and jewelry on their website are accurately pictured. I'll definitely continue ordering from this company, but I have 2 notes to add: 1) shipping takes a while, especially if it's a custom order; and 2) sometimes, the clasps on necklaces, bracelets, etc., do noticeably tarnish. However, Frasier Sterling does state on their website that shipping can take quite some time, and that all of their jewelry should be kept away from water -- so they do warn you about these things.

This company should be reported to… This company should be reported to trading standards. They are an absolute joke. Atrocious sarcastic customer service . Necklace not delivered and can imagine it will be tat when it arrives after looking at the other reviews. So disappointing. My daughter is so upset that her Christmas present won’t arrive in time. This company should be closed down . DONT EVER BUY FROM THEM

Pretty meh overall The package does take time to arrive, but not MONTHS like some reviews say. I contacted customer service and they need serious help in that department… I found that Instagram is the best method of communicating with them. The quality is cheap but pretty standard for the prices. Ordered four pieces and bc one “custom” item took so much time, three items arrived before and we got a refund for the “custom”. Pretty sure its an aliexpress scam. Won’t be buying from them again, but, they’re not as bad as some say.