This company should be reported to… This company should be reported to trading standards. They are an absolute joke. Atrocious sarcastic customer service . Necklace not delivered and can imagine it will be tat when it arrives after looking at the other reviews. So disappointing. My daughter is so upset that her Christmas present won’t arrive in time. This company should be closed down . DONT EVER BUY FROM THEM

Good Company I've ordered from Frasier Sterling a few times. All of the accessories and jewelry on their website are accurately pictured. I'll definitely continue ordering from this company, but I have 2 notes to add: 1) shipping takes a while, especially if it's a custom order; and 2) sometimes, the clasps on necklaces, bracelets, etc., do noticeably tarnish. However, Frasier Sterling does state on their website that shipping can take quite some time, and that all of their jewelry should be kept away from water -- so they do warn you about these things.

The items you ordered are probably sold out Terrible customer experience - ordered my items over 2 months ago, was dragged along without a shipping update, then told that 1 item was sold out, still no shipping update. After multiple follow ups, I just found out that ALL of the items I had ordered 2 months ago are sold out. Literally awful.

Untimely manner, “policy” is bull Cheap quality jewelry that you could get from Shein and save your money. All reviews and complaints are replied to MONTHS later and copy and pasting the same response to everyone. Not to mention the only good reviews are all posted on the same singular day…obviously the company trying to cover it up instead of owning up to mistakes. The company “claimed” the page on July 19, only ONE good review before then, the rest are all posted on THE SAME DAYS, how dumb can you be? Bad customer service, bad quality, why would you ever shop here?

The reason I’m giving this company one… The reason I’m giving this company one star is because they consistently (according to me and everyone else) do not ship their items in a timely manner. I don’t know why, I don’t care why. If you send a confirmation email telling the consumer your item will ship in 3-5 business days, it should, and reviewing the evidence, they are feeding you BS. Get your stuff together.