Debra Carpenter
GBGreat quality, variety and fun to use I’ve tried several different stylers over the years and love stitch fix the best. For me, having a dedicated stylist that listens to me speaks volumes and assures me a fix that meets my needs. I love using their app to personalize my style and preview my fixes and have never had a problem with exchanges or returns. I also love the option of purchasing outright anything i need, especially when my favorites go on sale.
Deanna Karapetyan
GBAbsolutely disgusted This company sold my data to Outfittery including my email address, name, and personal bank details without my consent. I'm in the UK now and Stitch Fix in the UK no longer exists but they sold my information when they were bought by Outfittery. Now Outfittery is trying to fraudulently charge me for a Subscription service that I never even had with Stitch Fix. I only ordered one off boxes. I regret ever being a Stitch Fix customer as this has now caused my so much stress both financially and psychologically.
Consumer
GBI always really enjoyed getting a box… I always really enjoyed getting a box from Stitch Fix and seeing what was selected for me! But the past year or more I’ve been horribly disappointed. I’ve been sent items I already disliked and returned, sent things I specifically asked not to, etc. I take the time to give feedback on every item, update my profile, rate things, etc only to be send generic nonsense that isn’t at all what I wanted and sometimes is literally what I have mailed back and said i did not want! Nothing about it feels personal or fun any more. If you want a box of random clothes sent to your house this is the service for you. If you actually want personalized clothing that takes in to account your feedback and input steer clear because they don’t try at all.
Rachel
GBLongtime user of stitchfix (8+ years) Longtime user of stitchfix (8+ years) and while not every box is a home run, I have felt styled within what I’ve asked for and do not understand the negative complaints. I even had a package accidentally shipped to my old address and they did not charge me (even though it was 100% my fault). Communication is fast and customer friendly. I continue to use them, though I do love the direct purchase shopping option too now that I know my preferred brands/sizing.
KW
GBI seriously do not understand the… I seriously do not understand the negative reviews and question the legitimacy of them because they don't make sense. I've been doing Stitch Fix for 6 years and have not had anything but positive experiences. The first couple boxes were not excellent but my stylist and myself were still learning what I liked, but they've been great since! They always listen to what I ask for and personalize my box and explain their choices in the note. Most recently I asked for business casual clothes for my postpartum body and they did great choosing pieces I fell confident and comfortable in. I've had a couple pieces break/rip in the past and was very easily able to exchange them. They're not fraudulent nor a scam. That's ridiculous.