Do not trust this company Do not trust this company. I had a Stitchfix subscription and Stitchfix went bankrupt in the UK. Apparently they then sold all my data to Outfittery without my knowledge. This new company sent me a box, which I was not aware of because the building has a separate post room, and charged me £500! What a complete scam. I want my money back.

I always really enjoyed getting a box… I always really enjoyed getting a box from Stitch Fix and seeing what was selected for me! But the past year or more I’ve been horribly disappointed. I’ve been sent items I already disliked and returned, sent things I specifically asked not to, etc. I take the time to give feedback on every item, update my profile, rate things, etc only to be send generic nonsense that isn’t at all what I wanted and sometimes is literally what I have mailed back and said i did not want! Nothing about it feels personal or fun any more. If you want a box of random clothes sent to your house this is the service for you. If you actually want personalized clothing that takes in to account your feedback and input steer clear because they don’t try at all.

Fraudulent transactions no support When I did use it: poor quality clothing I haven’t used it for years but someone logged into my account, ordered clothes to my old address (25-30 miles away) with my credit card and collected them there. When I reported this to SF they responded quickly at first and now I’ve heard nothing in a month even with chasing and complaint. Someone bought over £200 of clothing with my card but nothing is being done.

4+ years Subscription I have had a subscription for 4+ years. I have loved it (especially since finding clothes that fit right seem impossible) but this last year or so it seems a bit repetitive in prints it sends & do not feel it’s as much of a variety. I love the quality of clothes and I feel recently the pre-selection is helping prevent repetitive styles but personally it’s not meeting my same satisfaction level as it did prior. Example: I received similar dress in exact same print 2 seasons in a row. Amazing for new subscribers though just feel it’s not a good fit for long-term.

Had Stitch Fix for 6 years and used to… Had Stitch Fix for 6 years and used to love it, but in recent years it became clear they’re relying more and more on the algorithm (being sent the same item multiple times, getting previews for things I specifically said I did not want, etc). Clothes also became so generic and I’d see the same things everywhere I went. Between how blah and frustrating the fixes became and all the reports about how badly their employees are treated, and how many more options there are now I cancelled my account. I’d way rather spend my money elsewhere.