StitchFix literally needs to stitch fix their clothing I didn't have any problems with them charging me incorrectly and the app has improved, especially the feedback questionnaire after every fix, the only reasons for an extra star, but from all the boxes ("fixes") I received, clothing seemed like manufacturing rejects, blah styles that I could find at Target, not sure if they looked at the feedback and applied the responses, repetitive items in the same box (for example getting same top, but one was sleeveless and the other is long sleeve), and fluffing the box with one type of clothing, mine was cardigans, which I didn't need, consistently got even though I said no more cardigans every box. One of the biggest flaws with the clothes I got seemed like they're sourced from the manufacturing mistakes pile - asymmetrical sewing patterns, crooked hems, incorrect sizing labels, etc - all what seem to be manufacturer rejects, which I'm sure they get for a steal, and then charge a premium for them. Not all pieces were horrible but a lot of them were or in some way a reject and it got worse over time. I had hoped by liking clothes through their order by demand online store ("freestyle"), which seems more like department store clothing, better quality and trendier styles, that I'd get those or something similar, but it never happened. Cancelling was easy. I'll never go back, even with all the free styling fee offers I get, and even though I haven't found another clothing subscription box that seems legit.

Very poor stylist selections I have been a long term, loyal customer and spent a ton of money. I provide feedback on my fixes, I chat, I email and constantly update my profile yet I still get items sent to me that I have clearly stated, I do NOT want. I'm extremely disappointed in this company then I found out that a human doesn't select all my items, some are selected by a computer?! I pay top dollar and have worked harder to remain a customer than they have to keep me. I guess it's time to move on!

So many issues So many issues, where to begin. My first fix did not have a working tracking number, but said my order was delivered. It was not. I contacted the shipping company, who claimed it was delivered. It was! To the wrong apartment. They refused to issue a refund so I just went on a mission to go find the apartment they delivered to and recover it myself. When I received my fix, items were overpriced for the quality. Because of the shipping issue, they extended my return time but did not say until when. They reached out by email saying I was going to be charged for a late return. When I responded directly to that email, they asked for a multitude of information because the email I replied from was not what they had on file. What?? YOU emailed me first! Insane. So I return my returns and there’s no way on the app to track whether they received them. They email me again saying final notice and they’re going to charge me. I email them asking whether they received it because I had sent it days prior. Finally they email saying they got it and it was a mistake. I received and returned my second fix with no issues, other than once again overpriced, low quality items. Then, I get an email saying an item from my first order was not returned, and if I don’t return it I will be charged. I sent the item back with all the others, so there’s no way to prove I don’t still have it. As soon as I get this last situation resolved I’m cancelling my membership. I’ve never had this bad of an experience with a company ever.

Overpriced synthetics Sweaty hot nylon, rayon, polyester anyone? Other than jeans, which are primarily cotton, 90% of the clothes from this company are made of plastic, synthetic, non-degradable, planet polluting fabrics that make you sweat, and at a premium price too. I was sent a gray t-shirt made entirely of rayon as an example. Why?! That is classically and traditionally a cotton piece of clothing, but even with something as simple as that, they somehow use brands/labels that choose gross synthetics. Bye StitchFix and NO thanks!

Lower Quality Comparable process to all the other styling subscriptions. I would just say the quality of the clothing is closer to Target/Macy's than what I would like. Maybe ok for an 'introductory' styling subscription.