I’d give zero stars if I could I’d give zero stars if I could. This company has received items I returned yet didn’t complete the return until I inquired where the return was. I would have not gotten my money back unless I asked??!! Then they didn’t handle several returns correctly and when I sent the information (that they asked for) they now will not respond to emails and deactivated my account. I have a right to see my orders and return page to ensure that my items are received. I’ll be returning everything that I’ve purchased in the last three weeks as I can’t support a company like this-which is at least $500 so again, I have the right to track that. They also will not respond to a $1,700 purchase that I inquired about that is no longer on my orders and returns page. When I asked for a supervisor’s assistance they declined to send my concerns on. My credit cards are looking into fraud and shared they have multiple complaints with this company.

I seriously do not understand the… I seriously do not understand the negative reviews and question the legitimacy of them because they don't make sense. I've been doing Stitch Fix for 6 years and have not had anything but positive experiences. The first couple boxes were not excellent but my stylist and myself were still learning what I liked, but they've been great since! They always listen to what I ask for and personalize my box and explain their choices in the note. Most recently I asked for business casual clothes for my postpartum body and they did great choosing pieces I fell confident and comfortable in. I've had a couple pieces break/rip in the past and was very easily able to exchange them. They're not fraudulent nor a scam. That's ridiculous.

So many issues So many issues, where to begin. My first fix did not have a working tracking number, but said my order was delivered. It was not. I contacted the shipping company, who claimed it was delivered. It was! To the wrong apartment. They refused to issue a refund so I just went on a mission to go find the apartment they delivered to and recover it myself. When I received my fix, items were overpriced for the quality. Because of the shipping issue, they extended my return time but did not say until when. They reached out by email saying I was going to be charged for a late return. When I responded directly to that email, they asked for a multitude of information because the email I replied from was not what they had on file. What?? YOU emailed me first! Insane. So I return my returns and there’s no way on the app to track whether they received them. They email me again saying final notice and they’re going to charge me. I email them asking whether they received it because I had sent it days prior. Finally they email saying they got it and it was a mistake. I received and returned my second fix with no issues, other than once again overpriced, low quality items. Then, I get an email saying an item from my first order was not returned, and if I don’t return it I will be charged. I sent the item back with all the others, so there’s no way to prove I don’t still have it. As soon as I get this last situation resolved I’m cancelling my membership. I’ve never had this bad of an experience with a company ever.

Had Stitch Fix for 6 years and used to… Had Stitch Fix for 6 years and used to love it, but in recent years it became clear they’re relying more and more on the algorithm (being sent the same item multiple times, getting previews for things I specifically said I did not want, etc). Clothes also became so generic and I’d see the same things everywhere I went. Between how blah and frustrating the fixes became and all the reports about how badly their employees are treated, and how many more options there are now I cancelled my account. I’d way rather spend my money elsewhere.

Lower Quality Comparable process to all the other styling subscriptions. I would just say the quality of the clothing is closer to Target/Macy's than what I would like. Maybe ok for an 'introductory' styling subscription.