4+ years Subscription I have had a subscription for 4+ years. I have loved it (especially since finding clothes that fit right seem impossible) but this last year or so it seems a bit repetitive in prints it sends & do not feel it’s as much of a variety. I love the quality of clothes and I feel recently the pre-selection is helping prevent repetitive styles but personally it’s not meeting my same satisfaction level as it did prior. Example: I received similar dress in exact same print 2 seasons in a row. Amazing for new subscribers though just feel it’s not a good fit for long-term.

Fraudulent transactions no support When I did use it: poor quality clothing I haven’t used it for years but someone logged into my account, ordered clothes to my old address (25-30 miles away) with my credit card and collected them there. When I reported this to SF they responded quickly at first and now I’ve heard nothing in a month even with chasing and complaint. Someone bought over £200 of clothing with my card but nothing is being done.

Very poor stylist selections I have been a long term, loyal customer and spent a ton of money. I provide feedback on my fixes, I chat, I email and constantly update my profile yet I still get items sent to me that I have clearly stated, I do NOT want. I'm extremely disappointed in this company then I found out that a human doesn't select all my items, some are selected by a computer?! I pay top dollar and have worked harder to remain a customer than they have to keep me. I guess it's time to move on!

I always really enjoyed getting a box… I always really enjoyed getting a box from Stitch Fix and seeing what was selected for me! But the past year or more I’ve been horribly disappointed. I’ve been sent items I already disliked and returned, sent things I specifically asked not to, etc. I take the time to give feedback on every item, update my profile, rate things, etc only to be send generic nonsense that isn’t at all what I wanted and sometimes is literally what I have mailed back and said i did not want! Nothing about it feels personal or fun any more. If you want a box of random clothes sent to your house this is the service for you. If you actually want personalized clothing that takes in to account your feedback and input steer clear because they don’t try at all.

Absolutely disgusted This company sold my data to Outfittery including my email address, name, and personal bank details without my consent. I'm in the UK now and Stitch Fix in the UK no longer exists but they sold my information when they were bought by Outfittery. Now Outfittery is trying to fraudulently charge me for a Subscription service that I never even had with Stitch Fix. I only ordered one off boxes. I regret ever being a Stitch Fix customer as this has now caused my so much stress both financially and psychologically.