DO NOT ORDER DO NOT ORDER from them. I ordered two pairs months ago they did not fit. I returned them right away. They said they had just received them (even though tracking said they had them for awhile) and would refund me the next day. That was on April 24th. I have not received my refund and have sent multiple messages and heard nothing in return.

DO NOT ORDER FROM COLORADO GLASSES Ordered The Fiestas and received a damaged pair. I sent a message for a return through the website, and they responded via email requesting a picture of the damaged pair of glasses which I provided. They then did not respond to multiple emails inquiring about the return and another message through the website. I ended up having to dispute the charge through my credit card company as there was literally no other way to correct the situation. I think the only worse customer service I have ever received was from Air Canada which is saying something.

Horrible customer service On 9/12/22, inspired by a $10 off coupon, I ordered two pairs of Colorado glasses: the Fiestas (beautiful frames!) and Garden of the Gods (in size small). CO Glasses applied the $10 coupon as $5 off each pair, not off the entire order despite the terms of the offer. Hmm...OK. On 9/14, upon receipt of my order, I received the regular-size Garden of the Gods frames in error...plus very poor and (as of today) non-existent customer service. I am now disputing $70.53 of the transaction with my credit card company. Moreover, when people compliment me on my Fiestas, I tell them never to buy from CO Glasses. Here’s the rundown in hopes that CO Glasses’ new CEO, Steph Stallings, will make this right: On 9/14, I contacted CO Glasses about the receiving the incorrect size and requested (1) a shipping label to return them at the merchant's expense and (2) that my $10 coupon be applied to the Fiestas as a result. I received an autoreply, which suggested I resubmit my request if a response is not issued in 3 business days. On 9/19, I resubmitted my inquiry after not receiving a response. On 9/20, Steph Stallings with Customer Service replied, offering to ship me the correct size frames and to keep the regular size frames as a gift for someone else. No dice, sister. Also on 9/20, I replied, restating my initial request: send me a return label and apply the $10 off coupon to the Fiestas. Crickets. And then more crickets. On 9/27, I followed up again for the return label. On 9/28, Steph finally sent it. On 10/8, I returned the glasses using the label from the merchant. On 10/11, per USPS tracking # 9302010899600024568239, the glasses were received. From 10/11-11/20, I waited for CO Glasses to issue a refund in the amount of $70.53 (for the Garden of the Gods Glasses + tax and the full $10 off the Fiestas). No refund. On 11/21, I emailed to follow up on the status of my refund. On 11/25, I emailed to follow up on the status of my refund. On 12/1, I emailed to follow up on the status of my refund. On 12/9, I filed a dispute with my credit card company, and a purchase adjustment or credit in the amount of $70.53 was issued. My credit card company alerted CO Glasses of the adjustment. On 1/5, CO Glasses stated that the amount charged to my card was correct. On 1/5, my credit card company voided the purchase adjustment and re-charged me $70.53. On 1/10, I submitted the entire email thread and USPS tracking information to my credit card company asking for the refund. Again. On 1/11, I remained hopeful that this situation will be resolved because, despite my desire to support a local business, CO Glasses doesn’t support their customers. On 1/13, I followed up via Facebook Messenger for an email confirmation of my refund to no avail. I then contacted former CEO Jeremiah Prummer via LinkedIn and received immediate action and an offer to reach out to Steph Stallings to rectify the situation. I am hoping Jeremiah will help me settle this.

Have not received my glasses yet Have not received my glasses yet. I ordered them over a week ago, and I can’t get a reply from the company regarding the status of the order. I’ve emailed 3 times, and can’t even get a reply back

Customer service needs a serious overhaul I'm experiencing the same issue as the reviewer directly below-I can't get a response from anyone! I ordered two pairs of glasses (one for myself and one as a gift) back in November 2018. A few weeks into wearing my new glasses, the pin holding the lens into the frame in my pair popped out. It's been well over two weeks and I still have no reply from anyone at the company after multiple emails looking for an update on a replacement pair I was informed would be sent to me over a month ago. Going dark is not good business...