Longtime user of stitchfix (8+ years) Longtime user of stitchfix (8+ years) and while not every box is a home run, I have felt styled within what I’ve asked for and do not understand the negative complaints. I even had a package accidentally shipped to my old address and they did not charge me (even though it was 100% my fault). Communication is fast and customer friendly. I continue to use them, though I do love the direct purchase shopping option too now that I know my preferred brands/sizing.

Fraudulent transactions no support When I did use it: poor quality clothing I haven’t used it for years but someone logged into my account, ordered clothes to my old address (25-30 miles away) with my credit card and collected them there. When I reported this to SF they responded quickly at first and now I’ve heard nothing in a month even with chasing and complaint. Someone bought over £200 of clothing with my card but nothing is being done.

Do not trust this company Do not trust this company. I had a Stitchfix subscription and Stitchfix went bankrupt in the UK. Apparently they then sold all my data to Outfittery without my knowledge. This new company sent me a box, which I was not aware of because the building has a separate post room, and charged me £500! What a complete scam. I want my money back.

Lower Quality Comparable process to all the other styling subscriptions. I would just say the quality of the clothing is closer to Target/Macy's than what I would like. Maybe ok for an 'introductory' styling subscription.

I seriously do not understand the… I seriously do not understand the negative reviews and question the legitimacy of them because they don't make sense. I've been doing Stitch Fix for 6 years and have not had anything but positive experiences. The first couple boxes were not excellent but my stylist and myself were still learning what I liked, but they've been great since! They always listen to what I ask for and personalize my box and explain their choices in the note. Most recently I asked for business casual clothes for my postpartum body and they did great choosing pieces I fell confident and comfortable in. I've had a couple pieces break/rip in the past and was very easily able to exchange them. They're not fraudulent nor a scam. That's ridiculous.