I always really enjoyed getting a box… I always really enjoyed getting a box from Stitch Fix and seeing what was selected for me! But the past year or more I’ve been horribly disappointed. I’ve been sent items I already disliked and returned, sent things I specifically asked not to, etc. I take the time to give feedback on every item, update my profile, rate things, etc only to be send generic nonsense that isn’t at all what I wanted and sometimes is literally what I have mailed back and said i did not want! Nothing about it feels personal or fun any more. If you want a box of random clothes sent to your house this is the service for you. If you actually want personalized clothing that takes in to account your feedback and input steer clear because they don’t try at all.

I’d give zero stars if I could I’d give zero stars if I could. This company has received items I returned yet didn’t complete the return until I inquired where the return was. I would have not gotten my money back unless I asked??!! Then they didn’t handle several returns correctly and when I sent the information (that they asked for) they now will not respond to emails and deactivated my account. I have a right to see my orders and return page to ensure that my items are received. I’ll be returning everything that I’ve purchased in the last three weeks as I can’t support a company like this-which is at least $500 so again, I have the right to track that. They also will not respond to a $1,700 purchase that I inquired about that is no longer on my orders and returns page. When I asked for a supervisor’s assistance they declined to send my concerns on. My credit cards are looking into fraud and shared they have multiple complaints with this company.

Scam Scam. Clothing choices are awful unless you wanna look like a grandma in oversized clothes. I cancelled my next fix, they went ahead and charged me a styling fee. I contacted them and they said once it's initiated it can't be stopped....no shipped, initiated. Was told to just return when I received. Fast forward 2 weeks receive box, try to login to return and they've made my account inactive. Looked it up and apparently this is common. Would no recommend to anyone.

Very poor stylist selections I have been a long term, loyal customer and spent a ton of money. I provide feedback on my fixes, I chat, I email and constantly update my profile yet I still get items sent to me that I have clearly stated, I do NOT want. I'm extremely disappointed in this company then I found out that a human doesn't select all my items, some are selected by a computer?! I pay top dollar and have worked harder to remain a customer than they have to keep me. I guess it's time to move on!

Be Very Careful Be Very Careful, this company, Stitch Fix, stole our Business Credit Card and fraudulently charge up to $7000.00 over a course of 4 months. We don't even know who they are, they refuse to call you at all, and yes make it very hard to talk to anyone, then act like they have been calling and emailing you. And they will not give us the information we asked. It's a highly fraudulent company, BE WARNED and do not give them any payment types. You will be very sorry. Not even their "Specialized Billing Department" will call you. It's a fraudulent company, you should be able to talk to someone who will take care of their business. Especially when you fraudulently steal a credit card and use it to make your business grow.