The shipping is extremely long Update: the customer service reached out to me and offered a resolution, much appreciated. Also, my order finally showed up. The shipping is extremely long. I placed an order a month ago and still haven’t received it. Moreover, I don’t even know when or if i will receive it. The customer service is not helpful also, even if you ask to follow up with the carrier, they will not do it, they will just ask you to keep tracking... Very disappointed with the entire experience and will definitely not shop at pursh again

Please be aware Please be aware, this appears to be a scam. The ad popped up on my facebook and their price were decent so I ordered a purse on August 31. The very next, september 1st I received an email saying "The order is on its way". I emailed them about the order and got a response back saying " However, if your order is not received by October 5th, we will be glad to reship your order free of charge (and if you get your original shipment, you can keep it as well)!". When I emailed them on October 5th, I was told they were out of stock on the design that I had placed order. Today, the day I am writing this review is October 12th and I am yet to receive anything from them, so I had to dispute the charges from my bank. So be aware of this scam company.

I am very happy with my new bags I am very happy with my new bags. The entire process of delivery to Denmark and Poland took appx. 2 weeks which is very fast considering the busy Christmas period. Debbie from customer team showed a lot of support and understanding. I am very satisfied with their customer service. I can only recommend Pursh Collection to anyone in doubt for their great quality bags, customer service and loyalty program.

I ordered a bag in July I ordered a bag in July. Paid $72 for it. Was sent the wrong size bag twice. Last I heard in September-October was they were sending the correct bag size, it is now December, I never got the bag I ordered!

Don't buy from here I bought the bag. The strap is way too small, but in order to send it back they want photos! I sent the photos through email. No response. The return window is slowly closing in, and then I won't be able to return it anymore. Thank god it was not that expensive otherwise I would have been pissed. These bags are cheap, and the smell is horrible. I have had bags from other places where the bags are cheap, but they do not smell to this extent. INVEST IN A GOOD BAG. In the shipping email or whatever they mention their hours and that you can email them anytime. Will they respond? Who knows? They are not responding to me and I have sent a follow up email as well.