This company should be reported to… This company should be reported to trading standards. They are an absolute joke. Atrocious sarcastic customer service . Necklace not delivered and can imagine it will be tat when it arrives after looking at the other reviews. So disappointing. My daughter is so upset that her Christmas present won’t arrive in time. This company should be closed down . DONT EVER BUY FROM THEM

There is change, don’t go straight to the negatives Reading the reviews now I definitely would’ve expected to never see my package, but I got it 4 days earlier than expected! DHL said by December 1 and Frazier Sterling Dec 5, I think they’re behind on their online tracking on their site but it’s more helpful to have the other tracking. I really love my pieces (1 gift, 2 free gifts). I wear my necklace everyday with no issue and my best friend wears her bracelet with no issue as well. The gift is for my sister so I have no review yet but the packaging is really nice!!

Amazing experience with Frasier Sterling Have had amazing experience ordering frasier sterling products. The jewelry is just as it looks in photos, fits perfect and quality is amazing for the price! The sweat suits are 10/10, fit is perfect, quality is better than $250 sweats from other brands and love the prints. Customer service is quick to respond if needed and haven’t had any issues!

Completely worth the wait I ordered a custom piece and another item back in August with no urgency as to when I received them. I contacted customer service in the beginning of October (because it was past thr 4-5 week wait) and they provided an update with tracking info within a few hours. Despite the long wait, the quality of the items surpassed my expectations, honestly. They're well made and look exactly as what's posted on the website. Will make purchases from them again.

Don’t Waste your time, money or energy on a company that can’t deliver! I purchased a custom necklace for my daughter late November, but prior to Thanksgiving. While I understand that it’s “custom” it is now basically February and I still don’t have the item I paid for. It’s always “Angel, I’m sorry. Give it more time.” How does no one not know where the item is. Did it even get produced? It’s not like it was shipped to me and possibly lost by the carrier. No, this is solely on the company. My pre-teen daughter has more faith than myself in the company and thinks “they’ll make it right.” They attempted to have a new one made and shipped. However, that deadline has also come and gone. While they are offering to cancel and refund my money, it’s so much more than that. It’s a terrible way to conduct business. As a business, one should have a way to know where every item is until it has been released to the carrier. Why can’t someone place a wish order directly? Why can’t someone call anyone who know more than their customer service representatives. Who by the way only respond via email. Don’t call me Angel, call my by name. And do better as a whole.