Order didn’t turn up Ordered 12th December, apparently was shipped Royal Mail 24 hour tracked. Never turned up. They said they would resend, by 17th January still nothing. Ended up requesting refund.

Disappointing I purchased a couple of hair clips from this store, one of them arrived broken. I was disappointed with the quality of the clips. I contacted the store to see if I could return the clip and have a new one sent out to me. I received a reply from the store advising me that it was strange the clip was broken as they had never had this issue with this type of clip before and could I send a picture to them. I didn't feel that this was very professional, the clip was broken and wouldn't close, I had paid £5.99 for it and all I was looking to do was send it back and have a replacement, I wasn't asking for a refund. I sent a picture and they replied to say that it was indeed broken and they would send me a replacement. I never did receive a replacement. It just feels like a bit of a waste of money which is a shame as I like to support small businesses. The hair clips are pretty but poor quality and the customer service made me uncomfortable. I would not recommend.

Did not receive the right items The items look good but I didn’t receive the ones I ordered. Sent an email and contacted the store on Instagram and they never answered. Very disappointed

I have been emailing them for days or… I have been emailing them for days or via the link on their website, no response. I also wrote on Instagram, but I saw that they did not respond... not there either. But then where do they answer? the explanation is that it's a small business...that's no reason, you have to pay attention to it awkwardly, after so many bad reviews.

Slow dispatch, missing items, no response. Had to chase them to send my parcel, finally received items and some were missing, others were dirty!?!? contacted them to replace missing items, they said they would immediately. Have now had no update, and now no replies to emails.