4+ years Subscription I have had a subscription for 4+ years. I have loved it (especially since finding clothes that fit right seem impossible) but this last year or so it seems a bit repetitive in prints it sends & do not feel it’s as much of a variety. I love the quality of clothes and I feel recently the pre-selection is helping prevent repetitive styles but personally it’s not meeting my same satisfaction level as it did prior. Example: I received similar dress in exact same print 2 seasons in a row. Amazing for new subscribers though just feel it’s not a good fit for long-term.

Love them! I’m a long time customer of Stitch fix and can say I am 100% satisfied with their selection and service. The entire process could not be easier or more efficient. I have never had any issues returning anything. A great deal of my wardrobe are stitch fix items, and I think the same can be said for many of my friends. Their selections are tailored to my tastes and I get a lot of complements.

I’d give zero stars if I could I’d give zero stars if I could. This company has received items I returned yet didn’t complete the return until I inquired where the return was. I would have not gotten my money back unless I asked??!! Then they didn’t handle several returns correctly and when I sent the information (that they asked for) they now will not respond to emails and deactivated my account. I have a right to see my orders and return page to ensure that my items are received. I’ll be returning everything that I’ve purchased in the last three weeks as I can’t support a company like this-which is at least $500 so again, I have the right to track that. They also will not respond to a $1,700 purchase that I inquired about that is no longer on my orders and returns page. When I asked for a supervisor’s assistance they declined to send my concerns on. My credit cards are looking into fraud and shared they have multiple complaints with this company.

I always really enjoyed getting a box… I always really enjoyed getting a box from Stitch Fix and seeing what was selected for me! But the past year or more I’ve been horribly disappointed. I’ve been sent items I already disliked and returned, sent things I specifically asked not to, etc. I take the time to give feedback on every item, update my profile, rate things, etc only to be send generic nonsense that isn’t at all what I wanted and sometimes is literally what I have mailed back and said i did not want! Nothing about it feels personal or fun any more. If you want a box of random clothes sent to your house this is the service for you. If you actually want personalized clothing that takes in to account your feedback and input steer clear because they don’t try at all.

So many issues So many issues, where to begin. My first fix did not have a working tracking number, but said my order was delivered. It was not. I contacted the shipping company, who claimed it was delivered. It was! To the wrong apartment. They refused to issue a refund so I just went on a mission to go find the apartment they delivered to and recover it myself. When I received my fix, items were overpriced for the quality. Because of the shipping issue, they extended my return time but did not say until when. They reached out by email saying I was going to be charged for a late return. When I responded directly to that email, they asked for a multitude of information because the email I replied from was not what they had on file. What?? YOU emailed me first! Insane. So I return my returns and there’s no way on the app to track whether they received them. They email me again saying final notice and they’re going to charge me. I email them asking whether they received it because I had sent it days prior. Finally they email saying they got it and it was a mistake. I received and returned my second fix with no issues, other than once again overpriced, low quality items. Then, I get an email saying an item from my first order was not returned, and if I don’t return it I will be charged. I sent the item back with all the others, so there’s no way to prove I don’t still have it. As soon as I get this last situation resolved I’m cancelling my membership. I’ve never had this bad of an experience with a company ever.