This company should be reported to… This company should be reported to trading standards. They are an absolute joke. Atrocious sarcastic customer service . Necklace not delivered and can imagine it will be tat when it arrives after looking at the other reviews. So disappointing. My daughter is so upset that her Christmas present won’t arrive in time. This company should be closed down . DONT EVER BUY FROM THEM

Delayed shipping but product eventually arrived. UPDATED: My order did eventually arrive after 4 weeks. I'm changing the rating to 3 stars because (a) the experience could have been so much better and (b) the product looks great on the website but is only okay in person. ORIGINAL FROM TWO WEEKS AGO: Do not buy from this website. Listen to all the other 1-star reviews. I placed an order three weeks ago. The necklace is still not shipped even though the order confirmation email stated 3-5 days for shipping. After contacting customer service multiple times, I finally received a reply. They said it will take them another 1-2 weeks to figure out shipping for a total of at least 5 weeks to process the order. The item has since become sold out on their website. I do not anticipate receiving the item based on what the previous reviewers have experienced.

My FAVORITE jewelry brand ever! My FAVORITE jewelry brand ever! I’ve been shopping at Frasier Sterling since 2018 and I’ve loved every single piece I’ve bought. They are such great quality too, my pieces look just as good as when I first purchased them! They’re customer service is great too, they’ve always been super helpful whenever I needed assistance tracking a package or other inquiries!

Untimely manner, “policy” is bull Cheap quality jewelry that you could get from Shein and save your money. All reviews and complaints are replied to MONTHS later and copy and pasting the same response to everyone. Not to mention the only good reviews are all posted on the same singular day…obviously the company trying to cover it up instead of owning up to mistakes. The company “claimed” the page on July 19, only ONE good review before then, the rest are all posted on THE SAME DAYS, how dumb can you be? Bad customer service, bad quality, why would you ever shop here?

Ordered a customized necklace over a… Ordered a customized necklace over a month ago and I messaged them through IG they told me it was custom order and it can take up 4 weeks. On 5 weeks now and messaged them again and they state they have supply chain issues and that became a problem the last few weeks mind you the communication was a week a part. Now its 2 different stories. They offered me gift card $ 25.