Amazing company! Truly one of my favorite jewelry companies. Every single thing I have ordered from there I have been obsessed with. So trendy, so fun, and always get compliments every time I wear anything from Frasier. Reasonably priced and shipping comes so fast. 10/10 would recommend every time, and great for gifts!!!!

My FAVORITE jewelry brand ever! My FAVORITE jewelry brand ever! I’ve been shopping at Frasier Sterling since 2018 and I’ve loved every single piece I’ve bought. They are such great quality too, my pieces look just as good as when I first purchased them! They’re customer service is great too, they’ve always been super helpful whenever I needed assistance tracking a package or other inquiries!

I accidentally made an order… I accidentally made an order a few days ago. Initially, I struggled to contact them, but once I reached out via Instagram, they happily and understandingly cancelled my order. I received my refund within a day and a half (given the US and UK differences I was pretty impressed!). I was hesitant as to what their customer service would be like after reading some comments on here. I can honestly say I was pleased with how quickly they helped me out. I would definitely use in the future.

Not worth the money. The customer service was ok, shipping did take a month but it was custom so I understood until I got the jewelry 66$ for some plastic pearls from Michaels on a string that is not strong at all. I can get a fresh water real pearl necklace for that much. Also I was hoping for the colorful lettering but I got one pink letter and two gold (my name is 3 letters) it’s still cute but looks super awkward.

Don’t Waste your time, money or energy on a company that can’t deliver! I purchased a custom necklace for my daughter late November, but prior to Thanksgiving. While I understand that it’s “custom” it is now basically February and I still don’t have the item I paid for. It’s always “Angel, I’m sorry. Give it more time.” How does no one not know where the item is. Did it even get produced? It’s not like it was shipped to me and possibly lost by the carrier. No, this is solely on the company. My pre-teen daughter has more faith than myself in the company and thinks “they’ll make it right.” They attempted to have a new one made and shipped. However, that deadline has also come and gone. While they are offering to cancel and refund my money, it’s so much more than that. It’s a terrible way to conduct business. As a business, one should have a way to know where every item is until it has been released to the carrier. Why can’t someone place a wish order directly? Why can’t someone call anyone who know more than their customer service representatives. Who by the way only respond via email. Don’t call me Angel, call my by name. And do better as a whole.