Have not received my glasses yet Have not received my glasses yet. I ordered them over a week ago, and I can’t get a reply from the company regarding the status of the order. I’ve emailed 3 times, and can’t even get a reply back

Horrible customer service On 9/12/22, inspired by a $10 off coupon, I ordered two pairs of Colorado glasses: the Fiestas (beautiful frames!) and Garden of the Gods (in size small). CO Glasses applied the $10 coupon as $5 off each pair, not off the entire order despite the terms of the offer. Hmm...OK. On 9/14, upon receipt of my order, I received the regular-size Garden of the Gods frames in error...plus very poor and (as of today) non-existent customer service. I am now disputing $70.53 of the transaction with my credit card company. Moreover, when people compliment me on my Fiestas, I tell them never to buy from CO Glasses. Here’s the rundown in hopes that CO Glasses’ new CEO, Steph Stallings, will make this right: On 9/14, I contacted CO Glasses about the receiving the incorrect size and requested (1) a shipping label to return them at the merchant's expense and (2) that my $10 coupon be applied to the Fiestas as a result. I received an autoreply, which suggested I resubmit my request if a response is not issued in 3 business days. On 9/19, I resubmitted my inquiry after not receiving a response. On 9/20, Steph Stallings with Customer Service replied, offering to ship me the correct size frames and to keep the regular size frames as a gift for someone else. No dice, sister. Also on 9/20, I replied, restating my initial request: send me a return label and apply the $10 off coupon to the Fiestas. Crickets. And then more crickets. On 9/27, I followed up again for the return label. On 9/28, Steph finally sent it. On 10/8, I returned the glasses using the label from the merchant. On 10/11, per USPS tracking # 9302010899600024568239, the glasses were received. From 10/11-11/20, I waited for CO Glasses to issue a refund in the amount of $70.53 (for the Garden of the Gods Glasses + tax and the full $10 off the Fiestas). No refund. On 11/21, I emailed to follow up on the status of my refund. On 11/25, I emailed to follow up on the status of my refund. On 12/1, I emailed to follow up on the status of my refund. On 12/9, I filed a dispute with my credit card company, and a purchase adjustment or credit in the amount of $70.53 was issued. My credit card company alerted CO Glasses of the adjustment. On 1/5, CO Glasses stated that the amount charged to my card was correct. On 1/5, my credit card company voided the purchase adjustment and re-charged me $70.53. On 1/10, I submitted the entire email thread and USPS tracking information to my credit card company asking for the refund. Again. On 1/11, I remained hopeful that this situation will be resolved because, despite my desire to support a local business, CO Glasses doesn’t support their customers. On 1/13, I followed up via Facebook Messenger for an email confirmation of my refund to no avail. I then contacted former CEO Jeremiah Prummer via LinkedIn and received immediate action and an offer to reach out to Steph Stallings to rectify the situation. I am hoping Jeremiah will help me settle this.

Cool looking glasses, Cool looking glasses,. But broke within a week 😟

I tried on the glasses at a street fair … I tried on the glasses at a street fair and fell in love. However they did not have polarized in the style I liked but told me I could order them online. I did and when they came they were huge (not at all like the pair I tried on). Bummed.

Received a free gift card from the … Received a free gift card from the company and decided to just purchase on of their bamboo cases. Case was a little loose but I'll make it work for the purpose I bought it for. Would love to purchase some glasses in the future.